Track A-3: Drive Innovation & Reduce Costs with Managed Services

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Information about Track A-3: Drive Innovation & Reduce Costs with Managed Services

Published on July 12, 2016

Author: scoopnewsgroup

Source: slideshare.net

1. © 2015 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Adobe Cloud Solutions for Government

2. © 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Adobe: FedRAMP Authorized Cloud Service Provider (CSP) Adobe Experience Manager Managed Services Web Content Management: Create, manage and deliver digital experiences across websites, mobile sites and on-site screens that are global in reach, yet personally relevant and engaging. Adobe LiveCycle Managed Services Digital Forms and Content Security (DRM): Simplify the creation, processing and securing of electronic forms and documents. Adobe Connect Managed Services Collaboration and E-Learning: Adobe offers immersive online meeting experiences for collaboration, large-scale virtual conferences and virtual classrooms. 1 2 3

3. © 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. FedRAMP SOC2 ISO27001 HIPAA GLBA Adobe Experience Manager (SaaS) Create, manage and deliver digital experiences across websites, mobile sites and on-site screens that are global in reach, yet personally relevant and engaging. • Sites Web content management     • Assets Digital asset management     • Apps Mobile app development and management -     • Communities Online community experiences, forums, COIs, and learning -     Simplify the creation, processing and securing of electronic forms and documents. • Forms Document management to make forms, documents, and processes paperless     • DRM Digital rights management     Adobe Connect (SaaS) Online meetings experiences for collaboration, conferences and classrooms. • Adobe Connect Collaboration and eLearning     • FedRAMP – Federal Risk and Authorization Program • SCO2 – Service Organization Controls • ISO27001 – Family of standards to managed the security of assets • HIPAA – Health Insurance Portability and Accountability Act • GLBA – Gramm-Leach-Bliley Act Adobe Cloud Services for Government 1 2 3

4. © 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Customer Expectations Personalized Relevant Real-time Global Availability, Secure and Always On

5. © 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Adobe’s Evolution to Cloud Services Product Adobe increases its value to a customer Infrastructure: Dev Begins: Platform updated: Customer Focus: Adobe Focus: Months Months after Not often, if ever IT / Mission Product Weeks Weeks after Not often, if ever IT / Mission Cloud enabled product Days Days after Quarterly / as desired Less on IT / more on mission Service / customer mission

6. © 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Software as a Service Adobe’s Evolution to Cloud Services Product Adobe increases its value to a customer Infrastructure: Dev Begins: Platform updated: Customer Focus: Adobe Focus: Months Months after Not often, if ever IT / Mission Product Weeks Weeks after Not often, if ever IT / Mission Cloud enabled product Days Days after Quarterly / as desired Less on IT / more on mission Service / customer mission

7. © 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Adobe Cloud Solutions SaaS Cloud Infrastructure IaaSVPCCENTRALIZED AUTHORING AEM Author DISTRIBUTED DELIVERY AEM Publish 1 Web Server Dispatcher 1 Balancer Load AEM Author* AZ 1 AZ 2 AEM Publish 2 Web Server Dispatcher 2 • Increased Speed & Agility • Reduce Capital Expenses • Scalable / Elastic / Secure • Globally Available It’s all bits; These tiers become repeatable; “Intelligent” Automation is now possible; etc. Adobe Platform PaaS • Faster Innovation • Rapid Construction of Applications • Reduces Complexity • Engaging, Personalized, Relevant, Real-time, Always On, Cross Channel Experiences Application

8. © 2016 Amazon Web Services, Inc. or its Affiliates. All rights reserved. Wilfred Justin Senior Manager, ISV Alliances wilfredj@amazon.com AWS World Wide Public Sector Amazon Web Services Security and Compliance

9. “Based on our experience, I believe that we can be even more secure in the AWS cloud than in our own datacenters.” -Tom Soderstrom, CTO, NASA JPL Voice of the customer For more details, see Re:Invent 2013 presentations by NASA JPL cyber security engineer Matt Derenski (http://awsps.com/videos/SEC205E-640px.mp4)

10. “… We’ll also see organizations adopt cloud services for the improved security protections and compliance controls that they otherwise could not provide as efficiently or effectively themselves.” Security’s Cloud Revolution is Upon Us Forrester Research, Inc., August 2, 2013 Forrester Study

11. Security is No.1 Priority at AWS Comprehensive Security Capabilities to Support Virtually Any Workload People & Procedures Network Security Physical Security Platform Security

