Think Simple: A Fresh Approach to User Assistance

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Information about Think Simple: A Fresh Approach to User Assistance

Published on March 16, 2009

Author: DMN.Communications



Is online help all that it can be? Does it truly help users? We don't think so. Mainly because help contains too much unnecessary information, and doesn't always take advantage of modern methods of delivery. In this presentation, we look at how you can simplify online help and make it more purposeful, without it being incomplete.

Think Simple: A Fresh Approach to User Assistance

Aaron Davis and Scott Nesbitt  

Think simple

Are we giving users the help they need, in the way they need it?

1.0 + 2.0 = 1.5?

People are looking for advanced tips and tricks. They're not looking for the basics. They're looking for things that will give them more of an edge. And they're looking for it in a style that's fun and engaging. — Tim O'Reilly

Don't be afraid to cut

Start at the front

Think outside the ToC

Get organized

Adapt to the reading habits of today's users

Help doesn't always mean a help system

Consider audio and video

Write as you'd speak


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