Published on January 29, 2014
Call Recording A service from Touch Technology AS
touch Touch Technology AS • Market leader and many happy business customers – Reference customers by request • Partnership with fixed and mobile telecom operators • All solutions delivered as services • “Gaselle” award winner the last two years
touch Call Recording specialist • The service support European legislation • The service is developed by Touch and can be easily be adapted to your needs • Security approved by major Nordic banks
touch Support for all phone types • PBXs like Cisco and Aastra – Call Recording of internal and external calls • MS OCS and MS Lync – Call recording of internal, external and federated calls • Mobile phones – Mobile Call Recording app or/and a Netcentrix Call Recording solution
touch Secure storage and easy administration • Web portal – Role based user accounts – Search, retrieval, listen, download and administration • Powerful search engine • Flexible whitelist – No recording of private calls
touch Legal compliancy MiFID Compliant with EU initiatives like Markets in Financial Instruments Directive (MiFID) and the Market Abuse Directive Personal Data Protection The service support Personal Data Protection, which is important to prevent unauthorised use of stored data
touch Security • Site redundancy – Two identical secure data centre at two different physical locations • All files encrypted with unique and strong encryption keys
touch Service Level Agreement (SLA) Minimum 99,9 % up-time each month Fixed net operator Web portal Storage Mobile operator Company network Call Recorder Search engine Touch is responsible for the whole value chain
touch Why Touch? Secure storage Proven service delivery Flexible
touch Contact person Even.Hovde@touch.no CEO Mobile: +47 922 22 494
touch Some terms used in this service area • • • • • • Call Recording Call Logging Voice Recording Lync Call Recording Mobile Voice Recording Mobile Call Recording • Samtaleopptak • Opptak av telefonsamtaler • Lydopptak • Opptak av Lync samtaler • Mobilopptak
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