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Waiter's Etiquette

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Information about Waiter's Etiquette

Published on March 20, 2009

Author: bhavna123

Source: slideshare.net

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E tiquette for W aiters..

1. Never run in a restaurant. 2. Always maintain a smiling face.

1. Never run in a restaurant.

2. Always maintain a smiling face.

3. Never point a finger to show a direction. 4. Don’t touch guest’s personal belonging without their consent.

3. Never point a finger to show a direction.

4. Don’t touch guest’s personal belonging without their consent.

5. While serving or taking with the guest, close contact should be avoided. 6. Give preference to the young and ladies.

5. While serving or taking with the guest, close contact should be avoided.

6. Give preference to the young and ladies.

7. Don’t fuss with hair and neck or pick at skin blemishes in the restaurant.

7. Don’t fuss with hair and neck or pick at skin blemishes in the restaurant.

8. Never chew something or munch in the restaurant. 9. No-Smoking in the restaurant please .

8. Never chew something or munch in the restaurant.

9. No-Smoking in the restaurant please .

10. Never count tips in the restaurant.

10. Never count tips in the restaurant.

11 . Don’t touch the food with hands. 12. Don’t whistle/ murmur in the restaurant.

11 . Don’t touch the food with hands.

12. Don’t whistle/ murmur in the restaurant.

13 . Don’t shout in the restaurant. 14 . Don’t make unnecessary gestures with hands while talking to the guests

13 . Don’t shout in the restaurant.

14 . Don’t make unnecessary gestures with hands while talking to the guests

15. Stand erect. Don’t lean on the walls, counters or side stations.

15. Stand erect. Don’t lean on the walls, counters or side stations.

16 . Don’t enter the guest area when not in uniform. 17. Don’t fiddle with keys, pens or lighters in the restaurant.

16 . Don’t enter the guest area when not in uniform.

17. Don’t fiddle with keys, pens or lighters in the restaurant.

18. Don’t speak poorly about others to the guest; even if it is a competitor .

18. Don’t speak poorly about others to the guest; even if it is a competitor .

18 . Don’t solicit tips. 19. Don’t get familiar with the guest.

18 . Don’t solicit tips.

19. Don’t get familiar with the guest.

20 . Don’t huddle in groups . 21. Never show impatience.

20 . Don’t huddle in groups .

21. Never show impatience.

22 . Don’t drag your feet while walking . 23. Always give the guest the right of way .

22 . Don’t drag your feet while walking .

23. Always give the guest the right of way .

24 . Don’t yawn. 25. Don’t use slang.

24 . Don’t yawn.

25. Don’t use slang.

26. Don’t bang the equipment. 27. Don’t hold lengthy conversations in the restaurant.

26. Don’t bang the equipment.

27. Don’t hold lengthy conversations in the restaurant.

28 . Don’t make excuses if the guest is unhappy about anything. Always apologize.

28 . Don’t make excuses if the guest is unhappy about anything. Always apologize.

29 . Always be well groomed. 30 . Avoid using any facility meant for the guest.

29 . Always be well groomed.

30 . Avoid using any facility meant for the guest.

31. Don’t indulge in unauthorized eating or drinking. 32. Don’t argue with the guest.

31. Don’t indulge in unauthorized eating or drinking.

32. Don’t argue with the guest.

33. Report lost and found immediately. 34. Don’t use guest elevator.

33. Report lost and found immediately.

34. Don’t use guest elevator.

35. Don’t eavesdrop. 36. Don’t interrupt the guest if he speaking to someone .

35. Don’t eavesdrop.

36. Don’t interrupt the guest if he speaking to someone .

37. Don’t eavesdrop. 38. Don’t interrupt the guest if he speaking to someone .

37. Don’t eavesdrop.

38. Don’t interrupt the guest if he speaking to someone .

39. Be discreet and unobtrusive while serving. 40. Never give an impression of being hurried with work, to a guest .

39. Be discreet and unobtrusive while serving.

40. Never give an impression of being hurried with work, to a guest .

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