Wrangling Complexity through Cat-herding

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Information about Wrangling Complexity through Cat-herding

Published on September 11, 2012

Author: AbbyCovert

Source: slideshare.net

Description

The second class of a 15 week course taught at Parsons, the New School for Design. Topics include: Understanding Complexity and the effects of not understanding complexity when solving problems. 3 tools for complexity wrangling are outlined, including an in class workshop format for "frame-storming" and homework.

Class 2: WranglingComplexity through Cat herding Instructor: Abby Covert

Last Class we... 2

Last Class we...• Defined Information Architecture and the intents on information architects 2

Last Class we...• Defined Information Architecture and the intents on information architects• Discussed the differences and intersections of interaction design, graphic design, user research and content strategy 2

Last Class we...• Defined Information Architecture and the intents on information architects• Discussed the differences and intersections of interaction design, graphic design, user research and content strategy• Got our first assignment, which is due today 2

I am aninformationarchitectI intend to because I believemake the unclear clear everything is complexput the what architecture framesbefore the how problems, design solves themfacilitate understanding understanding isorganize meaning, always good but it iscreate clarity and equally important toestablish truth not understand support goals, makers clarity is a and users prerequisite of truthby: Abby Covert & Dan Klyn 3

I am aninformationarchitectI intend to because I believemake the unclear clear everything is complexput the what architecture framesbefore the how problems, design solves themfacilitate understanding understanding isorganize meaning, always good but it iscreate clarity and equally important toestablish truth not understand support goals, makers clarity is a and users prerequisite of truthby: Abby Covert & Dan Klyn 3

Complexity part of somethingthat is complicated or hard to understand 4

Users Layers of Complexity Markting Makers Design Information Architecture Strategic GoalsStakeholders & Their Bosses 5

Users • Comfort with context • Access/Interest/Trust • Reading & Grade level Layers of • Aesthetics & Taste Complexity Markting Makers Design Information Architecture Strategic GoalsStakeholders & Their Bosses 5

Users • Comfort with context • Access/Interest/Trust • Reading & Grade level Layers of • Aesthetics & Taste Complexity • Budget • Distraction • Reach • Loyalty • Competition • Channel Limits Markting Makers Design Information Architecture Strategic GoalsStakeholders & Their Bosses 5

Users • Comfort with context • Access/Interest/Trust • Reading & Grade level Layers of • Aesthetics & Taste Complexity • Budget • Distraction • Reach • Loyalty • Competition • Channel Limits Markting • Scope • Scalability Makers • Talent • Quality Assurance • Tools • maintainability • Integration Design Information Architecture Strategic GoalsStakeholders & Their Bosses 5

Users • Comfort with context • Access/Interest/Trust • Reading & Grade level Layers of • Aesthetics & Taste Complexity • Budget • Distraction • Reach • Loyalty • Competition • Channel Limits Markting • Scope • Scalability Makers • Talent • Quality Assurance • Tools • maintainability • Integration • Tone • Production Budget • Brand • direction Design • Context Information Architecture Strategic GoalsStakeholders & Their Bosses 5

Users • Comfort with context • Access/Interest/Trust • Reading & Grade level Layers of • Aesthetics & Taste Complexity • Budget • Distraction • Reach • Loyalty • Competition • Channel Limits Markting • Scope • Scalability Makers • Talent • Quality Assurance • Tools • maintainability • Integration • Tone • Production Budget • Brand • direction Design • Context • Flow • Structure Information • Clarity • Tasks Architecture • Models Strategic GoalsStakeholders & Their Bosses 5

Users • Comfort with context • Access/Interest/Trust • Reading & Grade level Layers of • Aesthetics & Taste Complexity • Budget • Distraction • Reach • Loyalty • Competition • Channel Limits Markting • Scope • Scalability Makers • Talent • Quality Assurance • Tools • maintainability • Integration • Tone • Production Budget • Brand • direction Design • Context • Flow • Structure Information • Clarity • Tasks Architecture • Models • Goals • Research • Competition Strategic GoalsStakeholders & Their Bosses 5

