Transforming open data into meaning and action

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Published on March 14, 2014

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Transforming open data into meaning and action - Bryan Chapman - 2014 Questionmark Users Conference, San Antonio - Handouts

Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. 2014 Users Conference San Antonio | March 4th – 7th Transforming Open Data into Meaning and Action Bryan Chapman Chief Learning Strategist Bryan Chapman Chief Learning Strategist Chapman Alliance 801-568-7011 bryan@chapmanalliance.com www.chapmanalliance.com

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Slide 2 http://youtu.be/S4PYI6TzqYk Click link below to play: Sorry the video didn’t play well at the conference. Watch it now Classic Move Clip Steven Spielberg 1977

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Slide 3 “Transforming Open Data into Meaning and Action” (in case you forgot) What can we learn from this movie scene, related to today’s topic?

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Slide 4 What can we learn from this movie scene, related to today’s topic? • Aliens and humans speak different languages (like data sources that weren’t designed to talk to each other) • Several attempts to communicate – different pitches and variations (sometimes it takes many attempts to pull and use data in just the right way) • Two guys in the back trying to identify patterns (sometimes difficult to convert data into meaning) • Sophisticated setup in order to try communicating; light board, amplifiers, synthesizers, etc. (when pulling or pushing data, we often have to work with complex environments, security, communication protocols) • Guy says, “seems like they are trying to teach us a basic vocabulary.” (if we don’t know the structure of data or how it is mapped, understanding can be daunting. We need to understand the data.) • Guy says, “first day of school fellas.” (working with data and analytics can feel that way at times.”

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Slide 5 What are we saying to each other?

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Slide 6 Phil Dodds Answer: What are we saying to each other?

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Slide 7

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Slide 8 Phil Dodds headed up the IMA, working on audio and video standards that we use daily and take for granted. At this COMDEX, vendors were all showing “their” proprietary audio and video hardware, algorhythms, etc. Although multimedia was the buzz at the conference, those were dark days before “standards.” Everyone was arguing that they had the best compression and quality.

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.  Phil Dodds was the main guy chosen to speak with aliens in Close Encounters of the Third Kind  Phil was also the chief architect of SCORM  Therefore, we might infer that aliens speak SCORM  seriously…. Phil Dodds was instrumental in promoting standards that allow audio and video to play on multiple devices AND chief architect of SCORM  Standards champion  …most importantly, standards can help us (e.g. odata) Important takeaways Slide 9

10 Learning Content Management (LCMS) Off-the-shelf pre-built courses Integrated Talent Management (iTM) Informal On-demand, just- in-time, just enough Storefront (If Selling Learning) Outsource Custom Courseware Developers Learning Management System (LMS) Virtual Classroom Authoring & Development Tools Social Learning Learning and Performance Ecosystem Assessment Testing Certification Evaluation hottest trends…. • Mobile • Social • Informal • Analytics

11 Learning Content Management (LCMS) Off-the-shelf pre-built courses Integrated Talent Management (iTM) Informal On-demand, just- in-time, just enough Storefront (If Selling Learning) Outsource Custom Courseware Developers Learning Management System (LMS) Virtual Classroom Authoring & Development Tools Social Learning Learning and Performance Ecosystem Assessment Testing Certification Evaluation compliance/regulatory compliance/regulatory MyTeam dashboard talent profiles actuals organizational goals (cascading) Kirkpatrick, Level 4 credentials, qualifications certifications workforce planning observations SKA (gaps) external learning participation interaction standard testing tracking usage recommend Fat pipe (everything) compensation (payroll) hottest trends…. • Mobile • Social • Informal • Analytics monitor open seats

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Sr. management wants to see it now …and rightly so Slide 12 Source: dashboard example courtesy of

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Sr. management wants to see it now …and rightly so Slide 13 Source: dashboard example courtesy of

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.  Analytics is the discovery and communication of meaningful patterns in data. Especially valuable in areas rich with recorded information, analytics relies on the simultaneous application of statistics, computer programming and operations research to quantify performance. Analytics often favors data visualization to communicate insight. Definition: “Analytics” Slide 14

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.  Open Data Protocol (OData) is a data access protocol initially defined by Microsoft. Versions 1.0, 2.0, and 3.0 are released under the Microsoft Open Specification Promise. Version 4.0 is currently being standardized at OASIS. Definition: “OData” Slide 15  The protocol was designed to provide standard CRUD access to a data source via a website. It is similar to JDBC and ODBC although OData is not limited to SQL databases.

