UX from 30,000ft - COMP33512 - Lectures 3 & 4 - Week 2 - 2013/2014 Edition #comp33512

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Information about UX from 30,000ft - COMP33512 - Lectures 3 & 4 - Week 2 - 2013/2014...
Technology

Published on February 4, 2014

Author: simon-harper

Source: slideshare.net

Description

User experiences occur in many contexts and over many domains. This variety sometimes makes it difficult to ‘pigeon hole’ UX as one specific thing - as we have discussed - UX is the broad term used to describe the experience of humans with computers both at the interface and system level.

UX Discussion UX Modern UX People Input Wrapping Up The User Experience from 30,000ft #comp33512 Week 02 – Lectures 03/04 Simon Harper University of Manchester Semester 2 – 2013/14 last update: February 4, 2014 The User Experience from 30,000ft 1 / 30

UX Discussion UX Modern UX People Input Wrapping Up Preamble Pop-Quiz 1. What is the significance Tom’s Diner in your everyday life? 2. Why is Tom’s Diner significant for the User Experience? 3. What properties of Tom’s Diner makes it so significant? 4. Why does the significance of Tom’s Diner represent ‘Good’ science? Figure: ‘Tom’s Dinner’ The User Experience from 30,000ft UX Discussion 2 / 30

UX Discussion UX Modern UX People Input Wrapping Up Discussion Point # 1 ‘Understanding, Scoping and Defining User Experience: A Survey Approach’ (10 Marks) – this work will enable you to understand the scope and the inconsistencies still present within the UX domain. It will enable you to understand that the definition of UX is not yet fixed and is someway based on the interpretation of the practitioner. Effie Lai-Chong Law, Virpi Roto, Marc Hassenzahl, Arnold P.O.S. Vermeeren, and Joke Kort., Understanding, scoping and defining user experience: a survey approach., In Proceedings of the 27th international conference on Human factors in computing systems, CHI ’09, pages 719–728, New York, NY, USA, 2009. ACM., ISBN 978-1-60558-246-7., http://doi.acm.org/10.1145/1518701.1518813., URL http://doi.acm.org/10.1145/1518701.1518813. The User Experience from 30,000ft UX Discussion 3 / 30

UX Discussion UX Modern UX People Input Wrapping Up Emergence Human Computer Interaction; The User Experience from 30,000ft UX 4 / 30

UX Discussion UX Modern UX People Input Wrapping Up Emergence Human Computer Interaction; Disparate Fields Coalesce (Psychology, Sociology, Social Science, Computer Science); The User Experience from 30,000ft UX 4 / 30

UX Discussion UX Modern UX People Input Wrapping Up Emergence Human Computer Interaction; Disparate Fields Coalesce (Psychology, Sociology, Social Science, Computer Science); Creation, Application, Testing; The User Experience from 30,000ft UX 4 / 30

UX Discussion UX Modern UX People Input Wrapping Up Emergence Human Computer Interaction; Disparate Fields Coalesce (Psychology, Sociology, Social Science, Computer Science); Creation, Application, Testing; UX - Practical HCI (with Benefits). The User Experience from 30,000ft UX 4 / 30

UX Discussion UX Modern UX People Input Wrapping Up Importance Users are NOT Silent; The User Experience from 30,000ft UX 5 / 30

UX Discussion UX Modern UX People Input Wrapping Up Importance Users are NOT Silent; System conforms to User, not vice-versa; The User Experience from 30,000ft UX 5 / 30

UX Discussion UX Modern UX People Input Wrapping Up Importance Users are NOT Silent; System conforms to User, not vice-versa; Systems are less concerned with generalisability; The User Experience from 30,000ft UX 5 / 30

UX Discussion UX Modern UX People Input Wrapping Up Importance Users are NOT Silent; System conforms to User, not vice-versa; Systems are less concerned with generalisability; Systems are less concerned with measurable, tangibles; The User Experience from 30,000ft UX 5 / 30

UX Discussion UX Modern UX People Input Wrapping Up Importance Users are NOT Silent; System conforms to User, not vice-versa; Systems are less concerned with generalisability; Systems are less concerned with measurable, tangibles; More holistic. The User Experience from 30,000ft UX 5 / 30

