Published on November 21, 2007
Usability in people’s lives World Usability Day 2007 James Breeze, Chief Experience Officer and IT Psychologist
Unusable technology is boring
How much time do you waste?
Burying your head in the sand
What does that do to your business?
Potential impact Result Fatigue and inattention Increased errors in judgement Increased chance of Costs $$ psychological problems Behavioural changes Increased use of nicotine Feelings of helplessness Inability to cope frustration and powerlessness Feeling unsafe Feelings of inadequacy - Not able to do things right Increased absenteeism, Increased self focus tardiness and attrition Increased verbal and physical abuse Decreased productivity and performance
• 1 in 3 adults suffers from moderate to extreme stress. • Increase of nearly 40% in just 4 years. (IBOS Survey 2004) • Stress-related workers compensation claims have increased by 400% in the last 10 years. (WorkCover June 04). • Average claim costs, in NSW, were over $23,000 ea (WorkCover June 04) • The total cost of Australian workplace stress, is now estimated to be $1.2 billion pa. (ACTU) • Work-related stress accounts for the longest stretches of absenteeism. (National Health and Safety Commission, July 04) • The average NSW claimant, takes over 20 weeks off work, a year. • WHO lists stress at work, as one of the top ten key determinants of poor health
It’s the daily hassles, rather than major life events, that are most stressful (Kanner, 1981)
‘A field study identified twenty-two ways that automated hospital systems can result in the wrong medication being dispensed to patients.’ Nielsen, 2005
And non-automated dispensing?
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