Published on March 16, 2009
Think Simple: A Fresh Approach to User Assistance
Aaron Davis and Scott Nesbitt
Are we giving users the help they need, in the way they need it?
1.0 + 2.0 = 1.5?
People are looking for advanced tips and tricks. They're not looking for the basics. They're looking for things that will give them more of an edge. And they're looking for it in a style that's fun and engaging. — Tim O'Reilly
Don't be afraid to cut
Start at the front
Think outside the ToC
Adapt to the reading habits of today's users
Help doesn't always mean a help system
Consider audio and video
Write as you'd speak
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