Total quality management & innovation-Pilot Study of Innovative Oil & Gas Companies

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Business & Mgmt

Published on March 10, 2014

Author: DarshitPaun1



Operations Management, Total Quality Management at Oil & Gas Companies in United Kingdom

Total Quality Management & Innovation Pilot Study of Innovative companies in Oil & Gas Industry Submitted To : Prof. Sudhir Yadav Submitted By: Group 7 Darshit Paun 20131010 Nikhil Sajwal 20131026 Nilesh Kumar 20131027 Pinang Panjwani 20131032 Preeti Pal 20131034

BACKGROUND STUDY • Since discovery of UK Continental Shelf the creation and growth of STBOR’s has been promoted. • The STBOR’s provide wide range of services and products in the O&G related sector. • The industry provides more than 300,000 jobs in 2000 plus companies. • This sector rose with need for innovation. • According to STBOR’s, there is constant need to respond and adapt to the rapidly changing environment and provide best quality services & products. • This paper explores the relationship between innovation and quality. • It also gives insights into the difficulties faced by STBOR’s owing to the innovation in industry.

METHODOLOGY • Data was collected from wide range of primary & secondary sources. • As many of the STBOR’s were headquartered in Aberdeen, the research team was located there.

Stage 1: Selecting a Sample Selection on basis of interviews with oil & gas industry personnel. 6 companies selected for the study. Stage 2: Knowing more about the companies Depth Interviews of CEOs A structured, open questionnaire was prepared. Issues like Company history, Innovation, Quality, Contracting environment, etc. covered Selected STBOR’s had less than 150 employees. STBOR’s-The most successful and innovative by the industry experts. Stage 3: Studying the Issues in Industry Stage 4: Contextualizing the Study To get better idea about the operating environment & understand the industry better Operators, Contractors & official bodies were also questioned. Various industry seminars and conferences were attended. Semi structured interviews were held with wide range of their representatives. Quality related issues such as involvement with suppliers and customers discussed. Quality standards, training & quality costs were questioned. Their responses were coded and analyzed to get clear idea of the key issues in the sector. Also reliable records were studied.

ANALYZING • The information was broadly grouped into 3 organization types: • Operating Companies • Contracting Companies • Suppliers o Providing basic items o Providing specialized products and services- They need to invest heavily to meet the rapidly changing technological needs. STBOR’s form a part of this group. • The STBOR’s mainly have to tackle problems of high investment, customer retention, material management, skill management.

EFFECTS OF CHANGES • Changes have affected at all levels in the industry. • Streamlining supply within UKCS followed concept of lean supply. • Operators redefining their core business led to outsourcing and increased business of contractors • Situation became complex for STBORS, particularly in maintaining communications.

MODEL FOR INNOVATION AND DEMAND TECHNOLOGIES New Regulations New Operating Contractors Cost Effectiveness INNOVATION CYCLE FOR STBOR’S Capacity to Innovate Field Development Investment in innovation New Technologies Perceived need to Innovate Optimize Existing Technologies New Technologies Incentive for risk taking Opportunity to Innovate

RESULTS OF THE STUDY • The perceived links between Innovation & Quality are not identified by the sample companies. • It is observed that the companies are trying to bring the concept of Total Quality in practice. For Quality Management • Organizations were asked directly about involvement in quality related issues and activities

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