advertisement

Zendesk Screen Pop for Cisco contact centres

25 %
75 %
advertisement
Information about Zendesk Screen Pop for Cisco contact centres
Technology

Published on March 13, 2014

Author: Steady455

Source: slideshare.net

Description

CT EaziPopper application populates your Zendesk CRM with the profile of the incoming caller for as little as $70 per user
(once off fee)
advertisement

Zendesk & Cisco integration….powered by CT Solutions CT Eazipopper is the result of a collaboration between Zendesk, Cisco and CT Solutions. This is an “out-of-the-box” offering that integrates Zendesk with Cisco Contact Center. This means that there is no special integration work or customization that needs to be done, for it to work at your site. CT Eazipopper means that incoming calls to your Cisco Contact Center will trigger a pop of the calling customer’s profile or open tickets in Zendesk. Eazipopper handles the following scenarios: - AgentID synchronization between Cisco and Zendesk - Auto-create Zendesk user for callers that are unknown - Auto-create new Zendesk ticket, if none open for caller - Auto-display list of open tickets for caller - Auto-display the open ticket for caller, if only one open There is a FREE demonstration facility available where you can see how CT Eazipopper works and get answers to any of your questions. Simply let your Zendesk or Cisco representative know that you would like a demonstration. is on General Availability from February 2014 HOW IT WORKS CT Eazipopper is a small application that is easily installed on every agents PC. Eazipopper is driven by a Cisco Contact Center for every inbound call. Eazipopper then uses the Zendesk REST API to query open tickets for the caller and pop the callers profile or ticket in the Zendesk agent interface. PHONE NUMBER FORMATS CT Eazipopper is specially designed to allow you use any phone number format. This includes mixing internal, local, national and international formats and even appending extension number. Eazipopper converts them all to E164 internally for fast and accurate screen pop. COMPATIBILITY - Cisco Agent Desktop 8.0 or later with any Cisco Contact Center - Cisco Finesse - Zendesk agent interface (not classic)

Add a comment

Related presentations

Presentación que realice en el Evento Nacional de Gobierno Abierto, realizado los ...

In this presentation we will describe our experience developing with a highly dyna...

Presentation to the LITA Forum 7th November 2014 Albuquerque, NM

Un recorrido por los cambios que nos generará el wearabletech en el futuro

Um paralelo entre as novidades & mercado em Wearable Computing e Tecnologias Assis...

Microsoft finally joins the smartwatch and fitness tracker game by introducing the...

Related pages

CT Solutions - Avaya, Cisco and Nortel partner, mobile ...

... Zendesk. Special focus: TBD ... Our company provides Professional Solutions for Cisco and Avaya contact centres, ... outbound, Visual IVR, CRM Screen ...
Read more

CTI Professional Services | …add efficiency to your ...

CTI Professional Services for Avaya and Cisco ... Screen pop calling customer in Zendesk; ... Services for Avaya and Cisco Contact Centres.
Read more

Cisco Unified Contact Center Express - Products & Services

... Cisco Unified Contact Center Express (Unified CCX) delivers a highly secure, available, virtual, and sophisticated customer interaction management ...
Read more

Solutions for Skype for Business - Enghouse Interactive

Enghouse Interactive’s Contact Centre for SfB ... These reports screen-pop the caller’s contact or account ... Can Contact Centres benefit from ...
Read more

Computer Telephony Integration - ManageEngine ...

Computer Telephony Integration ... Screen pop up displaying the caller information, ... Thus your helpdesk centres can become instantly efficient and ...
Read more

Clarity Connect - Skype for Business Contact Center

Clarity Connect is a native contact center product for Microsoft Skype for Business/Lync. ... Clarity Connect is full featured and is exceptionally well ...
Read more

Genesys ACD Platform & Integration | Genesys Asia

... and provides innovative Contact Centre capabilities. ... PBX or TDM with Award-winning Genesys Platform. ... Screen pop and intelligent transfers;
Read more

Call Center Software | Contact Center Solutions | 3CLogic

3CLogic is the leading provider of cloud contact center ... (Cisco or Avaya) and ... Service management platforms including Zoho and Zendesk along with ...
Read more