Workshop on e-learning support centers

50 %
50 %
Information about Workshop on e-learning support centers
Education

Published on December 6, 2008

Author: cripoll

Source: slideshare.net

WORKSHOP ON USERS SUPPORT FROM A QUALITY MANAGEMENT PERSPECTIVE Carlos Ripoll Life Long Learning Instute – Universidad Politécnica de Valencia (Valencia University of Technology)

Valencia Population 4.000.000 Host of the 32nd America’s Cup The City of Arts and Sciences City hall Old town Palace of music City of Arts and Sciences The beach Host of the 32nd America’s Cup

Big numbers

Key figures from the whole university Number of students Number of teachers 35.000 2.387 Centers overseas 2 Number of students on continuing education activities 45.000 Number of continuing education programs 1.600 Administrative staff 1.593 Facultees 15

1,7K Courses 45K CEStudents 1,6K Staff 2,4K Faculty 35K Students

Evolution of the number of students in continuing education 1999 2000 2001 2002 2003 2004 2005 16.968 20.368 23.455 26.768 36.145 27.127 38.877 2006 45.000 9,9M€

 

… because we research and we use quality management models

Research

Research 2005 ALFA II-0180-A DAETE UNI-QM 2010

Collaborative work: beta version

Key concept: walking thorugh the excellence pathway Facts Opinions Resources needed Experience in QM Self-identification Questionnaire Matrix for self-evaluation Matrix for external evaluation Portfolio Prize Simulation Processes Indicators Case studies ICT Best practices Networking

In summary… 11 Countries 15 Institutions 1,1M Euro

Building an active community needs

Using it

ISO EFQM efficiency excellence

European Foundation for Quality Management

enablers results leadership Policy and strategy People Partnerships & Resources Processes enablers Customers People Society Key results results

Putting things together Leadership People Processes Key Results Policy & Strategy Partnership & Resources People Satisfaction Customer Satisfaction Society Satisfaction Enablers

Supporting our users

User support in ancient times 2004 (hasta 7 de mayo) Click to play

eLearning platforms at UPV Buddha own development open source

What are the key features you expect from an eLearning platform to provide excellent user support?

Time 3 2,5 2 1,5 1 0,5 0

Do you know your user?

To anticipate users needs is one of the best users support practices

Which user research techniques do you use?

Time 3 2,5 2 1,5 1 0,5 0

Some techniques we use

Innovation Which techniques of the Web 2.0 could we use to provide a better user support?

Time 3 2,5 2 1,5 1 0,5 0

Some techniques we use

Innovation Which are the critical success factors for an eLearning support center?

Time 3 2,5 2 1,5 1 0,5 0

Putting things together Leadership People Processes Key Results Policy & Strategy Partnership & Resources People Satisfaction Customer Satisfaction Society Satisfaction Enablers

[email_address]

Add a comment

Related presentations

Related pages

e-Learning Support Centres - Resources - eduhub

Workshop SIG e-Assessment; e-Portfolio. National event 2016; Mobile Learning; ... E-Learning Other E-Learning Support Centres. The Swiss Education Server ...
Read more

Computer Training | Computer Certifications | Microsoft ...

Get certified for Microsoft technology and products. ... Microsoft Office support; Regional Service Centers. North America; Latin America; Asia Pacific;
Read more

Application Training 2016 - Siemens

Application Training 2016 ... Centers. Theoretical ... Classroom Training Clinical Workshop Fellowship Program E-Learning MT(R) ...
Read more

Hochschule München - ELC - Unser Angebot

Informationsmaterial zum Thema E-Learning ... Support-Ticket > ... Workshop des E-Learning Centers im SoSe 2016 . weiter. eduVote.
Read more

Training events | AssistiveWare

Trainers & Resource Centers; e-Learning; FAQ; Contact support; Trainers & Resource Centers; Training Events (active tab) Trainer Information; Training events
Read more

WORKSHOPS - EQIBELT homepage

WORKSHOPS. 6th Workshop "Course development in e-learning environment", Rijeka, September 25-26, 2008; 2nd Workshop on E-learning Support Centers, Zagreb ...
Read more

Teaching and learning center - Wikipedia

Teaching and learning center Teaching and learning centers are ... Some centers provide support for e-learning and research on e-learning programs and ...
Read more

Minutes of the SVC Days 2006 Workshop “The Organizational ...

Minutes of the SVC Days 2006 Workshop “The Organizational Route” Prof. Dr. Dieter Euler, Christian Hohnbaum The basic question of the workshop is ...
Read more

Hochschule München - Fortbildungen des E-Learning Centers

Fortbildungen des E-Learning Centers ... Einführung in E-Learning: Dachauer Straße (T-Bau) T1.012: ... Support-Ticket >
Read more