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.  Open Data Protocol (OData) is a data access protocol initially defined by Microsoft. Versions 1.0, 2.0, and 3.0 are released under the Microsoft Open Specification Promise. Version 4.0 is currently being standardized at OASIS. Definition: “OData” Slide 16  The protocol was designed to provide standard CRUD access to a data source via a website. It is similar to JDBC and ODBC although OData is not limited to SQL databases.

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Blog article entitled: Let's Talk OData, Shall We? And keep it simple please!  The simplest definition of OData would be that it is a standardized protocol built over existing HTTP and REST protocols supporting CRUD (Create, Read, Update, Delete) operations for creating and consuming data APIs. Definition: “OData” Slide 17

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Blog article entitled: Let's Talk OData, Shall We? And keep it simple please!  The simplest definition of OData would be that it is a standardized protocol built over existing HTTP and REST protocols supporting CRUD (Create, Read, Update, Delete) operations for creating and consuming data APIs. Definition: “OData” Slide 18

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.  Open Data Protocol (OData) is a communication method that lets you seamlessly access and use data across many types of data sources; including databases, files, and content  Open data can be exchanged in simple ways, such as using a URL or inserting a command line to create, read, update, and/or delete data items (sometime referred to as CRUD)  Originated by Microsoft, but now neutrally managed by OASIS; the same group that created the OpenDocument standard for Office applications and many other standards  Used by such groups as IBM, SAP, Microsoft, etc. to easily and quickly distribute data and content among applications  One expert said, “if you compare OData to RSS (Really Simple Syndication), OData could be called ‘Really Simple Data Sharing, using HTTP’”  Can be used by less-technical people without having to fully understand or work at the API level. Very powerful for technical developers as well. What “OData” means to me… (Bryan Chapman) Slide 19

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Slide 20 H T T P H T T P Conceptual Source (adapted): www.odata.org ATOM JASON Consumers (designated-data destinations) Clients (ready data at the point of usage) Servers (data types, structure, format) Producers (data collections, source material) HTTP Restful ATOM JASON GET (read) POST (create) PUT (update) DELETE (delete)

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Slide 21 H T T P H T T P Conceptual Source (adapted): www.odata.org ATOM JASON Consumers (designated-data destinations) Clients (ready data at the point of usage) Servers (data types, structure, format) Producers (data collections, source material) HTTP Restful ATOM JASON Azure SQL server .NET MySQL Java PHP Files Rails GET (read) POST (create) PUT (update) DELETE (delete)

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Slide 22 H T T P H T T P Conceptual Source (adapted): www.odata.org Consumers (designated-data destinations) Clients (ready data at the point of usage) Servers (data types, structure, format) Producers (data collections, source material) HTTP Restful Azure SQL server .NET MySQL Java PHP Files Rails .NET iOS JavaScript Java Ruby Android ATOM JASON GET (read) POST (create) PUT (update) DELETE (delete)

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Slide 23 H T T P H T T P Conceptual Source (adapted): www.odata.org ATOM JASON Consumers (designated-data destinations) Clients (ready data at the point of usage) Servers (data types, structure, format) Producers (data collections, source material) HTTP Restful ATOM JASON Azure SQL server .NET MySQL Java PHP Files Rails .NET iOS JavaScript Java Ruby Android Drupal Stack Overflow QuestionmarkDataMarket SharePoint 2010 (and beyond) City of Medicine Hat, Canada NetFlix GET (read) POST (create) PUT (update) DELETE (delete)

