VoIP for business - January 2009

50 %
50 %
Information about VoIP for business - January 2009
Technology

Published on January 19, 2009

Author: petejenkins

Source: slideshare.net

Description

Slides from a talk on what VoIP is. The differences between VoIP for individuals and for businesses. What are the benefits. Some case studies. How to make it work, and some things to watch out for.

VoIP – What is it? Internet telephony for business. Pete Jenkins – January 2009

Agenda What is VoIP? For individuals For business Benefits of VoIP Case Studies Live demonstration What do you need to make it work? Hardware Software Connectivity Things to watch out for

What is VoIP?

For individuals

For business

Benefits of VoIP

Case Studies

Live demonstration

What do you need to make it work?

Hardware

Software

Connectivity

Things to watch out for

What is VoIP? VoIP is short for Voice over Internet Protocol. VoIP is used as a general term for methods of communicating by voice over the Internet or other computer networks. Other terms used for VoIP: * IP telephony * Internet telephony * Voice over broadband * Broadband telephony * Broadband phone

VoIP is short for Voice over Internet Protocol.

VoIP is used as a general term for methods of communicating by voice over the Internet or other computer networks.

Other terms used for VoIP: * IP telephony * Internet telephony * Voice over broadband * Broadband telephony * Broadband phone

VoIP for individuals Skype Google Talk Windows Live Messenger Vonage Truphone fring

Skype

Google Talk

Windows Live Messenger

Vonage

Truphone

fring

VoIP for business What are the different needs for business compared to individuals? One contact number Multi-user Multi-site Scalable Sound quality Call reliability

What are the different needs for business compared to individuals?

One contact number

Multi-user

Multi-site

Scalable

Sound quality

Call reliability

Traditional business phone systems Multiple copper lines ISDN PBX, IP PBX Additional cabling for phones as well as PCs

Multiple copper lines

ISDN

PBX, IP PBX

Additional cabling for phones as well as PCs

Traditional business phone systems with VoIP added Utilise existing PBX box or add a new IP PBX Add SIP Trunk(s) to the PBX Least cost routing over the internet

Utilise existing PBX box or add a new IP PBX

Add SIP Trunk(s) to the PBX

Least cost routing over the internet

Hosted VoIP for business Virtual PBX box Desktop or PC phones connect direct to virtual PBX No additional PBX needed for additional sites

Virtual PBX box

Desktop or PC phones connect direct to virtual PBX

No additional PBX needed for additional sites

Business hosted VoIP providers BT Gradwell Voiptalk

BT

Gradwell

Voiptalk

Benefits of VoIP Starts with low call costs Free calls between users Very low cost international calls

Starts with low call costs

Free calls between users

Very low cost international calls

Additional benefits of VoIP Highly flexible system Location independent Improved company image Cheap to set up & low monthly cost No need for expensive PBX box & support contract No need for expensive ISDN lines from BT A hosted/virtual PBX includes these features: * hunt groups * voicemail * welcome messages * voice menus * hold music * conference calls * call transfers * call redirects * out of hours messages.

Highly flexible system

Location independent

Improved company image

Cheap to set up & low monthly cost

No need for expensive PBX box & support contract

No need for expensive ISDN lines from BT

A hosted/virtual PBX includes these features:

* hunt groups * voicemail * welcome messages * voice menus * hold music * conference calls * call transfers * call redirects * out of hours messages.

Case Study: C Level Routing calls abroad London number Routes to UK office Routes to French laptop Routes to UK mobile number internationally

Routing calls abroad

London number

Routes to UK office

Routes to French laptop

Routes to UK mobile number internationally

Case Study: Upstream Connections Receiving calls from abroad International numbers Routes to UK call centre Fax to email numbers Freephone numbers

Receiving calls from abroad

International numbers

Routes to UK call centre

Fax to email numbers

Freephone numbers

Case Study: ExElement Brighton based call centre One member of staff in Cornwall International & UK phone numbers Fax to email

