Wearable Technology in the Enterprise

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Information about Wearable Technology in the Enterprise
Technology

Published on March 31, 2014

Author: JeffreySteinke

Source: slideshare.net

Description

As 2014 begins wearable computers are quickly becoming one of the next technology waves. As we await rumored wearables from Apple and Google, let's first take a step back to understand what "wearable" computing is. We'll walk through a quick history, look at some successful enterprise implementations, and then wrap up with a demo of the Pebble Smartwatch.

Wearables In The Enterprise Understanding Wearable Computing and Thinking Through Practical Enterprise Applications

TODAY  Part 1 – Learn  Part 2 – Apply  Part 3 – Play 2

DEFINING WEARABLES More than a fancy pair of glasses 3

Wearables vs Mobile 4 Mobile Wearables

Themes of Wearable Computers 5 Sensors & Data Not Standalone Hands-Free Contextual Always On Glanceable Multi-tasking

Wearables Are Not New 6 Ed Thorp 1961

Many Ways to Define Wearable Computing Over Time 7 Ed Thorp Roulette Shoe 1961 1972 Alan Lewis Digital camera-case computer 1977 The HP 01 1978 1979 1981 1983 1987 1990 Eudaemonic Enterprises Another in-shoe computer for Roulette Steve Mann Nicolet Hearing Aids Olivetti Location Tracking The Taft Group

Today  Fitness trackers  Smart glasses  Embedded sensors  Ingestible pills  Virtual/Augmented Reality Displays (and HUDs)  Bands and Watches  In-ear audio devices 8 90 million devices to be sold worldwide in 2014

WHY WEARABLE What’s wrong with my smartphone? 9

“The average person checks their phone 150 times a day” 10

“Smartphones can do just about anything a wearable can” 11

When Wearable Makes Sense  When your employees need to be hands free  Warehousing, Shipping, Manufacturing, Field Technicians  When your employees need to be heads up  Retail, Sales, Customer Service  When your employees’ senses are restricted  Accessibility, Loud factory floors, Large retail settings  When you need to find your employees  Retail, Factory floor  When you need to monitor employee health  Drivers, Heavy machinery operators, Field Workers  When you want to deliver contextual information to employees on the road  Sales, Shipping & delivery 12

Dashboards 13 DON’T DO Display an executive dashboard with lots of tables, rows and drill downs Send targeted notifications to managers when dashboard data falls outside of target thresholds

Data Entry 14 DON’T DO Require field workers to handle data entry Use sensors to automatically capture data

Device Design 15 DON’T DO Try to build the biggest display or add the most features into your device Strive to be unnoticeably integrated into the user 1+1=1

CASE STUDIES 16

1. Terminal Handlers & USPS Problem Need to track containers, packages as they move through shipping center Why Wearable? Employees need to be able to move materials through facility as fast as possible Device Solution - Wearable scanner allows rapid data capture - Able to multitask: scan & move packages 17

2. Hitachi Business Microscope 18 Problem Two recently-merged business units were not communicating together Why Wearable? Always on, reliable, automatic data capture with multiple data points (frequency, duration, proximity); Can track F2F communications with other communication channels (email, IM, meetings) Device Solution - Wearable badge-like device - Able to create a detailed organization network diagram

2. Hitachi Business Microscope 19

3. Vuzix Smart Glasses 20 Problem When machinery breaks down, repairmen are not nearby & operators are not knowledgeable with how to fix the machinery Why Wearable? Allows an employee to talk to a remote expert while sending a live video feed and seeing detailed repair instructions, all hands free Device Solution Google Glass for the enterprise

3. Vuzix Smart Glasses  (video) BMW’s Augmented Reality Glasses 21

4. The Container Store 22 Problem Finding SMEs for customers with specific questions Why Wearable? Know the location of the person, not the device; Always on; Keeps employees “Heads up and hands free” Device Solution - Employees can talk to the Theatro device to find a specific employee – immediately – and know if they’re busy or not

4. The Container Store 23 Heat Maps - Do you have enough help in high margin areas? - Are employees positioned at store entrances to welcome and answer questions - Comparing staffing plans to actual needs

EXAMPLES WITH PEBBLE It will make your wife happy 24

Anecdotes  Don’t expect dramatic change/improvements  Similar to my Retina experience  Great for important notifications  Be careful you don’t over do it  Limited functionality w/o your phone nearby  Don’t think of it as a smartwatch  Haven’t used my phone ringer since I switched AND I no longer miss calls from my wife!  (and she lets me wear it in public) 25

Pebble 2.0  Launched in Feb 2014  Additional APIs made available  Improved stability!!  Pebble App Store now available  Improved developer guides & Example templates  More iOS Notifications – good & bad  Pebble Steel  Still room for improvement  Developer community size & breadth  Emulators 26

Building Apps https://developer.getpebble.com/2/  Option 1  Install SDK on machine  Apply for developer access  Manually install developer iOS app  Upgrade device firmware  Develop in Terminal/XCode  Option 2  https://cloudpebble.net/ide/ 27Hint: pick the 2nd one!

DEMO 28

Example App  http://www.jeffsteinke.com/2014/01/new-app-pebble-golf-app/ 29

APIs  UI  Layers & Windows  Text layers  Menu & Scroll layers  Graphics  Drawing Shapes  Animations  Action Bars  Pebble Style Guide  Button clicks  Suggested usage  Backlight  Vibration  Event Services  Accelerometer  Battery State  Bluetooth connection  Timer  Data persistence 30

Considerations  Privacy  Battery Life  Voice recognition capabilities  Dependency on a secondary device  Portability (e.g. Kreyos vs Pebble)  Legality  Woman ticketed for wearing glass while driving  Glass holes  Style 31

Lessons Learned Pebble development is inexpensive and easy. 32

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