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Understand employee engagement

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Information about Understand employee engagement
Business & Mgmt

Published on March 14, 2014

Author: TomFox5

Source: slideshare.net

Description

Understanding Employee Engagement (and the difference between Engagement and Satisfaction). Behaviors necessary to create an Engagement Culture
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Understanding Employee Engagement And the relationship to Employee Satisfaction MyEureka Solutions Eureka Ideas for Growing Business and Personal Success

What is the Difference? Employee Satisfaction:  A self-focused measure of the fulfillment of one's wishes, expectations, or needs, or the pleasure derived from this. Employee Engagement  A property of the relationship between an organization and its employees. An "engaged employee" is one who is fully absorbed by and enthusiastic about their work and so takes positive action to further the organization's reputation and interests MyEureka Solutions Eureka Ideas for Growing Business and Personal Success

Properties of Engagement  Organizational Vision  Visible Leadership  Managers Who Care  Empowered Employees  Participatory Voices  Organizational Integrity  PPP – Personal and Professional Pride MyEureka Solutions Eureka Ideas for Growing Business and Personal Success

Organizational Vision  The company’s vision is clearly defined and written out and is organic to organizational goals  Each business unit has it’s own written vision that is connected to the company’s overall vision and goals  Each vision has a defined and mapped Strategy detailing the path to accomplish the goals MyEureka Solutions Eureka Ideas for Growing Business and Personal Success

Visible Leadership  Company Values are lived in its Leaders  Behaviors are clearly connected to cultural morality  Measurement Criteria in all areas is detailed  Communicate Constantly and Consistently  Performance results  Company information key to employees  Rewards and Recognition  Make everyone accountable  Be Positive, even when challenges arise hope and future accomplishment must be omnipresent MyEureka Solutions Eureka Ideas for Growing Business and Personal Success

Caring Managers  Have a strong Performance Management system that is clear, known and productive  Foster positive supportive relationships in peer to peer, manager-manager and manager-employee  Provide career advancement  Have one-on-one meetings that do not exclude  Demonstrate how passion for performance can co-exist with concern for staff humanity  Teamwork is led, delegation is purposeful MyEureka Solutions Eureka Ideas for Growing Business and Personal Success

Empowerment  Creating a training culture that cultivates employee strengths as vigorously as skill/performance gaps  Share responsibility for outcomes (whomever trains an employee shares responsibility for the new task performance)  Put people in positions to succeed  Be comfortable with risk of failure  Empowered does not mean isolated, have a peer as well as management support structure MyEureka Solutions Eureka Ideas for Growing Business and Personal Success

Employee Voice  Have feedback forums for both formal and informal communication  Solicit feedback if a group is not publicly forthcoming  Be thankful for all feedback without worrying about right or wrong or agreement  Act on good the suggestions then publicize the source and results  If staff having anything to say, good or bad, suggestive or observational, is minimal, there is a management problem MyEureka Solutions Eureka Ideas for Growing Business and Personal Success

Organizational Integrity  Words and deeds need to be 100% consistent  From top to bottom the sum total of personal integrity yields the organizational measure  There is a common understanding of the Company Culture  Compensations rewards are connected to the results of Performance Management  A sense of fairness is pervasive and default MyEureka Solutions Eureka Ideas for Growing Business and Personal Success

Pride Defined: a feeling or deep pleasure or satisfaction derived from one's own achievements, the achievements of those with whom one is closely associated, or from qualities or possessions that are widely admired.  Do, measure and support Engagement Behaviors  Share the accomplishments  Measure satisfaction  Test it (would you buy from/use us?) across the organization MyEureka Solutions Eureka Ideas for Growing Business and Personal Success

Conclusions  Satisfied employees may or may not be engaged but Engaged employees are usually highly satisfied  Engagement needs as specific a plan for an organization as a division’s vision or a person’s performance or career planning to take root  Once engagement is rooted results will begin to flower in ways that could not be predicted at the outset  Don’t be afraid to talk about Engagement openly and honestly as part of Communication MyEureka Solutions Eureka Ideas for Growing Business and Personal Success

Contacts  www.myeurekasolutions.com  info@myeurekasolutions.com  Tom Fox, President MyEureka Solutions Eureka Ideas for Growing Business and Personal Success

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