Published on November 25, 2013
VERBAL COMMUNICATION By: Saugata Palit
VERBAL COMMUNICATION We may often think that, having good communication skills is all about the ability to speak well….. Or All about “SPEAKING.” But Verbal Communication has another very important part…… “LISTENING”. Speaking + Listening is Verbal Communication
“SPEAKING” Speaking consists of two parts… 1) What to speak? and 2) How to speak?
WHAT TO SPEAK Content development: *The first step is Brainstorming . *The next step is to choose a Presentation Format/ Storage System. *The Final step is the Presentation itself.
BRAINSTORMING Individual Brainstorming is the process of you getting your ideas out on paper. The idea is to put down all of / most of your ideas on paper. This has two advantages. 1)It encourages the unrestricted flow of thoughts. 2)It facilitates the strategic or comparative evaluation of your ideas .ie. Once on paper, you have the opportunity of ranking your ideas in terms of importance.You may now pit your ideas against one another and choose the best ones.
“Do we forget due to nervousness or Do we get nervous due to forgetting?” Eg. “What if you had to recite the alphabet in front of an audience?”… “would you get nervous?” … “Obviously Not!” One of the main causes of Nervousness is “Forgetting”, or rather, “The Fear of Forgetting”
SO, TO PREVENT FORGETTING, WE NEED … A Good Storage System or A Good Retrieval System
SOME STORAGE SYSTEMS Storage System 1 : Introduction, Body, Conclusion format… Storage System 2 : What, How , Proof and Conclusion Storage System 3 : Time Sequence (The Past, The Present and The Future) Storage System 4: Positive , Negative and personal touch.
HOW TO SPEAK GUIDELINES Speed -Number of words per minute. Clarity - If audible & free of distortion. Pronunciation - Utterance of speech. Familiarity - Acquaintance with words used. Punctuation - Use of various kinds of pauses. Fluency - Able to express easily. Expression - Transforming of ideas into words. Content - Meaning or substance of speech.
Be carefull , there are BEARS around.. BEER!! Where?? I wana have one! “LISTENING” “We have two ears and one mouth so that we can listen twice as much as we speak.” - Epictetus , Greece
KINDS OF LISTENING Broadly listening may be classified into two categories: Sympathetic Listening and Empathetic Listening.
SYMPATHETIC LISTENING In sympathetic listening we care about the other person and show this concern in the way we pay close attention and express our sorrow for their ills and happiness at their joys. In other words there is “sharing” of feelings. E.g : On your way back from office, you slip and fall and hurt your back. When you reach home your family members “Feel” for you.They “share” your hurt feelings and maybe even shed a tear in sympathy.
EMPATHETIC LISTENING When we listen empathetically, we go beyond sympathy to seek a truer understanding of how others are feeling. This requires excellent discrimination and close attention to the nuances of emotional signals. When we are being truly empathetic, we actually acknowledge what they are feeling. In order to get others to expose these deep parts of themselves to us, we also need to demonstrate our empathy in our demeanor towards them, listening sensitively and in a way that encourages self-disclosure. E.g :On your way back from office, you slip and fall and hurt your back. You visit your doctor.Your doctor does not share your feelings.He does not reject or trifle your feelings, but on the contrary, he acknowledges your feelings totally and treats you for your injuries
TYPES OF VERBAL COMMUNICATION Verbal Communication Oral Communication Written Communication
ORAL COMMUNICATION Oral communication implies communication through mouth. It includes individuals conversing with each other, be it direct conversation or telephonic conversation. Speeches, presentations, discussions are all forms of oral communication.
MERITS & DEMERITS ADVANTAGES DISADVANTAGES Immediate Feedback Time Saving Economical Personal Touch Secrecy Group Communication Poor Retention No Records Time Consuming Misunderstanding Unsuitable for Lengthy messages Lack of Responsibility
FORMS OF ORAL COMMUNICATION Face to face communication Interviews Telephone conversations Grapevine Negotiations Meetings Lecture / speech Presentation Conferences / seminars / workshops
WRITTEN COMMUNICATION A medium for communication that entails the written word. Letters, emails, and manuals are forms of written communication. Need for written of communication, the old style of communication did not have public relationship, advertising, technology and many aspects of modern day communication.
MERITS & DEMERITS ADVANTAGES DISADVANTAGES Wide Access Accuracy Lengthy Messages Permanent Record Legal Evidence Fixed Responsibility Convenience Time Consuming Costly Lack of Secrecy Rigidity Impersonal Delayed Feedback
FORMS OF WRITTEN COMMUNICATION Email (Electronic mail) Website Memorandums Letters Reports (both business and academic reports) Notices Minutes Circulars Manuals Handbooks
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