12. Cloud Security is a Shared Responsibility Cross-service Controls Service-specific Controls Compliance of the Cloud Compliance in the Cloud Cloud Service Provider Controls Optimized Network/OS/App Controls https://aws.amazon.com/compliance awscompliance@amazon.com • Customers and Partners implement their own Application and Service controls • Multiple customers with • FISMA ATOs • DIACAP ATOs • DoD P-ATO • SAS-70 Type II • SOC 1 and 2 • ISO 27001/ 2 Certification • Payment Card Industry (PCI) • Data Security Standard (DSS) • NIST Compliant Controls • DoD Compliant Controls • FedRAMP Compliant Controls • HIPAA and ITAR Compliant

13. Customers Refocus on Systems and Apps Security experts are a scarce resource! Refocus your security pros on a subset of the problem Facilities Physical security Compute infrastructure Storage infrastructure Network infrastructure Virtualization layer (EC2) Hardened service endpoints Rich IAM capabilities Network configuration Security groups OS firewalls Operating systems Application security Proper service configuration AuthN & acct management Authorization policies + = More secure and compliant systems than any single entity could achieve on its own. In this case, extremely secure and compliant Adobe Managed Services

14. © 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Adobe Cloud Solutions Application Adobe Platform Cloud Infrastructure Continuous Delivery Continuous Diagnostic Mitigation • Fuels Innovation • Rapid Response for Security • Rethink DevOps • Increases Value / Time • Increased Protection • More Transparency • Direct tie to Adobe Engineering: Drastically reduce latency with Issue Resolution SaaS PaaS IaaS

15. © 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Adobe Cloud Solutions: Three Keys to Success PaaS / SaaS • SLA [99.5% to 99.99%] • 24/7 Support • CDM • Continuous Delivery AEM2. Adobe Experience Manage r Develop Immersive, Digital Experiences Open Standards / OSGi Model Leader in Gartner MQ: WCM SaaS 3. Amazon Web Services Compute, Analytic and Storage Services Stability, Flexibility, Reliability Leader in Gartner MQ : IaaS . AWS 1. Customer Success Engineer Expert in AEM and Amazon Direct line to Adobe Engineering and Amazon CSE

16. © 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Customer Success Engineers (CSE) 24/7 Monitoring & Event Response Patching OS / AEM • Reporting Backup / Restore Performance, Load, Penetration Testi ng War Gaming Disaster Recovery Support Requirements Captured in a digital “Run Book” High-Touch Coaching Strong Partnership with Professional Services / Customer Go-Live Process Maintenance Customization & Upgrades

17. © 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Global Infrastructure & Service Centers Choice of operating AEM in one or more Regions each consisting of multiple Availability Zones  Single Tennant  Servers, Network, Mass Storage, Backup  Plus entire software stack  All QA’d / Known Good Starting Point Cloud Regions Availability Zones 50k-80k Servers Data Centers Managed Service Centers CSE CSE CSE CSE Command/NOC Command/ NOC #

18. © 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. Adobe Cloud Services for Government Adobe’s Advantage People, Process, and Technology • Provide more business value • More Resilient - Direct tie to Adobe Engineering and Support • Improved Compliance / Security Value Capability

19. 1 9

20. © 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. VF Production Architecture: 99.9% SLA (AEM Sites + Assets co-mingled) CENTRALIZED AUTHORING AEM Author DISTRIBUTED DELIVERY AEM Publish 1 Web Server Dispatcher 1 Balancer LoadAZ 1 AZ 2 AEM Publish 2 Web Server Dispatcher 2 m3.medium m3.medium m3.large m3.largem3.xlarge Production: 1 - 2 -2 Architecture (High Availability; Clustering across AZ1 and AZ2) 20 Users 40 Million Page Views / Month CDN (AWS Cloud Front) ELB✏ Increase instance by 2 vCPU

21. © 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. VF Staging Architecture: AEM Sites + Assets co-mingled / Similar to Production Staging: 1 - 2 -2 Architecture (High Availability; Clustering across AZ1 and AZ2) CENTRALIZED AUTHORING AEM Author DISTRIBUTED DELIVERY AEM Publish 1 Web Server Dispatcher 1 Balancer LoadAZ 1 AZ 2 AEM Publish 2 Web Server Dispatcher 2 m3.medium m3.medium m3.large m3.largem3.large Generic Instance Large Non Production: 3 Generic Instance Medium Non Production: 2

22. © 2016 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. VF Development Architecture: Non HA Development: 1 - 1 -1 Architecture (Non - High Availability) AUTHORING AEM Author DELIVERY AEM Publish 1 Web Server Dispatcher 1 m3.mediumm3.mediumm3.medium Generic Instance Medium Non Production: 3

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