Published on March 16, 2009
Think Simple: A Fresh Approach to User Assistance
Aaron Davis and Scott Nesbitt
Are we giving users the help they need, in the way they need it?
1.0 + 2.0 = 1.5?
People are looking for advanced tips and tricks. They're not looking for the basics. They're looking for things that will give them more of an edge. And they're looking for it in a style that's fun and engaging. — Tim O'Reilly
Don't be afraid to cut
Start at the front
Think outside the ToC
Adapt to the reading habits of today's users
Help doesn't always mean a help system
Consider audio and video
Write as you'd speak
Resources on the Web Web site: www.dmncommunications.com Presentations: www.dmncommunications.com/presentations.php Blog: www.dmncommunications.com/weblog SlideShare repository: www.slideshare.net/DMN.Communications
19. Which of the following is not an advantage of outsourcing all or part of the manufacturing function? a) Many contract manufacturers hire cheap labor. b ...
[probably by folk etymology from German frech]: ... novel applies to what is not only new but strange or unprecedented Read more
Strong Assistance For The ... Basically throw the papers apart right after you're finished to get a simple and ... fresh approach and attention to ...
Step 3. Draw Conclusions. If the company is new to exporting, it is probably a good idea to target 2 or 3 markets initially. Your local Export Assistance ...
Think Fresh and Approach like a ... designed the system user interface to ... the feature list of a simple Document Management System ...
End-user development. From Wikipedia, the free encyclopedia. Jump to: navigation, search. Programming paradigms; Action; Agent-oriented; Automata-based;
... loading/unloading of vehicles and customer assistance ... Able to move and think ... we're bringing a fresh approach to our retail ...
users of the information in an evaluation ... in control of the evaluation. Alternative approaches ... Clarifying the evaluation question(s) As you think ...
... the user documentation describes each ... based article to facilitating the user needs. This approach is usually ... User Assistance;