Where Voice Technology Fits In Today's Metric-Driven Healthcare Industry

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Information about Where Voice Technology Fits In Today's Metric-Driven Healthcare Industry
Health & Medicine

Published on March 4, 2014

Author: VoiceFirst

Source: slideshare.net


http://www.voicefirstsolutions.com/ Is it time for healthcare to "cut the cord" on keyboards? Smart, hands-free, mobile, voice solutions have arrived in the healthcare industry and progressive CIOs are taking the power of voice to the front lines of patient care. Surveys show that greater than 97% of patient-facing clinicians, nurses and doctors want to step away from the keyboard and leverage intelligent voice solutions to capture patient data in real time, at the point of care. Is your IT team ready to respond to the call for voice? Here are 5 healthcare metrics that may help you decide.

WHERE VOICE TECHNOLOGY FITS IN TODAY’S METRIC-DRIVEN HEALTHCARE INDUSTRY Is It Time for Healthcare to “Cut the Cord” on Keyboards? 5 Key Healthcare Metrics CIOs Are Using to Size Up the Impact of Voice Solutions for Patient-Facing Care Smart, hands-free, mobile, voice solutions have arrived in the healthcare industry and progressive CIOs are taking the power of voice to the front lines of patient care. Surveys show that greater than 97% of patient‑facing clinicians, nurses and doctors want to step away from the keyboard and leverage intelligent voice solutions to capture patient data in real time, at the point of care. Is your IT team ready to respond to the call for voice? Here are 5 healthcare metrics that may help you decide. HEALTHCARE CIOS ARE RAISING THE BAR ON 5 KEY HEALTHCARE METRICS BY LEVERAGING MOBILE, VOICEDRIVEN TECHNOLOGY SOLUTIONS AT THE PATIENT’S BEDSIDE. Forecasts for technology in healthcare In the same way the healthcare industry has continue to focus on EHR adoption, Clinical witnessed the adoption of network-enabled Decision Support and Security – all trends that mobile devices like smartphones and tablets, garner top billing on CIOs “IT To‑Do” lists. But voice technology, now ubiquitous in the beyond these mega-IT projects, progressive automotive, telecom and consumer electronics CIOs are also focusing on a technology trend markets, has arrived in healthcare. Industry that supports the most critical resource a analysts believe that voice technology is healthcare system has – frontline clinicians. still under-utilized in healthcare, but will see increased adoption in 2014 and could be Investments in mobile, interactive voice technology for frontline clinical staff are on the rise. used pervasively by 2016. They estimate that Beyond health system technology is impacting the front lines of changes and requirements to deploy patient care in top hospitals around the EHR systems, CIOs and CNIOs at the most country. significant ROI will come from the integration of speech with EMR – an area where adopters can point to increased efficiencies, savings and faster turnaround times1,2. This proven progressive hospitals in the United States are investing in technology at the bedside. These information and informatics leaders recognize that accurate patient information, available at the point of care, improves patient-centered care, outcomes and safety. Further, when CLINICIAN-DESIGNED VOICE SOLUTIONS FOR PATIENT-FACING CARE REPLACE TETHERED DATA INPUT TOOLS AND BRING A CONVERSATION ABOUT CARE BACK TO THE BEDSIDE. investments in EHR deployment can be magnified and leveraged to deliver real-time patient data to all EHR-connected teams, metrics from improved HCAHPS to declining error rates are impacted. ©2013 VoiceFirst by Honeywell. All Rights Reserved. 412-206-1225 1: http://www.healthcareitnews.com/news/product-spot‑ light-speech-recognition?page=1 2: http://www.informationweek.com/healthcare/electron‑ ic-medical-records/speech-recognition-booms-as-ehr-adop‑ tion/240149586 www.VoiceFirstSolutions.com

