Usability Services by Faktor Zehn AG

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Information about Usability Services by Faktor Zehn AG
Technology

Published on March 20, 2014

Author: GunnarTacke

Source: slideshare.net

Description

Enterprise Usability Services by Faktor Zehn AG

Introduction to what Usability is about and how Faktor Zehn can help you with it.

| © Faktor Zehn AG – A ConVista Company © Faktor Zehn AG 2013 David Höffer, Gunnar Tacke Budapest, 31st May 2013 Three strategies to open a bottle - Usability Services by Faktor Zehn

| © Faktor Zehn AG – A ConVista Company03.06.13 2 We make things easier Gunnar TackeDavid Höffer

| © Faktor Zehn AG – A ConVista Company03.06.13 Power Point Master Faktor Zehn 2012 3 What is usability? „Usability is a quality attribute that assesses how easy user interfaces are to use” Jakob Nielsen, Usability Pioneer „Make things as simple as possible, but not simpler”. Albert Einstein

| © Faktor Zehn AG – A ConVista Company03.06.13 Power Point Master Faktor Zehn 2012 4 What is usability? ISO 9241 part 11: „…Usability deals with the extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use”.

| © Faktor Zehn AG – A ConVista Company03.06.13 Power Point Master Faktor Zehn 2012 5 What is usability? ISO 9241 part 11: „…Usability deals with the extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency and satisfaction in a specified context of use”.

| © Faktor Zehn AG – A ConVista Company Examples of Bad Usability 03.06.13 Power Point Master Faktor Zehn 2012 6 Bad design

| © Faktor Zehn AG – A ConVista Company03.06.13 7 Usability?

| © Faktor Zehn AG – A ConVista Company03.06.13 Power Point Master Faktor Zehn 2012 8 Usability?

| © Faktor Zehn AG – A ConVista Company03.06.13 Power Point Master Faktor Zehn 2012 9 Usability?

| © Faktor Zehn AG – A ConVista Company03.06.13 Power Point Master Faktor Zehn 2012 10 Usability?

| © Faktor Zehn AG – A ConVista Company03.06.13 Power Point Master Faktor Zehn 2012 11 Usability?

| © Faktor Zehn AG – A ConVista Company03.06.13 Power Point Master Faktor Zehn 2012 12 •  clients ask for it •  usability is getting more important for product and software developement •  we want to provide full services from a single source We don‘t offer usability services! Current Situation at Convista & Faktor Zehn

| © Faktor Zehn AG – A ConVista Company Yes, we can! 03.06.13 Power Point Master Faktor Zehn 2012 13 Can we provide and sell usability services?

| © Faktor Zehn AG – A ConVista Company Agenda 03.06.13 Faktor Zehn 2012 14 Why are our clients interested in usability? Why should we offer usability services? How do we provide usability services?

| © Faktor Zehn AG – A ConVista Company User Satisfaction 03.06.13 Power Point Master Faktor Zehn 2012 15 §  user satisfaction à client satisfaction §  comfortable usage §  attractive work conditions §  improve job identity Why are our clients interested in usability?

| © Faktor Zehn AG – A ConVista Company Cost Reduction 03.06.13 Power Point Master Faktor Zehn 2012 16 §  Increased efficiency of processes §  Less training required §  Less support enquiries §  Reduced developement costs Why are our clients interested in usability?

| © Faktor Zehn AG – A ConVista Company Bugfixing costs depending on project progress 03.06.13 Power Point Master Faktor Zehn 2012 17 Reduced Developement Costs §  Usabilty engineering starts with requirement analysis §  The later an issue is found, the more it costs to fix it §  Usability engineering helps finding issues early and reduces fixing costs 9.000 € 4.800 € 1.200 € 400 € 100 € Production Test Implementation Design Analysis time costs per bug Source: SQS, empirical evalution of 5.000 projects

| © Faktor Zehn AG – A ConVista Company Reduction of Risks 03.06.13 Power Point Master Faktor Zehn 2012 18 §  Know the „real“ requirements Why are our clients interested in usability?

| © Faktor Zehn AG – A ConVista Company Know the real requirements – Context analysis for Faktor IOS 2.0 03.06.13 Power Point Master Faktor Zehn 2012 19

| © Faktor Zehn AG – A ConVista Company03.06.13 Faktor Zehn 2012 20 Fragen Antworten Anforderungen aus Anwendersicht Abgeleiteten Nutzungsanforderungen Know the real requirements – Deriving User Requirements for Faktor IOS 2.0

| © Faktor Zehn AG – A ConVista Company03.06.13 Faktor Zehn 2012 21 Know the real requirements – List of User Requirements for Faktor IOS 2.0

| © Faktor Zehn AG – A ConVista Company Reduction of Risks 03.06.13 Power Point Master Faktor Zehn 2012 22 §  Know the „real“ requirements §  Identify and avoid design mistakes early §  Avoid Usage Mistakes Why are our clients interested in usability?

