VIA Skype for Business Case Study - ABI

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Information about VIA Skype for Business Case Study - ABI

Published on December 6, 2016

Author: ChristopherGillott


1. VIA - Voice Office Move Case Study Customer: Association of British Insurers Website: Customer Size: 130 Country or Region: United Kingdom Industry: Insurance Partner: VIA Website: Customer Profile The Association of British Insurers (ABI) provides consumers with general information on insurance and savings products and services. As a forward-thinking organisation, the ABI works with government, regulators and policymakers, both in the UK and internationally, to ensure the insurance industry meets the highest standards. MSFT Software and Services  Microsoft Office − Hosted Skype for Business (VIA)  Office 365 − SharePoint − Dynamics − Exchange Executive Summary The Association of British Insurers installed an innovative cloud-based communications platform from VIA to aid the seamless transition to its new headquarters in London. Challenge The ABI recently decided to relocate its headquarters from Gresham Street, where it used a traditional PBX telephony network, to One America Square. Ahead of the move the organisation took the decision to replace its outdated communications system with a cloud-based solution that could seamlessly integrate with both its CRM platform Microsoft Dynamics and Office 365. Solution Following a successful pilot, the ABI chose to deploy VIA Voice whilst still based at its previous headquarters in Gresham Street. As the communications platform operates over the Internet, the solution could then be accessed immediately upon arrival at One America Square, ensuring a seamless switchover. By choosing VIA Voice, the ABI has been able to benefit from a joined-up approach across its communications, office and CRM platforms, whilst the industry body was able to proceed with its office move with confidence that important communications would be not affected. VIA Voice completely replaces the need to have a traditional phone network. The solution - which incorporates Skype for Business - allows employees to talk, instant message, email, video chat or partake in conferences across a variety of devices, such as landlines, smartphones, PCs, and tablets. This helped the ABI team, who were equipped with Jabra Evolve 65 headsets, to stay continuously connected and contactable even when they are on the road or working from home. By deploying VIA Voice, the ABI also benefited from increased functionality across its meeting spaces, which range from a five-person huddle area to a 100-seat conference room. As a part of the revamp of the organisation’s communications platform, VIA also deployed its advanced call routing solution, which includes a professional voiceover and effectively directs incoming phone calls to the correct departments. VIA also provided the ABI with a direct and exclusive network connection from its data centres to the organisation’s new office. By using VIAConnect, the ABI shares and sends calls and data whilst ensuring unrivalled levels of security and resiliency. Testimonial Lawrence Withy, CRM Project & IT Services Manager, said: “Not only has VIA Voice increased workforce connectivity and productivity, but the innovative solution also guaranteed our office move was painless and problem-free. By tailoring its platform to our exact requirements, VIA continues to provide exceptional value for money.”

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