UX Discussion UX Modern UX People Input Wrapping Up Modern UX More than just tangible factors; The User Experience from 30,000ft Modern UX 6 / 30

UX Discussion UX Modern UX People Input Wrapping Up Modern UX More than just tangible factors; More than just functionality; The User Experience from 30,000ft Modern UX 6 / 30

UX Discussion UX Modern UX People Input Wrapping Up Modern UX More than just tangible factors; More than just functionality; Moments of Engagement; The User Experience from 30,000ft Modern UX 6 / 30

UX Discussion UX Modern UX People Input Wrapping Up Modern UX More than just tangible factors; More than just functionality; Moments of Engagement; Touch-points; The User Experience from 30,000ft Modern UX 6 / 30

UX Discussion UX Modern UX People Input Wrapping Up Modern UX More than just tangible factors; More than just functionality; Moments of Engagement; Touch-points; Unification of the Scientific and the ‘Romantic’; The User Experience from 30,000ft Modern UX 6 / 30

UX Discussion UX Modern UX People Input Wrapping Up Modern UX More than just tangible factors; More than just functionality; Moments of Engagement; Touch-points; Unification of the Scientific and the ‘Romantic’; Objectivity Blended into Subjectivity; The User Experience from 30,000ft Modern UX 6 / 30

UX Discussion UX Modern UX People Input Wrapping Up Modern UX More than just tangible factors; More than just functionality; Moments of Engagement; Touch-points; Unification of the Scientific and the ‘Romantic’; Objectivity Blended into Subjectivity; Measurable and intangible. The User Experience from 30,000ft Modern UX 6 / 30

UX Discussion UX Modern UX People Input Wrapping Up Differences Table: ‘Differences’ The User Experience from 30,000ft Modern UX 7 / 30

UX Discussion UX Modern UX People Input Wrapping Up UX Landscape – Statements Table: ‘Statements’ The User Experience from 30,000ft Modern UX 8 / 30

UX Discussion UX Modern UX People Input Wrapping Up UX Landscape – Comments Table: ‘Comments’ The User Experience from 30,000ft Modern UX 9 / 30

UX Discussion UX Modern UX People Input Wrapping Up UX Landscape – Definitions Table: ‘Definitions’ The User Experience from 30,000ft Modern UX 10 / 30

UX Discussion UX Modern UX People Input Wrapping Up UX Landscape – Definitions Table: ‘Definition Agreement’ Figure: ‘Definition’ The User Experience from 30,000ft Modern UX 11 / 30

UX Discussion UX Modern UX People Input Wrapping Up UX Landscape – Timespans Table: ‘Timespans’ The User Experience from 30,000ft Modern UX 12 / 30

UX Discussion UX Modern UX People Input Wrapping Up My View 1. Collects people, methods, tools, and techniques from the wider human factors domain and combines them for practical application; 2. UX is Practice and Application NOT a Primary Research Domain; 3. UX is a Secondary Field of study which may show Emergence; 4. Umbrella term for a Multitude of Specialisms; 5. UX is Observable; further 6. UX describes a software artefact in and holistic way, NOT a ‘layer’ in the route to development. The User Experience from 30,000ft Modern UX 13 / 30

UX Discussion UX Modern UX People Input Wrapping Up My View So, my definition (and this may evolve) would be: “User Experience is an umbrella term used to describe all the factors that contribute to the quality of experience a person has when interacting with a specific software artefact, or system. It focuses on the practice of user centred: design, creation, and testing, whereby the outcomes can be qualitatively tested evaluated using small numbers of users.” The User Experience from 30,000ft Modern UX 14 / 30

UX Discussion UX Modern UX People Input Wrapping Up Let’s Have a Break! Back in 10 Minutes! Come see me now if you have Questions Regarding this Lecture! The User Experience from 30,000ft Modern UX 15 / 30

UX Discussion UX Modern UX People Input Wrapping Up People Jef Raskin “Humans are variously skilled and part of assuring the accessibility of technology consists of seeing that an individual’s skills match up well with the requirements for operating the technology. There are two components to this; training the human to accommodate the needs of the technology and designing the technology to meet the needs of the human. The better we do the latter, the less we need of the former.” The User Experience from 30,000ft People 16 / 30