Healthcare Industry Whitepaper | 2 Voice solutions have moved beyond one-way dictation devices that doctors have used in their offices to improve note taking and transcribe patient data. Smart voice solutions are becoming interactive, natural language solutions that overlay EMR systems and allow clinicians, nurses and doctors to have two-way conversations with record management systems and the patient. 5 Ways Mobile, Hands-Free Voice Solutions Impact the Front Lines of Patient Care 1 Improved HCAHPS Scores (CAHPS® Hospital Survey, Hospital Consumer Assessment of Healthcare Providers and Systems) By 2015, healthcare providers participating in accountable care organizations will have to provide evidence that the care they’ve delivered produced value for the patient – as reported by the patient. Improving and maintaining patient satisfaction with physician and clinician services is paramount. Healthcare facilities’ HCAHPS scores directly impact their reimbursements and are already being used by consumers to evaluate and rank healthcare providers and facilities. RESEARCH INDICATES THAT THE AMOUNT OF FACETO-FACE TIME A CLINICIAN SPENDS WITH A PATIENT MAY BE ONE OF THE MOST SIGNIFICANT FACTORS IN DETERMINING PATIENT SATISFACTION WITH SERVICES PROVIDED. Increased clinician time with patients, particularly time spent having direct eye contact, has been shown to increase a patient’s overall satisfaction with care and the outcome of care. Moreover, research from the New England Medical Center and the University of California at Davis confirm that patient satisfaction increases with the amount of face-to-face time with clinicians. These studies indicate that patient satisfaction increases directly impact patient outcome (another key metric we’ll discuss) as well as a patient’s participation in the decision-making process for their care. CIOs deploying mobile, hands-free EMR voice overlay technology are helping patient-facing clinicians “cut the cord” to computer screens, keyboards and workstations on wheels that distract from hands-on patient care. Intelligent voice-enabled EMR interaction increases hands-on nursing time. Patients report greater satisfaction with their overall care and are more involved with their care. Advances in EMR voice-overlay technology allow clinicians to have an actual conversation with the EMR without looking away from the patient to consult charts and without interrupting care to type on keyboards. Custom care protocols and workflows guide ©2013 VoiceFirst by Honeywell. All Rights Reserved. 412-206-1225 www.VoiceFirstSolutions.com

Healthcare Industry Whitepaper | 3 clinicians through procedures using natural language interaction, and patient data is updated in the EMR in real time – all through voice-driven interactions. 3 Improved Patient Outcomes and Improved Clinical Documentation Healthcare teams know that increased hands-on time with Leveraging hands-free, voice-powered patient record patients is critical to impacting patient outcomes and quality care management, clinicians shift their focus from the tablet, delivery. What better way to improve patient care than by having computer screen and keyboard to the patient and have a direct, patient-facing clinicians spend more time with the patient and measureable impact on patient satisfaction and care outcomes. less time charting and manually updating EMR data? 2 Increased time with patients translates to improved patient outcomes and patient satisfaction. Reduced Post-Shift Charting Overages and Errors A recent Johns Hopkins study indicated that clinicians are Clinicians talk with their patients to make the most accurate spending less time interacting with patients and more time assessments at the point of care. Whether the assessment is on indirect patient care – interacting with electronic records in the emergency room, at the patient’s bedside or during a management tools and conducting patient research. physical therapy evaluation, frontline clinicians depend on verbal communication to “get it right.” Now clinicians can harness the power of natural conversation to directly interact with their EMR Indirect Patient Care systems. No more post-visit or end-of-shift record management – the patient’s record is accurate at the point of care and the Direct Patient Care clinician, nurse and doctor are freed from dictation devices, keyboards and transcription. Miscellaneous Activities (walking) Using wireless mobile device technology, clinicians can now Educational Actvities (Medical Rounds) access their EMR systems, update records and retrieve patient All information and data courtesy of Johns Hopkins. Presentation by PhysBizTech. information with the power of their voice. The EMR system can also respond via voice, creating a seamless, patient-centered conversation where and when it is most valuable, at the point of Thought leaders in healthcare indicate that patient care care. outcomes and overall patient satisfaction can be improved by increasing time spent on direct patient care.3,4 As noted earlier, Voice-enabled real-time charting reduces errors and delays eye contact with patients is shown to improve care satisfaction in patient record management and reduces the overall cost and confidence in care provided. Leveraging hands-free, voice- of patient care. Post-shift charting overages contribute to powered patient record management, clinicians can shift their increased care costs, but they also negatively impact clinician focus from the tablet, computer screen and keyboard to the job satisfaction. The adoption of voice solutions at the patient’s patient. bedside reduces clinician fatigue and increases overall clinician satisfaction in the workplace. VOICE-POWERED EMR WORKFLOWS SPEED PATIENT DATA ENTRY, A KEY COMPONENT OF PERFORMANCE REPORTING. With an intelligent EMR voice overlay solution, clinicians can have a conversation with their EMR system ensuring Patient-reported outcome measures (PROMs) are a critical a higher quality of patient care, reduced patient record component of assessing whether clinicians are improving the errors and clinical documentation improvement (CDI). These measurable efficiencies have immediate impacts on patient outcome, quality of care delivery and a hospital’s bottom line. ©2013 VoiceFirst by Honeywell. All Rights Reserved. health of patients. Patient-reported measures are expected to play a more prominent role in assessing hospital and clinician 3: http://www.avaya.com/uk/resource/assets/casestudies/sonora%20uc4585.pdf 4: http://www.medicalpracticeinsider.com/news/business/docs-be-spending-lesstime-bedside-patients?goback=%252Egde_93115_member_244753540 412-206-1225 www.VoiceFirstSolutions.com

