Published on March 20, 2014
Do we trust our hospitals ? By
Doctors and hospitals are supposed to be our life saviors. But what happens when we don’t have enough trust on hospitals, doctors and their medical services?
What is Patient Trust? It can be defined as the faith put in by the patients on their doctors and the hospitals that they will be treated fairly and uninhibitedly. It’s the patient’s way of putting confidence in the services provided to him.
The tree of Patient Trust Patient Trust Interpersonal (in physicians) Medical Expertise Customer Satisfaction Respecting patient’s time Social (hospitals and organization) Information found on mass media Feedback from other users
Today Source : Mouthshut.com & ET This leads to PATIENT TRUST DEFICIT
Lack of trust in the medical services provided to the patient. Having reservations about a particular hospital or treatment due to prior inhibitions. PATIENT TRUST DEFICIT
Lack of Transparency Lack of Communication Ignorant medics and physicians Lack of Patient Safety Low Quality of service 5 element which leads Trust Deficit
But, the good news is.. Now Hospitals are trying to reduce this Trust Deficit in their own way. Lets hear their words..
Max healthcare: A “family” test should be taken by doctors while prescribing something. “Just imagine that your action or decision impacts one of your dearest family members. If you feel uncomfortable... Do not do it ” Ajay Bakshi CEO Max Healthcare
Fortis Hospitals: Patients of this hospital are visited by a patient welfare officer who is defined as the “one-point contact for all information.” “ Patients are encouraged to contact the relevant guest relations officer for any problem they encounter during their stay ” Aditya Vij CEO Fortis Healthcare
Manipal Hospitals has a phone number and an email address that it displays in its establishments where patients or those accompanying them can complain. “Any complaints that can be verified through CCTV footage — cameras have been installed at various locations — are acted upon immediately ” Dr Sudarshan Ballal Medical Director Manipal Hospitals.
Surgerica provides cost and quality transparency through a health care management suite that delivers proven, measurable results for patients. By providing credible, relevant, and precise cost and quality information, Surgerica has helped hundreds of thousands of people, become smarter about how they find and utilize health care. Trusted & Appreciated by
Calcification Inhibitors in CKD and Dialysis Patients
The BBC News website examines why this is happening at a ... NHS bodies and natural wastage. But it is ... the trusts with the worst deficit ...
... an ever increasing flow of patients. Foundation trust hospitals ... up in deficit almost ... Guardian News and Media Limited or its affiliated ...
... storm” of increasing financial pressures batters our hospitals. ... Why is our hospitals Trust in deficit? ... it’s possible to run the hospital on ...
Imperial College Healthcare NHS Trust; ... Eye Hospital to raise around 40 per cent of its ... financial deficit and faced a ...
A staggering 44% of all 145 hospital trusts expect a deficit at the ... 64 of England’s trusts expect to end the year in debt. ... it is inoperable and ...
... New Labour and foundation hospitals; ... population served by a trust, to elect its ... scope for patients to choose their hospital, ...
Greater Manchester hospitals are running ... The reasons why hospitals can end up facing a deficit are complex and ... Hospital trusts are also tasked ...
“It’s been tough balancing ... lasting gases to anaesthetise patients for surgery in its 38 ... trust hospitals showed a deficit of £300m and were ...
The number of NHS hospitals breaching key cancer treatment targets has quadrupled in just one year a ... of hospitals in deficit ... It is vital that the ...