| © Faktor Zehn AG – A ConVista Company Avoiding design mistakes early Prototyping for Faktor IOS 2.0 03.06.13 Faktor Zehn 2012 23

| © Faktor Zehn AG – A ConVista Company Avoiding design mistakes early Prototyping for ERPAM Mobile Police 03.06.13 Faktor Zehn 2012 24

| © Faktor Zehn AG – A ConVista Company03.06.13 Power Point Master Faktor Zehn 2012 25 Avoiding design mistakes early Usability Test

| © Faktor Zehn AG – A ConVista Company Reduction of Risks 03.06.13 Power Point Master Faktor Zehn 2012 26 §  Know the „real“ requirements §  Identify and avoid design mistakes early §  Avoid usage mistakes §  Data loss §  Wrong business decisions §  Wrong Input data Why are our clients interested in usability?

| © Faktor Zehn AG – A ConVista Company Usability is a competitive advantage 03.06.13 Power Point Master Faktor Zehn 2012 27 §  Can be a USP to our clients §  Increased demand for usable products Why are our clients interested in usability? „We would like to become a bit like Apple. We will develop software that our users like to use.“ Jim Snabe, Co-CEO and spokesman of SAP AG

| © Faktor Zehn AG – A ConVista Company Agenda 03.06.13 Faktor Zehn 2012 28 Why are our clients interested in usability? Why should we offer usability services? How do we provide usability services?

| © Faktor Zehn AG – A ConVista Company •  Complete Services from a single source •  Expertise in insurance business •  Technical expertise •  Usability Knowledge available •  Certified Employees •  Sucessful usage in projects •  Positive feedback from our clients 03.06.13 Power Point Master Faktor Zehn 2012 29 Why should we offer usability services?

| © Faktor Zehn AG – A ConVista Company Agenda 03.06.13 Faktor Zehn 2012 30 Why are our clients interested in usability? Why should we offer usability services? How do we provide usability services?

| © Faktor Zehn AG – A ConVista Company Usability affects a whole project 03.06.13 Power Point Master Faktor Zehn 2012 31 How do we provide usability services? Usability Quality Test Requirements Developement … Design

| © Faktor Zehn AG – A ConVista Company Project offerings 03.06.13 Power Point Master Faktor Zehn 2012 32 How do we provide usability services? 1. Context analysis 2. Specify User Requirements 3. UI Conception 4. Validation

| © Faktor Zehn AG – A ConVista Company Project offerings 03.06.13 Power Point Master Faktor Zehn 2012 33 How do we provide usability services? 1. Context analysis 2. Specify User Requirements 3. UI Conception 4. Validation Context Analysis •  Start a project •  Identifiy Critical functionality •  What‘s important and what‘s not

| © Faktor Zehn AG – A ConVista Company Project offerings 03.06.13 Power Point Master Faktor Zehn 2012 34 How do we provide usability services? 1. Context analysis 2. Specify User Requirements 3. UI Conception 4. Validation UI Conception •  Designing work- and screenflows •  Prototyping

| © Faktor Zehn AG – A ConVista Company Project offerings 03.06.13 Power Point Master Faktor Zehn 2012 35 How do we provide usability services? 1. Context analysis 2. Specify User Requirements 3. UI Conception 4. Validation Review / Tests •  Verify UI Concepts •  Identify critical usage situations •  Suggestions for reengineering

| © Faktor Zehn AG – A ConVista Company Coaching & Training 03.06.13 Power Point Master Faktor Zehn 2012 36 •  Onsite coaching of our client‘s employees •  Training and support (Internal & External) •  Optimize developement processes How do we provide usability services? ✔

| © Faktor Zehn AG – A ConVista Company Next steps 03.06.13 Power Point Master Faktor Zehn 2012 37 •  Deliver sales documentation •  Involve and certify more employees •  Make it public: website, articles & media How do we provide usability services? ✔

| © Faktor Zehn AG – A ConVista Company03.06.13 Power Point Master Faktor Zehn 2012 38 Questions?

| © Faktor Zehn AG – A ConVista CompanyGermany   Switzerland   UK   South Africa   Austria   Spain   USA   Hungary   Russia   Serbia   Italy Faktor Zehn AG Neumarkter Straße 71 81673 München Tel.: +49 89 520311-0 E-Mail: Info@faktorzehn.de www.faktorzehn.de

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