Your Emotional Intelligence

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Information about Your Emotional Intelligence

Published on January 6, 2009

Author: aSGuest9375


Your Emotional Intelligence: A Key to Success Mary Beth Michos : Your Emotional Intelligence: A Key to Success Mary Beth Michos 2007 Fire Service Leadership Conference Sponsored by The Arizona Fire Chiefs Association We’re all familiar with Intelligence Quotient (IQ) : We’re all familiar with Intelligence Quotient (IQ) How many have heard about the other quotients? There are multiple intelligences – Moral Intelligence (MI) Practical Intelligence (PI) Social Intelligence (SI) Cultural Intelligence (CI) Other less discussed “intelligences” : Other less discussed “intelligences” Aesthetic Intelligence Kinesthetic Intelligence New Intelligences on the Scene : New Intelligences on the Scene Social Intelligence Appreciative Intelligence Emotional Intelligence : Emotional Intelligence Success of your workforce Improve organizational functioning Contribute to your success as a leader ObjectivesWhat you will walk away with…… : ObjectivesWhat you will walk away with…… Definition of Emotional Intelligence (EI) Understanding of the components of EI How to improve the EI of individuals and the organization Upping your EI Where to go for more information Have you ever thought…He/She could be so much more effective if only …….?What are some of the “if onlys”? : Have you ever thought…He/She could be so much more effective if only …….?What are some of the “if onlys”? Lets look at Emotional Intelligence : Lets look at Emotional Intelligence 30,000 ft view What is Emotional Intelligence? : What is Emotional Intelligence? EI is our ability to recognize and control our feelings and needs, recognize those of other people and then respond constructively and skillfully. John Whitley History of EI : History of EI Howard Gardner’s theory of Multiple Intelligence laid the foundation for the study of EI. Salovey and Mayer’s research provided an overview and theories of EI. Goleman’s writings expanded the view of EI. Eight Families of Emotions : Eight Families of Emotions Enjoyment Anger Fear Disgust Surprise Shame Sadness Love Goleman’s Model : Goleman’s Model Emotional Competence Framework Personal Competences Self-awareness Self-regulation Motivation Social Competencies Empathy Social Skills Personal Abilities : Personal Abilities Self-awareness – having a realistic assessment of our abilities and a sense of self-confidence. Self-regulation – handling emotions in a positive manner, being conscientious, and recovering well from emotional distress. Motivation – Moving towards goals, taking initiative and striving for improvement. Social Abilities : Social Abilities Empathy – sensing what others are feeling, being able to see from another’s perspective, cultivating rapport and attunement with a broad diverse of people. Social Skills – Handling emotions in relationships well, networking, being able to persuade and lead, negotiate and settle disputes, for cooperation and teamwork. EI and Leadership : EI and Leadership Three quarters of all career crashes are EI related. EI is about twice as important in job performance as technical skills or IQ. Great Leaders work through emotions - EI provides the framework for success. EI in Action : EI in Action Who are some of the most recognized leaders with EI? Historical Contemporary EI in Action - Oprah : EI in Action - Oprah “She has become one of the most powerful people on television, a super celebrity who translated her success into a thriving business empire, while maintaining a persona that makes people feel like she is their best friend.” EI and the Organization : EI and the Organization Need for EI in today’s corporate world especially in our demanding world of Fire-EMS. Applications in the organization Measuring EI Assessment Tools EI Training EI and the Organization : EI and the Organization Measuring EI Emotional Competence Inventory 360 Work Profile Questionnaire Mayer-Salovey-Caruso Emotional Intelligence Test Bar-On Emotional Quotient Inventory EI Training : EI Training Need to assess the job and individual Feedback to the individual Make change self-directed Focus on clear, manageable goals Encourage practice and provide feedback Provide models Encourage Celebrate improvements Evaluate Misconceptions about EI : Misconceptions about EI Emotional Intelligence does not mean merely “being nice’. EI does not mean giving free rein to feelings. It means managing feelings so that they are expressed at the right time appropriate for a given situation. Women are not “smarter” than men when it comes to EI. Each of us has our own profile of emotions and how we manage them regardless of gender. An analysis has shown that women, on average, are more aware of emotions, show more apathy and are more adept interpersonally. Men may be more confident, optimistic, adapt more easily and handle stress better. Our level of EI is not fixed genetically, nor does it develop only in early childhood. EI seems to be largely learned and continues to develop through life as we learn from our experiences. Studies have shown that people get better at EI capabilities as they experience more of life. Maturity can be a label for this growth in EI. How can you improve EI? : How can you improve EI? Learn about the subject Be aware of your reactions and how others respond to your reactions Complete an EI assessment and determine your areas for improvement Self coach Get an executive coach EI Readings : EI Readings

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