Unit 1 Functional areas of business and BPR

50 %
50 %
Information about Unit 1 Functional areas of business and BPR

Published on March 7, 2014

Author: sreebaridula

Source: authorstream.com

Business Process Reengineering: Business Process Reengineering Relationship with the Functional Areas BPR: BPR Process Redesign Process Engineering Need for Information Integration: Need for Information Integration Business processes across functional areas and organizational boundaries. Distribution Logistics, Services Purchasing Finance R & D Production Sales Distribution Vendors, Suppliers Organization Customers Product development Order fulfillment Planning, resourcing, and control Customer service HUMAN RESOURCE MANAGEMENT: HUMAN RESOURCE MANAGEMENT CUSTOMER SERVICE: CUSTOMER SERVICE PowerPoint Presentation: FINANCIAL MANAGEMENT PowerPoint Presentation: SUPPLY CHAIN MANAGEMENT Examples of BPR: Examples of BPR Think from the Customer Back : Think from the Customer Back The Customer Management Organization Functions/Processes Activities/Tasks Define Outcomes Redesign Outputs Determine Activities Define Job Responsibilities Develop Organization Structure BPR Examples : BPR Examples Mutual Benefit Life: New Life Insurance Policy Application Taco Bell: Company-wide BPR New Life Insurance Policy Application Process at Mutual Benefits Life Before Reengineering*: 30 steps, 5 departments, 19 persons Issuance application processing cycle time: 24 hours minimum; average 22 days only 17 minutes in actually processing the application Department A Step 1 Department A Step 2 Department E Step 19 . . . . Issuance Application Issuance Policy New Life Insurance Policy Application Process at Mutual Benefits Life Before Reengineering* *Source: Adapted from Rethinking the Corporate Workplace: Case Manager at Mutual Benefit Life , Harvard Business School case 9-492-015, 1991. Mutual Benefits Life Before Reengineering* The New Life Insurance Policy Application Process Handled by Case Managers: The New Life Insurance Policy Application Process Handled by Case Managers Case Manager Underwriter Physician Mainframe LAN Server PC Workstation application processing cycle time: 4 hours minimum; 2-5 days average Application handling capacity double Cut 100 field office positions Taco Bell*: Taco Bell* “ We were going backwards - fast ... If something was simple, we made it complex. If it was hard, we figured out a way to make it impossible.” - Taco Bell CEO, John E. Martin Customer buy for $1 are worth about 25 cents. 75 cents goes into marketing, advertising, and overhead. Reengineering from the customer’s point of view. “Are customer willing to pay for these ‘ value-added’ activities?” *Source: Adapted from Hammer and Champy, 1993 Taco Bell: Taco Bell Corporate Vision: “We want to be number one in share of stomach.” Slashed kitchen: Kitchens : Seating capacity 70% : 30% ð 30% : 70% Eliminate district managers. Restaurant managers are given profit-and-loss responsibility. Moving cooking of meat and bean outside. Boost peak serving capacity at average restaurant from $400 an hour to $1,500 a hour. $500 millions regional company in 1982 to $3 billion national company in 1992. Reengineering Example: Reengineering Example Which line is shorter and faster? Cash Lane No more than 10 items Reengineered Process: Reengineered Process Key Concept: One queue for multiple service points Multiple services workstation

Add a comment

Related presentations

Related pages

Functional Areas of ERP - scribd.com

Functional areas of ERPAn ERP system covers the following common functional areas. ... to business such as 1 ... BPR success include: 1 ...
Read more

Business Process Reengineering BPR - M&DC Egypt

Business Process Reengineering BPR . ... cross functional business processes, but are contained within a business unit. Example: 2.1: A bank ...
Read more

Business process reengineering - Wikipedia

Business process reengineering (BPR) ... that are carried out by several specialized functional areas within the ... 1996. pg. A.1; Business ...
Read more

Business Process Reengineering- Chapter 1 An Overview

BPR, Business Process Redesign, ... Business Process Reengineering (BPR) ... Business Process Reengineering 1.
Read more

Do business process reengineering projects payoff ...

Do business process reengineering projects ... communications barriers between functional areas ... Projects that likely affect a single business unit ...
Read more

Business process reengineering: A tutorial on the concept ...

... discussed about business process reengineering (BPR), ... Business process reengineering: A tutorial on ... opposed to departments or functional areas; 3.
Read more

Supply Chain Management Unit 1 Flashcards | Quizlet

Supply Chain Management Unit 1 ... Management (TQM), Business Process Reengineering (BPR). ... connecting all functional areas & operations of an ...
Read more