Published on December 8, 2008
Jane Hart Clark Quinn Harold Jarche Jay Cross
Work Learning Work Learning
The World Today
Density of connections Cycle time Unpredictability Collaboration Pace Leveling Interdependence Intangibles Volatility Work as improv Services Collective intelligence Flow
Phase Change Industrial culture to network culture End of Age of Stuff Beginning the Age of Connections Cogito ergo sum Perception is reality Material world Therefore, many realities out there WYSIWYG, one reality Everything is connected “It is I.” “We are all in this together.” More than demise of industrial era Everything is relative Newton just a summary Everything ﬂows Focus on the visible It’s all connected World is mechanical, predictable World is complex, outcomes uncertain Pre-atomic, pre-quantum All is a work-in-progress Belief in fundamentals, absolutes Time as a artiﬁcial overlay, i.e. a tennis racket Some stuff is “ﬁnished” Ditto ownership (since things are a ﬁgment) “We are nodes” “We are connectors” Learning to do stuff Learning to be (take new vantage point) Programs Platforms Informal Learning 2.0 book project
The Corporate Dilemma
n = 235
Business context Network effects Worldview Core/context Dense interconnections Emergence Object orientation Accelerating cycle time Illusion of control Bottom-up Interdependence Holistic Customer voice Volatility Perpetual beta Unpredictable Long tail Everything flows Incessant change Ambient findability All is connected Services/intangibles Signal:noise Process Learning Internet values Knowledge Informal Connections Collective intelligence Adaptation Openness Socially-constructed Becoming Transparency Context-bound Know-who Authenticity Breakdown of disciplines Drip feed Interactivity Group phenomenon Need-driven Loosely coupled Social intelligence Performance support Interoperability Cognitive breakthroughs
What do CEOs want? the Enterprise of the Future The Enterprise of the Future radically challenges its business model, The Enterprise of the Future is capable of changing quickly and disrupting the basis of competition. It shifts the value proposition, successfully. Instead of merely responding to trends, it shapes and overturns traditional delivery approaches and, as soon as opportunities leads them. Market and industry shifts are a chance to move ahead arise, reinvents itself and its entire industry. of the competition. The Enterprise of the Future surpasses the expectations of increasingly demanding customers. Deep collaborative relationships allow it to surprise customers with innovations that make both its customers and its own business more successful. IBM Global CEO Study 2008 ibm.com/enterpriseofthefuture
Enterprise 2.0 Strength of Potential benefit Web 2.0 example What is emergent? relationship Strong Collaboration, Wiki Document productivity, agility Weak Innovation, non- Social networking Information redundant, information software Potential Efficient search, Blogosphere Team forming links, network bridging None Collective intelligence Prediction market Answer Andrew McAfee, Harvard Business School
My life as a node Cowboys Join unfamiliar idea nodes The weaker (more distant) the tie, the bigger the impact of Art bringing nodes together. Science Organic food The more idea nodes in your hip pocket, the more likely you will Coca create (bump into) Cola innovation. idea space
Nature of learning
For example: • learning to talk Learning is knowing how • learning to crawl to perform. • learning your ABCs • learning to fear the number 13 • learning to meditate Learning is adaptation. • learning to speak French • learning the way to the store Flexibility, self-efﬁcacy, ﬁt. • learning who to trust • learning with my pal Sally • learning how to sell Learning is preparation • learning Ruby on Rails • learning where the answers are for innovation. Future ﬁt. • learning to negotiate • learning to play piano • learning to rollerblade • learning to taste wine critically • learning to cook bread • learning to lead effectively
Ways people learn individually emotionally discovery, sensing persuasive reference group trial & error, experimentation positive feedback curiosity to complete patterns adopt beliefs of trusted person self-service by reading, searching, asking brainwashing inquiry feedback multipliers answers understanding with others better job mimic, copy, model status in group conversation, co-creation pride in accomplishment new perspective self satisfaction advice feedback engagement health teaching others acculturation participation skillsActing Reﬂecting learning skills exposure, t.v., lecture access novelty obvious relevance
Knowing (distributed) knowledge
Social Learning Ecology peer support substitute for user meetings 24/7 help learn from/with others Sponsor coach Group positive reinforcement Self partnership, not co-dependence healthy self image Family & understanding & education maintain connections maintain hope ever alert to temptations friends help one another behavior congruent with values
Learning as needed teammates, colleagues, Management sets experts strategy & values water cooler mentor tries & fails Wiki observes calls help desk hot-shot performance support formal learning
Platform 1. Common rules for 2. It’s everywhere, connection. pervasive standards, protocols lingua franca, mash-ups, plus-and-play 3. Contains loosely- A learnscape is the platform where knowledge workers coupled, reconﬁgurable collaborate, solve problems, converse, share ideas, brainstorm, networks learn, relate to others, talk, explain, communicate, conceptualize, tell stories, help one another, teach, serve customers, keep up to date, meet, forge partnerships, build communities, and distribute information. Learnscapes are where and how modern work is performed.
eLearning Strategy Clark Quinn
Performance Ecosystem Clark Quinn
Hosted collaboration platform Pre-conﬁgured. Ready-to-go. Turn it on with no intervention from IT. Latest Web 2.0 tools. Fully Open Source. Includes policies and guidelines for use 100% conﬁdential Easy entry into interactive web Test-drive community apps
How do we sell Steve Martin is Functions against Oracle? hosting this year’s Potential users annual sales Social networking Project group meeting! Expertise location Customer community Project coordination Sales team Anybody know someone at PGE? FAQ What are you New product launch working on right Conversation space now? Community of practice Chat rooms Any group from 3 to Who can help me Share photos, video, ﬁles 150 members with a glitch in at Swap NY Swap best practices, Excel ﬁle? apartment for ﬂat in London this July. Share competitive information Think of Team Cell as your Search member proﬁles private cloud, a secure spot that Subscriptions to breaking news provides your team the beneﬁts Add social dimension to work groups Beer bash in the of social software, Facebook, courtyard this Friday Keep everyone on the same page at 5:30 pm. Twitter, blogs, wikis,YouTube, Event listings Flickr, bulletin boards, Real-time activity stream subscriptions, news feeds, chat Arnie’s killer sales pitch is rooms, private email, search, available on the Team Join a live chat about the Cell site now. groups, and tags. competition’s new offering this Tuesday afternoon. Beneﬁts Starter-kit for web-enabled teams Pre-loaded with prudent policies for use No programming required Foundation social networking application
Togetherlearn Learntrends; Togetherlearn Learntrends May 06, 2015 Education learntrends. System is processing data Please download to view 1
LearnTrends 2009 is going to be awesome. ... informl learntrends togetherlearn. Just Jay. Corporate Learning Trends & Innovations 08 agenda. October 30, ...
Corporate learning not preparing workers for the ... and the session in Colorado — at togetherLearn. ... Post LearnTrends Innovation Awards ...
Monthly Archives: November 2008 Federman – No educator left behind. Posted ... TogetherLearn. Details are on the LearnTrends collaborative site.
... togetherlearn Dust-up at Training Zone. 5 Replies. Some readers of an interview with me that appeared in today’s issue of Training Zone has generated ...
Name 1 thing frm Tu/Wed #LearnTrends ’09 u can put into action immediately! send text to 99503 with 111231 then your msg-3:01 PM Nov 18th, 2009
Follow Jay on Twitter. The Johnny Appleseed of informal learning, Jay Cross is a change agent and author whose insights and stories will expand your ...
Learning Together. Posted 2008-11-19; filed under Informal Learning, Wirearchy. Today, at 8:00 PM GMT we’ll be introducing our new venture, TogetherLearn.