VIA Skype for Business Case Study - Home Start Lincolnshire

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Information about VIA Skype for Business Case Study - Home Start Lincolnshire

Published on December 6, 2016

Author: ChristopherGillott


1. VIA - Voice Flexible Working Case Study Customer: Home-Start Lincolnshire Website: Customer Size: 35 Country or Region: United Kingdom Industry: Chairty Partner: VIA Website: Customer Profile Home-Start Lincolnshire is a local charity offering support, friendship and practical help to families with at least one child aged eight and under. The organisation provides a unique service; recruiting and training volunteers with parenting experience to work with families in their own homes, building supportive relationships and responding directly to the family's individual needs. MSFT Software and Services  Microsoft Office − Hosted Skype for Business (VIA)  Office 365 − Applications − Exchange Executive Summary Home-Start Lincolnshire modernised its various telephone and conferencing communication systems to provide more flexibility for its employees and volunteers whilst reducing costs. The organisation deployed VIA Voice so staff can stay better connected when working from their various office locations, at home, or when out on home visits with the local families they support. Challenge Driven by a business need to reduce costs, Home-Start Lincolnshire decided to cut its portfolio of offices down from nine to four. As a result, the charity wanted to ensure that staff could work remotely, but remain easily connected to each other and have seamless telephone system capabilities regardless of location. In addition, Home-Start Lincolnshire also wanted to reduce the time and costs of having to operate and manage many different fixed telephone systems. Solution As part of an IT Transformation project, which included migrating to Microsoft Office 365, the charity chose to replace all separate legacy telephone (PBX) systems with VIA Voice, the cloud-based Skype for Business UC solution which seamlessly integrates with Office 365. The VIA Voice solution operates securely over the Internet with all communications encrypted end-to- end, therefore protecting sensitive information. It allows employees to freely talk, Instant Message (IM), audio/video chat and email across a variety of devices, such as PCs, laptops, tablets and smartphones. As a part of the agreement with VIA, Home-Start Lincolnshire staff can make calls to UK landline telephone numbers free of charge, helping to reduce annual operating expenses and provide certainty when budgeting. VIA Voice’s conferencing facility enables staff to setup and host audio and video conference calls with both internal staff and external third parties for free. The charity also has access to the VIA Portal, which enables customers to simply setup and manage unlimited inbound telephone call flow routes which includes time-of- day routing, Auto Attendant, touch- tone Interactive Voice Response (IVR) messages, department ring groups and group voicemail. These capabilities ensure inbound telephone calls to the charity are directed and handled in the most efficient and effective way. Testimonial Tracey Ruddock, Chief Executive at Home-Start Lincolnshire, said: “Replacing our separate conventional telephony and audio conferencing systems with VIA Voice has helped us to boost workforce collaboration and productivity, which is extremely important when providing services to those in need. The new platform gives our employees more freedom and flexibility, whilst also helping us to make significant cost savings.”

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