Published on March 19, 2014
Microsoft Dynamics CRM makes business personal • Simple and immersive interface that salespeople love to use • Personalized, efficient and familiar experiences • Embedded process, based on proven best selling practices • Agile processes that can be tailored to each business • Deep insight into market conditions, prospects and customers • Navigate the customer’s buying chain effectively through social prospecting • Data visualization gives sales leaders visibility into key metrics and trends • Anywhere access to the people and resources needed for success • Real-time internal and external collaboration with rich communication tools • Content and expertise sharing to help teams win together • Social networking tools in business context
Experience designed for salespeople
Optimized for analysis, search, and engagement
New navigation model
Recently viewed records at your fingertips
Enter data “on-the-fly” with Quick Create
New command bar
Business Process – standardize on best practices According to CSO Insights, companies that adopt a dynamic sales process show a 19% increase in quota attainment over companies that do not.
Business process-centric experience
Personalized sales process
Turn action into insight
Easy adoptionEverything in one page Touch friendly
Stay productive on the go Adopt Microsoft Dynamics CRM on touch devices to: • Quickly mobilize your sales force • Create a competitive differentiator • Attract and retain sales talent
Microsoft Dynamics CRM for tablets
A personalized experience
Rich customer information at your fingertips
Easily interact using a communication card
Sales analysis on the go
Access to key data when connectivity is lost Offline alert for user Timestamp displayed
Microsoft Dynamics CRM for phones
Easy adoptionSeamless Experience Designed for Touch
External communicationInternal collaboration Real-time access to people / data
Team selling through social connections • • •
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