Westcon's Voice of the Customer

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Information about Westcon's Voice of the Customer
Technology

Published on July 23, 2014

Author: westconemea

Source: slideshare.net

Description

Westcon asked customers from the UCC UK Division what they thought about Westcon's service...

Fergus Kelly, Capstone 95% 74% 81% 73% a massive 95% satisfaction rate for customers of Westcon UCC Westcon is dedicated to building long-term strategic relationships with our partners and customer service is at the forefront of that vision. Don’t take our word for it - what do our customers say? We surveyed our customers to find out what the most important aspects of their partnership with Westcon was. The results speak for themselves! The Westcon real customers, real feedback OF THE CUSTOMER WHAT DO OUR CUSTOMERS THINK? A STRATEGIC PARTNERSHIP Westcon have really helped us generate new business over the last year DOING BUSINESS WITH WESTCON Recommendation Rate Better than the competition When asked how likely they would recommend Westcon to someone else, partners responded with an average of 81% When asked to compare Westcon with competitors, 73% responded that Westcon was better or much better 25 A STRONG HERITAGE MARKETING SUPPORT Westcon has a 25 year heritage in Unified Communications and Collaboration 1 74% of customers view their relationship with Westcon as a strategic and consultative partnership rather than transactional 55% of customers have been with Westcon for more than 5 years Responsive – 96% Reliable – 95% Understand my needs – 91% Pro-active – 80% Breadth of Knowledge – 80% Logistic capabilities – 93% Vendor engagement – 89% Breadth of portfolio – 80% Credit facilities – 80% Global market reach – 61% RatingWestcon’sPeople AchievingPartners’BusinessGoals TELL ME ABOUT… …IP O ce Solutions v9 7:31 PM 85% TELL ME ABOUT… ... Lync Unified Communications Solutions v2 100% http://j.mp/moreaboutwestcon of customers voted Westcon as having the best marketing support Westcon Solutions guides voted as the most popular marketing resource

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