Troubleshooting Self-Help

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Information about Troubleshooting Self-Help
Technology

Published on January 6, 2009

Author: nikkimk

Source: slideshare.net

Description

Have you been IT co-dependent? Do you sit by the phone wondering when your IT support person will call you back? Do you want to take charge of your relationship with information technology? This session will tell give you practical advice and self-affirmations to show you that what it comes to getting your IT issues resolved: You are good enough. You are smart enough. And doggone it; people like you!

(Artwork was Photoshopped parodies of self-help books.)

“ Doctor Nikki” Massaro Kauffman Troubleshooting Self-Help

Troubleshooting Self-Help You’re good enough. You’re smart enough. Doggone it. People like you!

You’re good enough.

You’re smart enough.

Doggone it. People like you!

Troubleshooting Self-Help You’re good enough. You’re smart enough. Doggone it. People like you!

You’re good enough.

You’re smart enough.

Doggone it. People like you!

Troubleshooting Self-Help You’re good enough. You’re smart enough. Doggone it. People like you!

You’re good enough.

You’re smart enough.

Doggone it. People like you!

You’re Good Enough. (Search Strategies) Step 1: Get to know the terminology. Ribbon Quick Access Toolbar Browser Wizard

Step 1: Get to know the terminology.

Ribbon

Quick Access Toolbar

Browser

Wizard

You’re Good Enough. (Search Strategies) Step 2: Start with the Help files.

Step 2: Start with the Help files.

You’re Good Enough. (Search Strategies) Step 3: Search other sources. HelpDesk Community Hub Staff Training Site ITS Knowledge Base Google

Step 3: Search other sources.

HelpDesk Community Hub

Staff Training Site

ITS Knowledge Base

Google

Troubleshooting Self-Help You’re good enough. You’re smart enough. Doggone it. People like you!

You’re good enough.

You’re smart enough.

Doggone it. People like you!

You’re Smart Enough! (Troubleshooting) Step 4: Start over. quit application/close browser clear cache shut down

Step 4: Start over.

quit application/close browser

clear cache

shut down

You’re Smart Enough! (Troubleshooting) Step 5. Copy (or screen shot) the error text.

Step 5. Copy (or screen shot) the error text.

You’re Smart Enough! (Troubleshooting) Step 6: Identify the the following. date & time now date & time things were fine any changes since then

Step 6: Identify the the following.

date & time now

date & time things were fine

any changes since then

Troubleshooting Self-Help You’re good enough. You’re smart enough. Doggone it. People like you!

You’re good enough.

You’re smart enough.

Doggone it. People like you!

People Like You! (Requesting IT Help) Step 7: Use correct terminology. Oracle Calendar v. Oracle Browser Wizard

Step 7: Use correct terminology.

Oracle Calendar v. Oracle

Browser

Wizard

People Like You! (Requesting IT Help) Step 8: Describe how to duplicate the problem step-by-step.

Step 8: Describe how to duplicate the problem step-by-step.

People Like You! (Requesting IT Help) Step 9: Share any troubleshooting steps you’ve already taken.

Step 9: Share any troubleshooting steps you’ve already taken.

Troubleshooting Self-Help You’re good enough. You’re smart enough. Doggone it. People like you!

You’re good enough.

You’re smart enough.

Doggone it. People like you!

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