Published on March 11, 2014
Top Outsourcing and Offshoring Trends in 2014
KMC Solutions is the leading outsourcing and offshoring corporate services provider in the Philippines. KMC Solutions provides staff leasing services for foreign and local companies which require dedicated staff and virtual teams. Table of Contents Vertical integration Mid-market sector Disaster recovery Lower cost consulting IT infrastructure Contact What should BPO service providers expect this 2014? With a global economy that remains in the process of recovery, outsourcing and offshoring is still enjoying growth, though this has slowed down compared to its performance in the last few years. In this post, KMC Solutions runs down some of the upcoming trends to watch for in the industry this year. Introduction
Vertical Integration Reducing costs and turnaround time. A path that takes you to the next level.
Vertical Integration ➔ Clients are searching for service providers that offer a complete package ➔ Goal of utilizing this strategy is reducing costs and turnaround a time
Mid-market Sector The Small-Medium-Enterprise (SME) sector is a growing and unsaturated market that deserves more attention.
Mid-market Sector ➔ The market of large multinational companies is becoming saturated ➔ Service providers should start focusing on SMEs ◆ Adapt new pricing structure ◆ Pricing process ◆ Building trust and good relationships with clients
Disaster Recovery and Business Continuity With the changes in the environment, one must assure of itself that it has contingencies for all scenarios.
Disaster Recovery and Business Continuity ➔ The rise of massive and devastating storms (i.e. Typhoon Haiyan) highlights increased risk in outsourcing hubs like the Philippines ➔ Emphasis on the need for comprehensive business and disaster recovery ➔ Invest in locations with talent and proven infrastructure
Lower cost consulting This goes hand-in-hand with the requirements of the mid-market BPO sector.
Lower Cost Consulting ➔ Responds to the requirements of the mid-market BPO sector ➔ Designed for SME clients ➔ For retaining relationships but with less intense financial commitments
Emphasis on IT Infrastructure Investing in the best technology puts you ahead of the competition in the tight IT-BPO industry.
Emphasis on IT Infrastructure ➔ Tighter competition between IT-BPO service providers ➔ IT infrastructure and capabilities can be deal breakers for a client ➔ Investing in new equipment can improve workflow and processes ➔ Allows the provider to assure its clients that it offers the best value which leads to long-term business relationships
Contact us now Philippines (+632) 403-5519|United States (+1) 650-618-9545 firstname.lastname@example.org|kmcsolutions.us
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