Utilities and The Customer Connection

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Information about Utilities and The Customer Connection
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Published on April 15, 2014

Author: SAPAsiaPacific

Source: slideshare.net

Description

The Economist Intelligence Unit conducted in August 2013 a global survey of 50 executives in utilities industries. The report explores how the revolution in consumer mobile communications is changing how utilities serve customers, encouraging them to become more responsive and engaged and to pursue strategies that make customers allies in more efficient and sustainable operations.

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