Healthcare Industry Whitepaper | 4 performance and determining the comparative effectiveness of communication back to the bedside. Voice technology is allowing different treatments, in part because of a growing emphasis on the EMR system to evolve from a vault of patient information to patient-centered care and value-based payment approaches. a value-added partner on the front lines of patient care. Better still, this evolved communication is speeding access to real-time Voice can play a critical role in a patient’s perceived level and patient data, influencing decision support and changing the face value of care as clinicians are able to focus more attention on of healthcare collaboration with the power of smart, effective, real-time patient response to treatment and comparatively two-way voice interaction where it has the most impact, on the less time on manual patient care documentation – which often front lines of patient care. occurs following patient evaluations. 5 4 Increased Collaboration and Coordination of Care EMR Investments Are Leveraged Beyond the Back Office For most hospital systems, the transition to electronic medical Healthcare system reform has placed a premium on records has been the single most significant technology change coordinating evidence-based care both inside and outside impacting nearly every hospital department, employee and the hospital. Coordinated patient care now extends beyond patient. The emerging role of bedside and patient-facing the bedside. CIOs leveraging mobile technology solutions are technology is taking many hospital systems by storm. Balancing leading the charge to deliver real-time patient data across the the capital cost of new technology with the potential gains in care continuum of care. Truly mobile, voice-enabled solutions allow administration efficiency puts healthcare leaders squarely in the the EMR system to move at the pace of the clinician and provide middle of the technology investment “see-saw.” real-time patient data to a broader community of care-givers across a variety of settings. Patient outcomes improve and Once EMR investments are made, what keeps hospitals from re-admittance rates fall when clinicians can provide up-to-the- reaping the full potential that is possible? Study after study minute patient data to collaborating, EHR-connected teams. confirms what CIOs already know – a successful EMR deployment depends on frontline nursing and clinical staff adoption. Beyond EMR adoption, innovative IT teams are leveraging EMR voice overlay technology to seamlessly embed the EMR in patient care protocols and workflows, right at the point of care. These leaders understand that nurses and clinicians do not want to be tethered to EMR input devices that slow or delay hands-on patient care. Through voice-driven overlay technology, IT teams are moving the EMR from the sidelines to the front lines of patient care. Handheld smart devices and BYOD are ushering in a more connected and interactive healthcare industry. SEAMLESS, HANDS-FREE VOICE TECHNOLOGY HAS THE POWER TO MOBILIZE THE CLINICIAN AND THE EMR SYSTEM. THE EMR WILL NOW MOVE AT THE PACE OF THE CLINICAL STAFF. The healthcare industry has seen a significant rise in use of Interactive voice technology lets patient-facing clinicians handheld devices. BYOD has become another project that IT mobilize the EMR system to make rounds, follow patient activity teams are being asked to prioritize. While networked smart and have meaningful, data-driven conversations by sending and devices allow clinicians and doctors to communicate in a more retrieving patient data, in real time, directly at the point of care, connected fashion, networked EMRs that contain dynamically all with the power of voice. updated patient information promote secure interdisciplinary collaboration that directly impacts patient care. Empowering clinicians to use conversational speech to navigate, research and update patient records frees them from keyboard- Healthcare leaders are adding intelligent voice overlay based data entry and improves efficiency of care and accuracy of technology to their EMR systems and are bringing true documentation. Speed and accuracy of patient data management ©2013 VoiceFirst by Honeywell. All Rights Reserved. 412-206-1225 www.VoiceFirstSolutions.com

