Top five tips for highly effective feedback

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Information about Top five tips for highly effective feedback
Business & Mgmt

Published on February 27, 2014

Author: tlcsolutions

Source: slideshare.net

Description

Based on our work with a multitude of leaders and managers around conducting better Performance Feedback Conversations, we have put together what we believe are the top five most important elements to get right when providing effective feedback.

Creating Sustainable Behavioural Change Top Five Tips for Highly Effective Feedback Conversations Making Those Hard Conversations Easy Total Leader and Coach Solutions Australia www.tlcsolutions.com.au | enquiries@tlcsolutions.com.au

Tip No. 1 The purpose of feedback is to calibrate your team members view of the performance i.e. facilitate the ability to self-assess And NOT To simply tell them how they are going Total Leader and Coach Solutions Australia Experts In Leadership Valuing Improvement | Generosity | Interdependence | Integrity www.tlcsolutions.com.au Copyright © Total Leader and Coach Solutions Australia 2014

Tip No. 2 The ultimate measure of success of highly effective feedback is an alignment between perceived competence and actual competence – Facilitate selfawareness And NO GAP Total Leader and Coach Solutions Australia Experts In Leadership Valuing Improvement | Generosity | Interdependence | Integrity www.tlcsolutions.com.au Copyright © Total Leader and Coach Solutions Australia 2014

Tip No. 3 Provide positive feedback in separate conversations from the negative feedback (on a regular basis) And DO NOT DO THE FEEDBACK SANDWICH i.e. Positive Negative Positive Total Leader and Coach Solutions Australia Experts In Leadership Valuing Improvement | Generosity | Interdependence | Integrity www.tlcsolutions.com.au Copyright © Total Leader and Coach Solutions Australia 2014

Tip No. 4 Always have a time gap between your stated intention to provide feedback and the actual conversation - even if it is just 15 mins And DO NOT Give feedback on the run Total Leader and Coach Solutions Australia Experts In Leadership Valuing Improvement | Generosity | Interdependence | Integrity www.tlcsolutions.com.au Copyright © Total Leader and Coach Solutions Australia 2014

Tip No. 5 Always finish a feedback conversation with: “so now that we have had this conversation, what will you do differently next time?” i.e. Acknowledge and Accept And DO NOT Finish with “Do you agree?” – to which the standard response will be “Yes” (but in their heads “No”) Total Leader and Coach Solutions Australia Experts In Leadership Valuing Improvement | Generosity | Interdependence | Integrity www.tlcsolutions.com.au Copyright © Total Leader and Coach Solutions Australia 2014

The TLC Feedback Framework Total Leader and Coach Solutions Australia Experts In Leadership Valuing Improvement | Generosity | Interdependence | Integrity www.tlcsolutions.com.au Copyright © Total Leader and Coach Solutions Australia 2014

If you or your leaders would like to improve the effectiveness of their feedback conversations, then contact TLC Solutions for a conversation. Greg Bayne – Director Alistair Box – Director Heather McGregor-Bayne – Director enquiries@tlcsolutions.com.au www.tlcsolutions.com.au Total Leader and Coach Solutions Australia Experts In Leadership Valuing Improvement | Generosity | Interdependence | Integrity www.tlcsolutions.com.au Copyright © Total Leader and Coach Solutions Australia 2014

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