Published on March 10, 2014
What Does It Take To Succeed in The Hospitality Industry Answers from the ones who have made it!
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Interviews www.hospemag.com regularly interviews industry professionals. One of the questions we ask is “What do you think it takes to succeed in this industry?” This is a collection of responses.
Barry Robinson CEO and Managing Director Wyndham Vacation Resorts Asia Pacific “The key thing for our industry is a definite commitment to a very high level of service culture and also a personal commitment to those beliefs. If you want to be successful, you have to put in the hard yards. While our industry at times can look very glamorous, it can wear thin always being away on weekends, or going to places you’ve been to many times before. That’s why you have to keep personally motivated and passionate about the industry.”
Sudhir Andrews Dean at Ecole Hoteliere Lavasa “To succeed, one has to make a difference. It involves being creative, bringing new thought processes to the way we do business. “
Jaideep Gupta Vice President - New Ventures KA Hospitality Private Limited “Sheer hard work and the willingness to learn while on the job. Integrity is very important and so is an intelligent management of the grueling work schedules. Alignment with the company objectives and vision is a must and it must also reflect on one’s daily work.”
Mr. Nalin Mandiratta General Manager Crowne Plaza New Delhi Rohini “A career in hospitality industry is one of the most inspiring and challenging professions today. Basic requirement is to have a bachelor’s or ideally a master’s degree program in hotel management, hospitality or Tourism. Additional requirements include management and leadership qualities, dedication and commitment, flexibility, service attitude and a passion for people. Excellent communication skill is a quality that we look for”
Ian Rydin General Manager Radisson Blu Hotel Dubai “You need to be hard working and wanting to please guests. It may sound simple but after all it is a people industry where we depend on satisfying guest needs profitably. If you want to give yourself a chance to reach executive levels you must gain a university degree as this industry is no different to any other when it comes to ROI expectations, reporting transparency, responsible business etc. Attitude, attitude, attitude.“
Garth Solly General Manager Holiday Inn Cochin “By their very nature Hotels are a very operational, hands on industry. With this in mind you cannot be afraid of hard work! You should be ready to get in and try all departments, learn as much as you can. Be the person that never stops asking questions. Above all though you should have a passion for people. Genuine Passion is Key. Two qualities are generally in-built and are hard to train. Other skills we can teach but passion and desire are usually there or not.”
Imran Sultan Boat Manager The Oberoi Zahra Luxury Nile Cruiser Egypt “I believe having the right attitude is the most important thing to succeed in the hospitality industry, along with common sense. A ‘can do’ attitude with a smile. Generally people see only the glamorous side of hotels, but there is a lot of hard work and long hours that go on behind the scenes.”
Achal Aggarwal Master Chef - Japanese Cuisine Hyatt Hotels Corporation “All it takes is to enjoy the work and sky is the limit. Honesty, passion, smartness and sense of humor.”
Suvaranjan Banerjee Executive Chef The Zuri Hotels & Resorts “Dedication, the right attitude, the urge to be different from others, should be able to perform under extreme pressure in an environment where there is zero tolerance to errors, constantly challenging self for an improvement etc at the same time being down to earth are the few factors which one should always bear in mind to be successful in this industry.”
Avinash Kumar Verma Director of Human Resources & Talent Development Crowne Plaza New Delhi Rohini “The right kind of attitude is definitely an essential part of what we look for when hiring for our hotel. A candidate's background should also show that they are genuinely interested in the hospitality industry. Also, we require candidates to have strong interpersonal skills as they have to deal with clients and customers at all time and someone who is flexible and a team player.”
Dipti Dabholkar Human Resources Manager Radisson Blu Plaza Hotel Hyderabad “It is not a single factor which contributes towards ones success. There are quite a few. This industry is all about passionate people, with an Yes I Can! attitude ,who want to make a difference in another person’s life. Another important is discipline.”
MURALI .V Cluster Head - Human Resources Berggruen Hotels Pvt Ltd “The key to succeed in the industry is hard work, good knowledge of the job, compassion and to be a good listener.”
Gautam Babbar Human Resource Head Narayani Heights (I) Pvt.Ltd “The most important factor is to understand the company culture . and adjust according to it”
Tarandeep Singh Director Revenue Management Asia, Middle East & Africa Intercontinental Hotel Group “Continuous Hard work and Honesty are the essentials. • “Nothing is impossible for a man of adamant faith” • “No Job is Small or Big and secondly that this industry has no place for egos.” • ATTITUDE + APTITUDE = ALTITUDE • “This is service industry. Guest might not be right but Guest is God” • DETAILING, DETAILING, DETAILING and “God is in the Detail” and you better find Him”
Shuvendu Banerjee Director of Sales and Marketing Crowne Plaza, New Delhi Rohini “One must have a thorough understanding of the marketplace. You have to be very well versed with the needs of consumers, know the segmentations of the market to enable you to select the best marketing tool to reach the consumers. You must keep abreast of the happenings in the industry, the new trends in India and also globally.”
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