Published on March 4, 2014
WebRTC and E9-1-1: Impact on Public Safety Communications Mark J. Fletcher, ENP Chief Architect Avaya Public Safety Solutions FletcherM@Avaya.com 908-848-2602 @Fletch911
Where we are, and how we got here EMERGENCY COMMUNICATIONS TODAY 3 3/4/14
The First Call -‐ Haleyville, AL At 2 p.m. on Friday, Feb. 16, 1968, the ﬁrst 9-‐1-‐1 call was placed from the mayor's oﬃce in Haleyville, AL 9-‐1-‐1 is turning 46 next year!
The Purpose of 9-‐1-‐1 • Single number access – Police – Fire – Medical • Consistent number access – EliminaNng unique agency numbers – Routed based on LOCATION 5 3/4/14
The CHALLENGES of 9-‐1-‐1 PHONE NUMBERS NO LONGER EQUAL THE USER’S LOCATION USER MOBILITY NOMADIC ACCESS CIVIC ADDRESS ARE NOW GEOSPATIAL COORDINATES CELLULAR OFFERS ONLY X and Y COORDINATES, IN A HIGH-‐RISE BUILDING “Z” IS VERY IMPORTANT CELLULAR LOCATION VIA GPS PERFORMS POORLY INDOORS, IF AT ALL 6 3/4/14
Under InformaNon Over-‐load • The Network today-‐ – Analog based – Lidle Intelligence – Reached its limits to pass informaNon • Today’s Devices – Intelligent Endpoints – MulNmedia Enabled – Aware of their surroundings Even though Smart Devices exist, they have no way of communicaNng, other than voice. 7 3/4/14
NG911 Where we are headed, and how we are gegng there EMERGENCY COMMUNICATIONS TOMORROW 8 3/4/14
NextGen 9-‐1-‐1: Are we there? NG9-‐1-‐1 will be implemented in successive releases ESInet is an IP enabled network Full replacement for exisNng E9-‐1-‐1 funcNons Introduce addiNonal features InteracNve MulN-‐Modal messaging Policy-‐based rouNng using Device LocaNon Call type Target PSAP status Network status AutomaNc acquisiNon of supporNve data NG 9-‐1-‐1 PHASE 1 2 3 4 ? 9 3/4/14
AddiNonal Data Feeds 10 3/4/14
Survey Says . . . . How would you prefer to be able to reach 9-‐1-‐1? 3,149 surveys were issued 2,973 or 94% users responded (could select mulNple) 1,431 or 48.1% wanted to use TEXT 1,045 or 35.1% wanted to use VIDEO 695 or 23.4% wanted to use SPEECH 939 or 31.6% wanted to use VOICE, VIDEO and TEXT
NG9-‐1-‐1 Data CorrelaWon Fletch just made a 9-‐1-‐1 call Someone needs to see if Fletch is alright. Fletch just made a 9-‐1-‐1 call AND The ambient temperature near Fletch is 227 degrees! Someone needs to see if Fletch is ON FIRE.
SituaNonal Awareness In addiNon to people, devices should be able to intelligently summon for assistance based on environmental condiNons or addiNonal data. WebRTC will allow that to happen.
Enterprise Data Feeds LocaWon URI/URL conveyed in the SIP header • Enterprise LocaNon Management (ELM) servers in the DMZ provide informaNon about: • Users • Devices • LocaWon • Environmental Data • Event CorrelaWon • This will empower Public Safety with addiNonal informaNon enabling beder decisions • Temperature Sensors • Video feeds • Physiological data
TODAY: IN-‐BAND VOICE ONLY
FUTURE – MULTI-‐MODAL EMERGENCY SERVICE IP NETWORK (ESInet)
Web RTC Stand Alone or Dual Path
Legislative side of E9-1-1 “If WebRTC is being sold—or can be interpreted as delivering a replacement to traditional telephone service (desktop device), then the 9-1-1 capability must be addressed. “ Martha Buyer, Attorney email@example.com www.marthabuyer.com 716-652-4413
Current LegislaNve Landscape ! 18 States have a reference to MLTS/PBX ! Michigan deﬁnes a penalty for non-‐compliance ! OSHA maintains you must have a ‘safe workplace’ ! NENA ﬁled very strong comments on a recent Federal CommunicaNons Commission NoNce of Inquiry regarding MLTS – ! “MLTS Loca6on capabili6es are feasible, and [the FCC] should begin a proceeding to establish a 6meframe for mandatory implementa6on.”
Avaya’s PosiWon u Next GeneraNon Emergency Services have been clearly deﬁned in both the US (NENA 08-‐003) and Europe (NG112-‐LTD) u Enterprise administrators must look to the future when designing emergency services in their networks u Building an architecture that is compliant NOW is the best possible decision from a technology and investment perspecNve Avaya DevConnect Partners that have followed best prac7ces and guidance set forth by Avaya’s strategy and thought leadership in the industry, are are able to provide resilient, life safety solu7ons that are fully compliant, and in lockstep, with the Next Genera7on Emergency Service standards of tomorrow, eﬀec7vely future prooﬁng the customer’s emergency communica7ons infrastructure investments today. Mark J. Fletcher, ENP Chief Architect Avaya Public Safety Solu7ons
Thanks for attending! RESOURCES For Additional Information Avaya’s Public Safety Page Fletch’s CONNECTED Blog Fletch’s E911 Talk Podcast Fletch’s YouTube Channel http://www.avaya/PublicSafety http://Avaya.com/Fletcher http://Fletch.TV http://YouTube.com/Fletch911TV Avaya Podcast Network h]p://Avaya.com/APN
BACKUP SLIDES These slides contain informaNon that may be useful, but are not contained within the main presentaNon material 22 3/4/14
Hosted 911 for FCE Topologies • Fla]en Consolidate Extend • Robust E911 ConnecWvity • POPs in Most Major CiWes Home Office 911 ETC Web Dashboard PSAP • Eliminate Local Trunking SIP/PSTN Call Server / PBX • Full Support for UCaaS VPC Network • NG9-‐1-‐1 ready NOW • Full compliance in ALL States • Web Based User Dashboard • Subnet or L2 Discovery • On Site NoWﬁcaWon by PSAP Remote Office With No Local Trunks PSAP Soft Phone
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