are of paramount importance and impact A Word On Privacy and Security both patient outcome and patient overall Healthcare teams need to balance satisfaction with their care delivery. technology, patient care and emerging privacy, compliance and security protocols. Surveyed clinicians who used voice-driven Voice overlay technology is completely tools in frontline patient care overwhelmingly secure with password-required sign-on, agreed (79%) that they are comfortable using ensuring patient data is always private. voice technology during patient interaction, with the majority agreeing that voice-driven Technology is driving the healthcare tools save time, reduced error rates and industry at a new pace, and mobile, voice- improve patient outcomes. driven, patient-centered solutions will Voice Impacts on Clinical Documentation Improvement (CDI) continue to deliver a greater share of value in 2014. Intelligent EMR voice overlay solutions allow clinicians to “cut the cord” on tethered Voice-driven EMR overlay technology is EMR data entry so that the patient becomes at the forefront of clinical documentation the center of attention, not the technology. improvement (CDI) providing a real-time, direct link from the patient-facing reporting clinician ================================= to the EMR system. According to healthcare About the Author researchers, “The key to effective coding and Maureen Ladouceur is the vice president of reimbursement starts with complete and Clinical Solutions for VoiceFirst. Maureen relevant documentation, and that relies on is responsible for the delivery of clinical high-quality, accessible EMRs.”5 consultative services, account management, marketing and sales initiatives for Vocollect Voice overlay for EMRs puts full voice Healthcare Systems. As part of her role, she communication with the EMR at the point of brings clinical consultative experience in clinical care, on the frontlines – no delays in healthcare, national account strategies and patient records updates, no risk of transcription strategic product management expertise. As error. Clinician-specific and procedure-specific an RN, she blends clinical knowledge with workflows ensure that the data required technological initiatives to help customers to administer and report on patient care is achieve their goals in areas of both quality available at the point of care. and productivity through automation. Maureen holds an MBA in healthcare finance Voice overlay solutions seamlessly integrate and administration from Pennsylvania with the EMR system and leverage proven State University, a BSN from the University mobile device and Bluetooth® technology to of Pittsburgh and a certificate in business significantly scale current EMR efficiency gains. strategy from Cornell University. 5: “Transition to ICD-10 codes will be disruptive, but CIOs can help,” by Don Fluckinger, features writer; published 11 July 2011, HealthIT TO LEARN MORE ABOUT VOICEFIRST’S VOICE OVERLAY SYSTEMS FOR EMRS, PLEASE VISIT WWW.VOICEFIRSTSOLUTIONS.COM OR CALL 412-206-1225 ©2013 VoiceFirst by Honeywell. All Rights Reserved. 412-206-1225 www.VoiceFirstSolutions.com

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