Use of Digital Volunteer Groups

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Information about Use of Digital Volunteer Groups

Published on October 16, 2011

Author: gislio



Slides for a talk I gave at EMEC - the conference of the International Association of Emergency Managers (IAEM) European Conference. It focuses on the use of digital volunteers by emergency management organizations

Using Digital Volunteers Gisli Olafsson Emergency Response Director NetHope


Why use volunteers?


Digital Volunteers

1 Trillion Hours

Digital Volunteer

@redcrosspilot The @redcross digital volunteers are on 4-hour shifts Role: to monitor questions about resources track trends keep track of important search terms related to disaster At the end of each shift, volunteers then provide valuable disaster operations reporting to improve situational awareness and best affect decision-making for American Red Cross operations and public information strategy.

@redcross pilot Preferred Capabilities: You have a personal Twitter account and you’re not afraid to talk with Red Cross stakeholders You’re adept at searching on Twitter You’re familiar with Red Cross relief efforts (or you’re willing to study CrossNet to become that way) Duties: Monitor Twitter for keywords like Redcross, “Red Cross”, #hurricane, #irene At the end of each 4-hour shift you’ll provide a short summary of the trends you’re seeing in conversations. Using your personal twitter account, you are asked to respond to any questions you feel comfortable with (the resources on CrossNet for Hurricane Irene are great for finding answers).

Mass Collaboration “Teamwork divides the task and multiplies the success” Author Unknown

Information Management

Fostering Digital Volunteers



Facilitated Knowledge Management Collaborative Workgroups Social Networks

Integrity “Integrity is doing the right thing, even if nobody is watching.” Jim Stovall

"It's easy to come up with new ideas; the hard part is letting go of what worked for you two years ago, but will soon be out of date.” Roger von Oech

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