Published on May 2, 2014
Using Kaseya Traverse to Deploy Advanced Infrastructure and Applications Monitoring Services to Your Customers Kaseya Connect 2014
Intros • Mike Verner - COO • James Ilderton – Principal Engineer
Monitoring Landscape & Consolidation
Why Traverse? Evaluation Criteria Tool on par or better than that of separate vendor sets Cost structure that could be absorbed into current sales model Root cause/correlation engine that occurred instead of depending on engineering labor to do it Matches future direction of UTG Passes muster of current mid-market client IT staffs Solution: An enterprise level monitoring platform already moving to your VSA
Case Study Intro National Healthcare Provider HQ, Datacenter, Cloud & 132 remote sites Kaseya VSA, Orion, Whatsup Gold, Spotlight on SQL, Dameware deployed SLA Contract…they use UTG to report metrics to their Board of Directors UTG Managed client’s Orion instance…limited integration
Case Study - Transition • Traverse deployed • Kaseya Professional Services for SLA reporting • Now all in Kaseya & Traverse
Case Study - Outcomes • Client uses Traverse Dashboard in their helpdesk • Network Configuration Management • Be careful the added insight you are providing! • App correlation • Client leveraging large & small dashboards • Advanced Monitoring allowed us to increase our value to the client as well as increase our monthly services fee at the same time simplify our management
Customized Dashboards by Role
History & Trending to avoid SLA breaches Generate reports on demand or automatic schedule and email PDF or web based Trend reports – calculates days to reach threshold Custom reports for complete flexibility by client by need “MyReports” – add any graph or table to your report template
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