UX Discussion UX Modern UX People Input Wrapping Up Perception – Vision M. F. Bear, B. W. Connors, and M. A. Paradiso. Neuroscience: exploring the brain. Lippincott Williams & Wilkins, Philadelphia, PA, 3rd ed edition, 2007. The User Experience from 30,000ft People 17 / 30

UX Discussion UX Modern UX People Input Wrapping Up Perception – Hearing M. F. Bear, B. W. Connors, and M. A. Paradiso. Neuroscience: exploring the brain. Lippincott Williams & Wilkins, Philadelphia, PA, 3rd ed edition, 2007. The User Experience from 30,000ft People 18 / 30

UX Discussion UX Modern UX People Input Wrapping Up Perception – Touch M. F. Bear, B. W. Connors, and M. A. Paradiso. Neuroscience: exploring the brain. Lippincott Williams & Wilkins, Philadelphia, PA, 3rd ed edition, 2007. The User Experience from 30,000ft People 19 / 30

UX Discussion UX Modern UX People Input Wrapping Up Perception – Smell (Chemical) M. F. Bear, B. W. Connors, and M. A. Paradiso. Neuroscience: exploring the brain. Lippincott Williams & Wilkins, Philadelphia, PA, 3rd ed edition, 2007. The User Experience from 30,000ft People 20 / 30

UX Discussion UX Modern UX People Input Wrapping Up Cognition – Attention M. F. Bear, B. W. Connors, and M. A. Paradiso. Neuroscience: exploring the brain. Lippincott Williams & Wilkins, Philadelphia, PA, 3rd ed edition, 2007. The User Experience from 30,000ft People 21 / 30

UX Discussion UX Modern UX People Input Wrapping Up Cognition – Memory M. F. Bear, B. W. Connors, and M. A. Paradiso. Neuroscience: exploring the brain. Lippincott Williams & Wilkins, Philadelphia, PA, 3rd ed edition, 2007. The User Experience from 30,000ft People 22 / 30

UX Discussion UX Modern UX People Input Wrapping Up Cognition – Exploration The User Experience from 30,000ft People 23 / 30

UX Discussion UX Modern UX People Input Wrapping Up Communication – Explicit / Overt Figure: ‘Communication’ The User Experience from 30,000ft People 24 / 30

UX Discussion UX Modern UX People Input Wrapping Up Communication – Implicit / Covert Figure: ‘iOS’ The User Experience from 30,000ft People 25 / 30

UX Discussion UX Modern UX People Input Wrapping Up Input – General Keyboard: The primary input device which enables control of everything via scan codes; Cursive: Pen based naturalistic input; Pointing: Mice and trackballs etc.; Force F/B: Physical feedback; Speech: Speech to text recognition and control; Touch: Touch screens, pads, and tablets - including touch gestures – iPad; Gesture: 3D gesture recognition - Xbox. The User Experience from 30,000ft Input 26 / 30

UX Discussion UX Modern UX People Input Wrapping Up Input – Specialist HOM: Different ways to point; Blink: Different ways to click; Gaze/Eye: Different ways to point; Haptic: Different kinds of feedback; Immersive: VR; Suck/Blow: Pressure switches - boolean input; The User Experience from 30,000ft Input 27 / 30

UX Discussion UX Modern UX People Input Wrapping Up UX Pop Quiz for next week... 1. What is the key focus of HCI? 2. What is the purpose of the UX specialist? 3. What is User Experience and how is it applied? 4. If there are no 100% correct answers in UX, how do we decide what is right and what is wrong? 5. What are the five key properties of UX? 6. Pick one input modality and describe it. 7. What are the four main sensory channels, and briefly explain them? The User Experience from 30,000ft Wrapping Up 28 / 30

UX Discussion UX Modern UX People Input Wrapping Up To Do for next week... 1. UX Pop Quiz (last slide) Discuss Next Week; and 2. Read your notes up to the start of ‘Hatracks...’. The User Experience from 30,000ft Wrapping Up 29 / 30

UX Discussion UX Modern UX People Input Wrapping Up Any Questions? Simon Harper 2.44 Kilburn Building 0161 275 0599 (OR x50599) simon.harper@manchester.ac.uk Office Hours: Friday 14:00–18:00 Figure: ‘YES, it’s me!’ The User Experience from 30,000ft Wrapping Up 30 / 30

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