Brighton based call centre

One member of staff in Cornwall

International & UK phone numbers

Fax to email

Case Studies: Kixis Design + Driveway Creative Kixis Design: Ported from BT & got rid of a BT line Driveway Creative: New phone number without a new line from BT

Kixis Design: Ported from BT & got rid of a BT line

Driveway Creative: New phone number without a new line from BT

Demonstration Call from softphone over WiFi network Incoming call & screen popping

Call from softphone over WiFi network

Incoming call & screen popping

What do you need to make VoIP work? Something to listen through Something to speak through An internet connection An account with a VoIP service provider

Something to listen through

Something to speak through

An internet connection

An account with a VoIP service provider

Hardware VoIP Adapter IP Desktop Phone IP DECT Phone WiFi Phone USB Handset USB Headset Bluetooth Headset Microphone & speakers

VoIP Adapter

IP Desktop Phone

IP DECT Phone

WiFi Phone

USB Handset

USB Headset

Bluetooth Headset

Microphone & speakers

Softphones Ninja SJphone eyeBeam X-Lite Bria

Ninja

SJphone

eyeBeam

X-Lite

Bria

Connectivity VoIP needs decent upload speed as well as download speed Audio Codecs are available that take less bandwidth More users on one connection then the more the connection speed matters Unbundled ISPs

VoIP needs decent upload speed as well as download speed

Audio Codecs are available that take less bandwidth

More users on one connection then the more the connection speed matters

Unbundled ISPs

Things to watch out for Best not to use a laptop’s built in speakers and microphone VoIP over 3G not yet good enough quality An echo on the call means you’ve got your microphone volume turned up too high

Best not to use a laptop’s built in speakers and microphone

VoIP over 3G not yet good enough quality

An echo on the call means you’ve got your microphone volume turned up too high

Any questions? I am Peter Jenkins, Managing Director of e-Advantage Solutions Ltd. Specialists in hosted VoIP for business. www.voipadvantage.co.uk

I am Peter Jenkins, Managing Director of e-Advantage Solutions Ltd.

Specialists in hosted VoIP for business.

www.voipadvantage.co.uk

Add a comment

Related presentations

Presentación que realice en el Evento Nacional de Gobierno Abierto, realizado los ...

In this presentation we will describe our experience developing with a highly dyna...

Presentation to the LITA Forum 7th November 2014 Albuquerque, NM

Un recorrido por los cambios que nos generará el wearabletech en el futuro

Um paralelo entre as novidades & mercado em Wearable Computing e Tecnologias Assis...

Microsoft finally joins the smartwatch and fitness tracker game by introducing the...

Related pages

January, 2009 - VoIP Monitor - VoIP Providers, News and ...

Looking for the latest in VoIP? We've got the scoop on VoIP providers, services, products, news and business reports.
Read more

VoIP Review – Page 3

January 2009; Categories. VoIP Adapters; VoIP And Wifi; ... in order to use VoIP right in the comforts of your own home or in your business in ...
Read more

VoIP for the Small Business

Business VoIP services 3 ...
Read more

What is Skype for Business? - VoIP Insider

VoIP Insider. VoIP Supply; Corporate/Jobs; Provisioning; Support; ... Small Business VoIP. First Look. Open Source VoIP. Asterisk. IP PBX Appliance. In The ...
Read more

Voip Sip News: January 2009

... January 30, 2009. ... This VoIP Nugget has been developed by Marco Liechti of Patton and is the first of three part series about using VoIP gateways ...
Read more

Nextiva Information | Nextiva Blog - Business VoIP ...

Posted on January 9, ... 2009 – #1 Business VoIP Provider (VoIPReview.org) ... If you'd like to learn more about Nextiva and it's satisfied customers, ...
Read more

Verizon Announces Pricing for the VoIP Hub - January 31, 2009

Verizon Announces Pricing for the VoIP Hub. January 31, ... headlines in the VoIP ... thought it could probably get more business than its ...
Read more

Vonage - Wikipedia, the free encyclopedia

... Moments in Business for 2006. In 2009, Vonage ... to January 2004, and change several business ... Vonage offered 911 service on a VoIP ...
Read more