VIA Skype for Business Case Study - Redbridge

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Information about VIA Skype for Business Case Study - Redbridge

Published on December 6, 2016

Author: ChristopherGillott

Source: slideshare.net

1. VIA - Voice Education Solution Case Study Customer: Redbridge College Website: www.redbridge-college.ac.uk Customer Size: 300 Country or Region: United Kingdom Industry: Education Partner: VIA Website: www.joinvia.com Customer Profile Redbridge College offers a wide-range of courses to 3,000 students across two campuses in Chadwell Heath and Ilford Town Centre. Its mission is “to inspire, develop and provide the opportunity for all Redbridge College students and staff to succeed”. MSFT Software and Services  Microsoft Office − Hosted Skype for Business (VIA)  Office 365 − SharePoint − Exchange Executive Summary Redbridge College replaced its existing traditional telephone systems with a cloud-based communications platform from VIA to enable its workforce to communicate more efficiently, whilst avoiding the substantial up-front cost of upgrading its legacy phone system. Challenge Redbridge College wanted to replace the Avaya and Alcatel telephone systems being used by more than 300 staff across campuses in Chadwell Heath and Ilford, plus its offices in Kent and Hertfordshire. The existing systems had reached capacity and were lacking in support, and the college was facing an extensive investment to upgrade to a new ISDN solution that would fit its growing requirements. Solution In a bid to modernise its communications system whilst reducing costs, Redbridge College instead opted to implement VIA Voice. The solution operates over the Internet and replaces the need to have a traditional phone network. It allows employees to talk, instant messaging, email, video chat or take part in conferences across a variety of devices, such as landlines, smartphones, PCs, and tablets. This helps the workforce to stay continuously connected and reachable even when they are on the road or working from home. The new platform also allows staff to hold online sessions with students, who do not need the Skype for Business tool to partake, instead using a web client. The solution has enabled Redbridge College’s support teams to streamline their operations and provide instantaneous support to staff that are in need of assistance, regardless of location. This has led to a reduction in response times across the organisation, as well as substantial cost savings. In addition, training courses for new staff can now be delivered remotely. VIA Voice also includes additional bespoke functionality that is being used to drive further efficiencies across the organisation. This includes VIA’s advanced call routing solution which effectively directs incoming phone calls to the correct departments. This functionality has also modernised the way students can report any absences. Costas Calcanis, Director, Redbridge College, said: “Redbridge College is reaping the benefits of switching to a cloud- based communications solution. We now boast a highly innovative system that is easy to use and helping to reduce costs on a day- to-day basis. Staff are able to communicate with one another more effectively, whilst we have also seen a reduction in unnecessary email traffic and mobile phone usage.”

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