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Slide 24 H T T P H T T P Conceptual Source (adapted): www.odata.org ATOM JASON Consumers (designated-data destinations) Clients (ready data at the point of usage) Servers (data types, structure, format) Producers (data collections, source material) HTTP Restful ATOM JASON Azure SQL server .NET MySQL Java PHP Files Rails .NET iOS JavaScript Java Ruby Android Drupal Stack Overflow QuestionmarkDataMarket SharePoint 2010 (and beyond) City of Medicine Hat, Canada NetFlix Excel 2010 (and beyond) OData Explorer Dashboard Engines Tableau LINQPad SuccessFactors Talent Suite GET (read) POST (create) PUT (update) DELETE (delete)

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Slide 25 H T T P H T T P Conceptual Source (adapted): www.odata.org ATOM JASON Consumers (designated-data destinations) Clients (ready data at the point of usage) Servers (data types, structure, format) Producers (data collections, source material) HTTP Restful ATOM JASON Azure SQL server .NET MySQL Java PHP Files Rails .NET iOS JavaScript Java Ruby Android Drupal Stack Overflow QuestionmarkDataMarket SharePoint 2010 (and beyond) City of Medicine Hat, Canada NetFlix Excel 2010 (and beyond) OData Explorer Dashboard Engines Tableau LINQPad SuccessFactors Talent Suite GET (read) POST (create) PUT (update) DELETE (delete)

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Questionmark Results Warehouse Slide 26 H T T P H T T P Conceptual Source (adapted): www.odata.org ATOM JASON HTTP Restful ATOM JASON GET (read) POST (create) PUT (update) DELETE (delete) Key Metrics: • Sales • Customer Satisfaction (CSAT) • Productivity • Safety • …what else? Data Produced • Inventory of skills, knowledge and abilities • Certification • High-Stakes (official) • Low-Stakes (qualifications) • Skill Gaps • Kirkpatrick Level 3 – follow up • Survey/Opinions • Compliance/Regulatory Group Exercise

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Key metric dashboards Slide 27

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Key metric dashboards Slide 28

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Key metric dashboards Slide 29

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Key metric dashboards Slide 30

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Key metric dashboards Slide 31

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Slide 32 Source: dashboard example courtesy of

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Slide 33 Source: dashboard example courtesy of

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Slide 34 Source: dashboard example courtesy of

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.  Simplify (focus on key indicators that have the biggest impact)  Dynamic Measures  Meaningful Mashups (connecting the dots)  Motivational (possible gamification)  Actionable  Openly Discoverable (true open data) Analytics – Best Practices Slide 35

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Simplify - one metric to rule them all! Slide 36

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Simplify – behind the scenes Slide 37

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Simplify – behind the scenes Slide 38

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Simplify – behind the scenes Slide 39

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Simplify – behind the scenes Slide 40

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Simplify – behind the scenes Slide 41

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Simplify – behind the scenes Slide 42

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Simplify – compliance Slide 43 Source: dashboard example courtesy of

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Simplify – compliance Slide 44 Source: dashboard example courtesy of

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Simplify – compliance Slide 45 Source: dashboard example courtesy of

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Simplify – focus on the most important measures Slide 46 Source: dashboard example courtesy of

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Simplify – focus on the most important measures Slide 47 Source: dashboard example courtesy of

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Simplify – focus on the most important measures Slide 48 Source: dashboard example courtesy of

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Simplify – focus on the most important measures Slide 49 Source: dashboard example courtesy of

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Dynamic Measures – gap analysis Slide 50  40 Technical Categories 

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Dynamic Measures – know your experts Slide 51

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Dynamic Measures – link with “frequency” Slide 52 Gap Analysis Frequency vs. Experience

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Dynamic Measures – link with “frequency” Slide 53 Gap Analysis Frequency vs. Experience

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Meaningful Mashups – government open data Slide 54

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Meaningful Mashups – government open data Slide 55

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Meaningful Mashups – government open data Slide 56

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Meaningful Mashups – government open data Slide 57

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Meaningful Mashups – government open data Slide 58

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Meaningful Mashups – connect the dots Slide 59 Source: dashboard example courtesy of

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Meaningful Mashups – connect the dots Slide 60 Source: dashboard example courtesy of

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Meaningful Mashups – connect the dots Slide 61 Source: dashboard example courtesy of