Users • Comfort with context • Access/Interest/Trust • Reading & Grade level Layers of • Aesthetics & Taste Complexity • Budget • Distraction • Reach • Loyalty • Competition • Channel Limits Markting • Scope • Scalability Makers • Talent • Quality Assurance • Tools • maintainability • Integration • Tone • Production Budget • Brand • direction Design • Context • Flow • Structure Information • Clarity • Tasks Architecture • Models • Goals • Research • Competition Strategic Goals • REturn on Investment • Growth towards goalsStakeholders & Their Bosses • Reputation • The bottom Line 5

?#?$%! What happens whencomplexity is not dealt with properly? 6

When complexity is ignored... 7

When complexity is ignored...Usersatisfaction 7

When complexity is ignored...User Stakeholdersatisfaction Satisfaction 7

When complexity is ignored...User Stakeholder MAKERsatisfaction Satisfaction Satisfaction 7

When complexity is ignored...User Stakeholder MAKERsatisfaction Satisfaction Satisfaction Sometimes all 3 at once... 7

Herding CatsModels forexploringcomplexity in groups 8

3 Methods we will learn about today 9

3 Methods we will learn about today• Frame-storming 9

3 Methods we will learn about today• Frame-storming• Shared vocabulary 9

3 Methods we will learn about today• Frame-storming• Shared vocabulary• Performance Continuums 9

Frame storming:Brainstorming with aframework meant to explore complexity 10

ExampleFrameworks 11

12

How people hear about your offering(s) 12

How people hear about your offering(s)How people explore your offering(s) 12

How people hear about your offering(s)How people explore your offering(s) How people opt into your offering(s) 12

How people hear about your offering(s) How people explore your offering(s)What could detract How people from this person opt into yourproceeding at this offering(s) point? 12

How people hear about your offering(s) How people explore your offering(s)What could detract How people Who else could from this person opt into your entice this personproceeding at this offering(s) at this point? point? 12

How people hear about your offering(s) How people explore your offering(s)What could detract How people Who else could from this person opt into your entice this personproceeding at this offering(s) at this point? point? How people use your offering the first time 12

How people hear about your offering(s) How people explore your offering(s)What could detract How people Who else could from this person opt into your entice this personproceeding at this offering(s) at this point? point? How people use your offering the first time How people use your offering over time 12

Step 1 Step 2 Step 3 Step 4ContextContextContextContext

Step 1 Step 2 Step 3 Step 4Context What happensContextContextContext

Step 1 Step 2 Step 3 Step 4Context What happens WhatContext happensContextContext

Step 1 Step 2 Step 3 Step 4Context What What happens happens WhatContext happensContextContext

Step 1 Step 2 Step 3 Step 4Context What What happens happens WhatContext happensContext WhatContext happens

Context Context Context ContextPersonpersonpersonperson

Context Context Context ContextPerson What happenspersonpersonperson

Context Context Context ContextPerson What happens Whatperson happenspersonperson

Context Context Context ContextPerson What What happens happens Whatperson happenspersonperson

Context Context Context ContextPerson What What happens happens Whatperson happensperson Whatperson happens

Rules of Frame storming 15

Rules of Frame storming• Start the activity with a framing matrix 15

Rules of Frame storming• Start the activity with a framing matrix• Work through it with a group 15

Rules of Frame storming• Start the activity with a framing matrix• Work through it with a group – Admit what is fact 15

Rules of Frame storming• Start the activity with a framing matrix• Work through it with a group – Admit what is fact – Document Assumptions 15

Rules of Frame storming• Start the activity with a framing matrix• Work through it with a group – Admit what is fact – Document Assumptions – Identify Opportunities 15

Rules of Frame storming• Start the activity with a framing matrix• Work through it with a group – Admit what is fact – Document Assumptions – Identify Opportunities – Highlight Open Questions 15

