Published on March 31, 2014
Wearables In The Enterprise Understanding Wearable Computing and Thinking Through Practical Enterprise Applications
TODAY Part 1 – Learn Part 2 – Apply Part 3 – Play 2
DEFINING WEARABLES More than a fancy pair of glasses 3
Wearables vs Mobile 4 Mobile Wearables
Themes of Wearable Computers 5 Sensors & Data Not Standalone Hands-Free Contextual Always On Glanceable Multi-tasking
Wearables Are Not New 6 Ed Thorp 1961
Many Ways to Define Wearable Computing Over Time 7 Ed Thorp Roulette Shoe 1961 1972 Alan Lewis Digital camera-case computer 1977 The HP 01 1978 1979 1981 1983 1987 1990 Eudaemonic Enterprises Another in-shoe computer for Roulette Steve Mann Nicolet Hearing Aids Olivetti Location Tracking The Taft Group
Today Fitness trackers Smart glasses Embedded sensors Ingestible pills Virtual/Augmented Reality Displays (and HUDs) Bands and Watches In-ear audio devices 8 90 million devices to be sold worldwide in 2014
WHY WEARABLE What’s wrong with my smartphone? 9
“The average person checks their phone 150 times a day” 10
“Smartphones can do just about anything a wearable can” 11
When Wearable Makes Sense When your employees need to be hands free Warehousing, Shipping, Manufacturing, Field Technicians When your employees need to be heads up Retail, Sales, Customer Service When your employees’ senses are restricted Accessibility, Loud factory floors, Large retail settings When you need to find your employees Retail, Factory floor When you need to monitor employee health Drivers, Heavy machinery operators, Field Workers When you want to deliver contextual information to employees on the road Sales, Shipping & delivery 12
Dashboards 13 DON’T DO Display an executive dashboard with lots of tables, rows and drill downs Send targeted notifications to managers when dashboard data falls outside of target thresholds
Data Entry 14 DON’T DO Require field workers to handle data entry Use sensors to automatically capture data
Device Design 15 DON’T DO Try to build the biggest display or add the most features into your device Strive to be unnoticeably integrated into the user 1+1=1
CASE STUDIES 16
1. Terminal Handlers & USPS Problem Need to track containers, packages as they move through shipping center Why Wearable? Employees need to be able to move materials through facility as fast as possible Device Solution - Wearable scanner allows rapid data capture - Able to multitask: scan & move packages 17
2. Hitachi Business Microscope 18 Problem Two recently-merged business units were not communicating together Why Wearable? Always on, reliable, automatic data capture with multiple data points (frequency, duration, proximity); Can track F2F communications with other communication channels (email, IM, meetings) Device Solution - Wearable badge-like device - Able to create a detailed organization network diagram
2. Hitachi Business Microscope 19
3. Vuzix Smart Glasses 20 Problem When machinery breaks down, repairmen are not nearby & operators are not knowledgeable with how to fix the machinery Why Wearable? Allows an employee to talk to a remote expert while sending a live video feed and seeing detailed repair instructions, all hands free Device Solution Google Glass for the enterprise
3. Vuzix Smart Glasses (video) BMW’s Augmented Reality Glasses 21
4. The Container Store 22 Problem Finding SMEs for customers with specific questions Why Wearable? Know the location of the person, not the device; Always on; Keeps employees “Heads up and hands free” Device Solution - Employees can talk to the Theatro device to find a specific employee – immediately – and know if they’re busy or not
4. The Container Store 23 Heat Maps - Do you have enough help in high margin areas? - Are employees positioned at store entrances to welcome and answer questions - Comparing staffing plans to actual needs
EXAMPLES WITH PEBBLE It will make your wife happy 24
Anecdotes Don’t expect dramatic change/improvements Similar to my Retina experience Great for important notifications Be careful you don’t over do it Limited functionality w/o your phone nearby Don’t think of it as a smartwatch Haven’t used my phone ringer since I switched AND I no longer miss calls from my wife! (and she lets me wear it in public) 25
Pebble 2.0 Launched in Feb 2014 Additional APIs made available Improved stability!! Pebble App Store now available Improved developer guides & Example templates More iOS Notifications – good & bad Pebble Steel Still room for improvement Developer community size & breadth Emulators 26
Building Apps https://developer.getpebble.com/2/ Option 1 Install SDK on machine Apply for developer access Manually install developer iOS app Upgrade device firmware Develop in Terminal/XCode Option 2 https://cloudpebble.net/ide/ 27Hint: pick the 2nd one!
Example App http://www.jeffsteinke.com/2014/01/new-app-pebble-golf-app/ 29
APIs UI Layers & Windows Text layers Menu & Scroll layers Graphics Drawing Shapes Animations Action Bars Pebble Style Guide Button clicks Suggested usage Backlight Vibration Event Services Accelerometer Battery State Bluetooth connection Timer Data persistence 30
Considerations Privacy Battery Life Voice recognition capabilities Dependency on a secondary device Portability (e.g. Kreyos vs Pebble) Legality Woman ticketed for wearing glass while driving Glass holes Style 31
Lessons Learned Pebble development is inexpensive and easy. 32
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