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Meaningful Mashups – connecting learning and performance data – personal dashboard Slide 62 Source: dashboard example courtesy of

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Meaningful Mashups – connecting learning and performance data Slide 63 Source: dashboard example courtesy of

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Motivate – tests linked to ad hoc learning Slide 64 Home Depot Product Knowledge Points

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Motivate – SAP Slide 65

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Motivate – SAP Slide 66 “Our objective is to engage mobile developers in a collaborative yet competitive fashion by focusing on hands-on learning immediately relevant to their job responsibilities. We want to give people time to learn and fail, and try again as often as they need. We are focused on building worldwide networks for the continuous growth of developers.” Gordon Muehl, Senior Vice President of Product Security at SAP

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Motivate – gamification, competitive scoreboards Slide 67 Badges and competitive score boards

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Motivate – gamification, competitive scoreboards Slide 68 Badges and competitive score boards

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Motivate – Kahn Academy Badges Slide 69 Badges and competitive score boards

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Motivate – Kahn Academy Badges Slide 70

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Actionable – Kirkpatrick Level 4 Slide 71 US Air ForceMalfunction on Flightline Quick “Swap- tronics” Send part to Supply Depot Part Tested - often found to be “OK” Part sre- stocked

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Actionable – Kirkpatrick Level 4 Slide 72

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Actionable – Kirkpatrick Level 4 Slide 73

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Openly Discoverable – Government Open Data Slide 74

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Openly Discoverable – Government Open Data Slide 75

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Openly Discoverable – Government Open Data Slide 76

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Openly Discoverable – Government Open Data Slide 77

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Datamarkets – Window Azure Slide 78

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Datamarkets – Window Azure Slide 79

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Datamarkets – Window Azure Slide 80

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Datamarkets – Window Azure Slide 81

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Datamarkets – Window Azure Slide 82

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Datamarkets – Window Azure Slide 83

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Datamarkets – Window Azure Slide 84

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Datamarkets – Window Azure Slide 85

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.  Visualization to communicate insight  Use data to express a point of view  Share it with everyone (if you can) – transparency  Consider selling your data  Find out what other systems support OData (consumers, producers, key data sources)  Don’t let OData scare you off – be patient and persistent Some Tips Slide 86 copier story

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Data makes us look at the world in different ways Countries that do not use the metric system Slide 87

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Data makes us look at the world in different ways US Map of the Highest Paid Public Employees by State Slide 88 Source: The New York Times

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.  Visualization to communicate insight  Use data to express a point of view  Share it with everyone (if you can) – transparency  Consider selling your data  Find out what other systems support OData (consumers, producers, key data sources)  Don’t let OData scare you off – be patient and persistent Some Tips Slide 89 copier story

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.  Simplify (focus on key indicators that have the biggest impact)  Dynamic Measures  Meaningful Mashups (connecting the dots)  Motivational (possible gamification)  Actionable  Openly Discoverable (true open data) Analytics – Best Practices Slide 90

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.  You are a data market (whether you sell your content or not) – at minimum consider internal customers  Tell the “open data” story to others (use this deck, examples)  Learn more about OData, what’s possible using Questionmark. Learn about it, use it.  Understand the testing, assessment and evaluation data you represent and the value proposition of that data  Watch for key metric indicators and connect the dots Calls to Action Slide 91

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. Slide 92 What are we saying to each other? First day of school fellas.

Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. 2014 Users Conference San Antonio | March 4th – 7th Thank You! Bryan Chapman Chief Learning Strategist Bryan Chapman Chief Learning Strategist Chapman Alliance 801-568-7011 bryan@chapmanalliance.com www.chapmanalliance.com

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged. APPENDIX (Links and Resources)

2014 Users Conference  San Antonio Copyright © 1995-2014 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.  Overview of Odata - http://www.youtube.com/watch?v=dPlFNsLTPJU  QuestionMark description - https://www.questionmark.com/us/ondemand/Pages/whats- new-od-2013-04.aspx  Open Data Protocol by example - http://msdn.microsoft.com/en-us/library/ff478141.aspx  Provides lists of groups using Odata (see ecosystem tab) – www.odata.org Additional Links Slide 95

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