This is Aviva 2014

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Information about This is Aviva 2014

Published on March 10, 2014

Author: Avivaplc



Who we are and what we do - interactive corporate overview

What we do Life insurance General insurance Asset management Direct and online Through independent vendors (IFAs and brokers) and tied agents Via banks and other corporate partners Managing assets for Aviva and other customers Our products are sold:  Where we operate: Life policies Home Motor Health Commercial Annuities £  Pensions Savings Our size and scale LONDON EDINBURGHWe are the UK’s largest general insurer If we placed all the cars we repair for our UK customers each year end to end, the line would stretch from London to Edinburgh Aviva Investors assets under management The amount Aviva paid in claims and benefits to our customers around the world in 2013 Years Aviva has been in business Inbound calls received by our call centres a year £27.5bn 318 20m £241bn Customers 31,400,000 Canada Spain Ireland UK France Lithuania Poland Italy Turkey India Singapore Vietnam HongKong China Indonesia 2013 operating profit by product Life Insurance 68% General Insurance and Health 29% Fund management 3% We free people from fear of uncertainty Extra allocated to UK infrastructure this year as part of Government Growth Action Plan £6.2m £500m Invested in our communities during 2013 A Top Ten Company in the FTSE 4 Good The number of street children Aviva has helped fulfill their potential via our Street to School Programme 800,000 children Our role in society See our film “This Is Aviva” United Kingdom & Ireland 52%Europe 36% Canada 9% Asia 3%   2013 operating profit by geography This is Aviva 2014 A member of Stonewall’s top 100 employers list Why choose Aviva We are improving cash flows from established markets such as the UK, France and Canada We are managing markets such as Poland, Turkey and Asia for growth “The turnaround at Aviva is intensifying. Have we made progress? Yes, some. Is it a little faster than anticipated? Probably. Have we unlocked the potential at Aviva? Not yet.” Mark Wilson, Group Chief Executive Officer. How we measure our performance Why invest in Aviva 5metrics Cash flow IFRS operating profit Expenses Value of new business Combined operating ratio Aviva’s full year 2013 financial performance March 2014 ``There is a clear space in the market for a diversified insurer that can provide sustainable cash flows and has good options for growth’’ Mark Wilson. find out more Find out more See Aviva's most recent financial statement and how we are performing against our five key metrics General insurance combined operating ratio Value of new business Profit after tax Operating profit Economic capital surplus 97.3% (FY12: 97.0%). £835m (up 13%) £2bn (up 6%) £8.3 bn (FY12: £7.1bn) £2.2bn (FY12: loss of £2.9 billion) Cash remittances to group Full year dividend per share £1.3bn (up 40%) 15p (Final dividend up 4%)

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