Rules of Frame storming• Start the activity with a framing matrix• Work through it with a group – Admit what is fact – Document Assumptions – Identify Opportunities – Highlight Open Questions• One thought per post-it, one color for each area above (Example: Red = Open Questions vs. Green = Facts) 15

Spoiler Alert! 16

Shared Vocabulary:Creating a language for the effort you are undertaking 17

Rules of Shared Vocabulary 18

Rules of Shared Vocabulary– Create a document everyone can access with the terms as they are collected 18

Rules of Shared Vocabulary– Create a document everyone can access with the terms as they are collected– Record not just the term but the place the definition came from 18

Rules of Shared Vocabulary– Create a document everyone can access with the terms as they are collected– Record not just the term but the place the definition came from– Expand all acronyms 18

Rules of Shared Vocabulary– Create a document everyone can access with the terms as they are collected– Record not just the term but the place the definition came from– Expand all acronyms– Indicate terms that are “internal only” 18

Rules of Shared Vocabulary– Create a document everyone can access with the terms as they are collected– Record not just the term but the place the definition came from– Expand all acronyms– Indicate terms that are “internal only”– Document relationships between terms 18

Shared Vocabulary ExampleAccount Group Example: Ann’s Department Store Example: Northeast Division Account Store Example: Waltham Location Area Example: Women’s Zone Example: Active Wear Fixture Example: Running SKU Example: Item # product Example: Item # + Size + Color 19

Performance Continuums spectrums that can be used todiscuss and align on direction 20

What is a Continuum?This Today Goal THAT 5 4 3 2 1 0 1 2 3 4 5 21

Examples of Continuums ² Challenge the old with the new ² Define success differently ² Manage priority and scope 22

Example 23

Rules of Continuums 24

Rules of Continuums– Create the scales together, but rate where you are at and the goal individually 24

Rules of Continuums– Create the scales together, but rate where you are at and the goal individually– Avoid negative scales and judgmental language 24

Rules of Continuums– Create the scales together, but rate where you are at and the goal individually– Avoid negative scales and judgmental language– Try to be timeless, not trendy 24

Rules of Continuums– Create the scales together, but rate where you are at and the goal individually– Avoid negative scales and judgmental language– Try to be timeless, not trendy– Document the goals you agree to and set up regular measurement against them 24

Workshop Time 25

Home work Shareyour student experience at Parsons– 3-5 things you think really suck– 3-5 things you think are working wellWrite each on a post it– 3 min to share with the class and map your post it against the others shared thus farTurn in your write-ups via email byTuesday 9/11 at noon 26

Workshop Instructions 27

Workshop Instructions– 5 Min: Meet in your group to decide which problem you will be solving this semester 27

Workshop Instructions– 5 Min: Meet in your group to decide which problem you will be solving this semester– 10 Min: Discuss the problem and choose the right framework to use for your first assignment 27

Workshop Instructions– 5 Min: Meet in your group to decide which problem you will be solving this semester– 10 Min: Discuss the problem and choose the right framework to use for your first assignment– 45 Min: Using your framework brainstorm through opportunities, questions and facts of the problem space. 27

Workshop Instructions– 5 Min: Meet in your group to decide which problem you will be solving this semester– 10 Min: Discuss the problem and choose the right framework to use for your first assignment– 45 Min: Using your framework brainstorm through opportunities, questions and facts of the problem space. • Identify 3 colors of post its to use for the 3 things you are brainstorming 27

Workshop Instructions– 5 Min: Meet in your group to decide which problem you will be solving this semester– 10 Min: Discuss the problem and choose the right framework to use for your first assignment– 45 Min: Using your framework brainstorm through opportunities, questions and facts of the problem space. • Identify 3 colors of post its to use for the 3 things you are brainstorming • Start with 5 minutes of silence and writing individually, then go around and share and map each persons post its 27

GROUP Homework for 9/24Finish documenting what you know on your frameworkand prepare to present it broadly to class in 5 minutes 28

Questions?CovertA@newschool.edu @ Abby_The_IA www.Abbytheia.com

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