United Technology Group Case Study: Using Kaseya Traverse to Deploy Advanced Infrastructure and Applications Monitoring Services to Your Customers

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Information about United Technology Group Case Study: Using Kaseya Traverse to Deploy...
Technology

Published on May 2, 2014

Author: KaseyaCorp

Source: slideshare.net

Description

Many MSPs try to offer advanced monitoring and Service Level Agreements to their clients but are challenged to succeed because they use various discrete tools to manage their services. Kaseya Traverse is one of the first single screen platforms to provide comprehensive service level management. If you are looking to move into supporting mid to enterprise organizations, you absolutely require it. To be credible to larger organizations, and to manage your own costs and resources, MSPs need the use of sophisticated and powerful tools that overcome the challenges of IT complexity. UTG leverages Kaseya’s IT service level monitoring and management platform, Traverse, as the core of its advanced infrastructure and monitoring services. It enables the company to win larger customers and to profitably deliver services. Kaseya Traverse provides a unique and proven enterprise solution that we use to clearly demonstrate UTG’s mastery and our ability to deliver on promised service levels.

Using Kaseya Traverse to Deploy Advanced Infrastructure and Applications Monitoring Services to Your Customers Kaseya Connect 2014

Intros • Mike Verner - COO • James Ilderton – Principal Engineer

Monitoring Landscape & Consolidation

Why Traverse? Evaluation Criteria  Tool on par or better than that of separate vendor sets  Cost structure that could be absorbed into current sales model  Root cause/correlation engine that occurred instead of depending on engineering labor to do it  Matches future direction of UTG  Passes muster of current mid-market client IT staffs Solution: An enterprise level monitoring platform already moving to your VSA

Case Study Intro National Healthcare Provider HQ, Datacenter, Cloud & 132 remote sites Kaseya VSA, Orion, Whatsup Gold, Spotlight on SQL, Dameware deployed SLA Contract…they use UTG to report metrics to their Board of Directors UTG Managed client’s Orion instance…limited integration

Case Study - Transition • Traverse deployed • Kaseya Professional Services for SLA reporting • Now all in Kaseya & Traverse

Case Study - Outcomes • Client uses Traverse Dashboard in their helpdesk • Network Configuration Management • Be careful the added insight you are providing! • App correlation • Client leveraging large & small dashboards • Advanced Monitoring allowed us to increase our value to the client as well as increase our monthly services fee at the same time simplify our management

Customized Dashboards by Role

Netflow Integration

History & Trending to avoid SLA breaches  Generate reports on demand or automatic schedule and email  PDF or web based  Trend reports – calculates days to reach threshold  Custom reports for complete flexibility by client by need  “MyReports” – add any graph or table to your report template

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