What can live chat support do for your customers?

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Information about What can live chat support do for your customers?
Marketing

Published on February 24, 2014

Author: Customericare

Source: slideshare.net

Description

Discover how you can grow sales and customer satisfaction using live chat support.
We listed 5 main benefits of live chat for you to see if and how it could help you.
http://www.customericare.com

BROUGHT TO YOU BY

Credit: Grouch by Greg Westfall- CC - modified

Credit: O5.06.09 (#126) Lazy Days by Justin Litton- CC - modified

17h 11h 56sec

checking competitors’ websites posting #complaining about your brand on onholdwith.com

24sec

think about what they will ask you look at your products check their phone

Credit: Usain Bolt on the starting blocks by Nick Web - CC - modified

Credit: Pequena detective by etringita - CC - modified

he looks for his phone he finds a phone n° he finally calls he arrives on your FAQ he’s put on hold visitor has a question he clicks on contact us he finds no answer he finally reaches you

he looks for his phone he finds a phone n° he finally calls he arrives on your FAQ he’s put on hold visitor has a question he clicks on contact us he finds no answer he finally reaches you

visitor has a question he clicks on the live chat window waits 24sec Gets his question answered

phone live chat email social media

Credit: Shopping cart at Weis by Ben Schumin - CC - modified

56% 25% unexpected costs 24% website is too complicated website crashed 17% concerns about security

Credit: y2. I that edit girl by B Rosen – CC modified

when they spend a long time checking out if the page crashes if the visitor left checkout But is still on your site

never shopped online of online shoppers are afraid their data will get into the wrong hands of online shoppers only trust well known brands

Is your business for real? Credit: blaine by Jeff Nelson– CC - modified Can I shop safely? Credit: Suspicious by Ricardo Liberato– CC - modified

Credit: Eierbecher pink by ingrid eulenfan– CC - modified

Full adress Map Also think to include the phone number to your customer service

photo of your agent name

MSN chat

Outlook chat

Customer acquisition Customer retention

Credit: Skeptical Mike with glasses by Geoffrey Dudgeon– CC - modified

It’s a great way to take care of returning customers

Infos you’ll get about your customers My name is Michael I am a returning customer Here’s my chat history I come from the US I’m browsing the contact me page and more

using proactive chat invitations

Spends more than 2 minutes on a product page Send a tailored chat invite discussing specific product

Credit: photo by Justin Norman– CC - modified

Look at Apple, they did something right and it wasn’t only marketing! (Go to an Apple Store and you will see) Credit: Robert scoble, the first iPad man at Apple Store Palo Alto by Jun Seita– CC - modified

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