What's New in Microsoft Dynamics CRM 2013

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Information about What's New in Microsoft Dynamics CRM 2013
Technology

Published on March 19, 2014

Author: naveedsaqib

Source: slideshare.net

Description

This presentation focuses on outlining the new features in Dynamics CRM 2013

Microsoft Dynamics CRM makes business personal • Simple and immersive interface that salespeople love to use • Personalized, efficient and familiar experiences • Embedded process, based on proven best selling practices • Agile processes that can be tailored to each business • Deep insight into market conditions, prospects and customers • Navigate the customer’s buying chain effectively through social prospecting • Data visualization gives sales leaders visibility into key metrics and trends • Anywhere access to the people and resources needed for success • Real-time internal and external collaboration with rich communication tools • Content and expertise sharing to help teams win together • Social networking tools in business context

Experience designed for salespeople      

Optimized for analysis, search, and engagement

New navigation model  

Recently viewed records at your fingertips

Enter data “on-the-fly” with Quick Create

New command bar

Business Process – standardize on best practices          According to CSO Insights, companies that adopt a dynamic sales process show a 19% increase in quota attainment over companies that do not.

Business process-centric experience     

Personalized sales process    

Turn action into insight    

Easy adoptionEverything in one page Touch friendly

Stay productive on the go     Adopt Microsoft Dynamics CRM on touch devices to: • Quickly mobilize your sales force • Create a competitive differentiator • Attract and retain sales talent

Microsoft Dynamics CRM for tablets    

A personalized experience   

Rich customer information at your fingertips    

Easily interact using a communication card    

Sales analysis on the go    

Access to key data when connectivity is lost   Offline alert for user Timestamp displayed

Microsoft Dynamics CRM for phones     

Easy adoptionSeamless Experience Designed for Touch

External communicationInternal collaboration Real-time access to people / data

Team selling through social connections • • •

Sales Dashboard

Opportunities

Quotes

Orders

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