The Wall

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Information about The Wall
Business & Mgmt

Published on November 30, 2010

Author: gregolson

Source: slideshare.net

Description

When your organization hits the wall and becomes stuck there are options to punch through, go around, tunnel under or tear down the wall so you can still realize your potential.

T e h a l l W gregolson@delightability.com www.delightability.com Delight Customers – Success will Follow

At Some Point, Your OrganizationHits the Wall You know when you hit it… growth slows, innovating at the increasing speed of change becomes more difficult, margins decline, teamssputter, you start to look for greener pastures, but have trouble integrating the new alongside the old. Your communications and brand take a back seat as you try to forge ahead. www.delightability.com Delight Customers – Success will Follow

Walls are Built from Many Stones … confusion You Want to be Here ops that all serve to block your organization from realizing its potential. payback services ation cash outside a innov research awareness political bra nd missteps barriers execution silos uninvolved change unsafe creativity senior experience lack of ideas courage culture simplist ic people uninformed alignment return short- term bias competition unconnected group think model readiness inter talent simplistic care nal disassociation cr ea manag ement priorities unclear process t ivity people leadership organization u a v unrealistic l firefighting risk shiny objects e customers p roducts layoffs vulnerable Organization is Stuck Here www.delightability.com Delight Customers – Success will Follow

You Have Options to Overcome the Wall 1 Ignore the Wall 2 Go Around the Wall You Want to be Here 3 Make the Wall Smaller 4 Tunnel Under the Wall 5 Punch Through the Wall Organization is Stuck Here www.delightability.com Delight Customers – Success will Follow

You Have Options to Overcome the Wall 1 Ignore the Wall You Want to be Here Do nothing is always an option. Let inertia take its toll. Have faith that you will reach your destination, somehow. (Not recommended for those who actually want to realize their potential) Organization is Stuck Here www.delightability.com Delight Customers – Success will Follow

You Have Options to Overcome the Wall 2 Go Around the Wall You Want to be Here Get going by reframing the problem or situation. You may be able to circumnavigate the wall. See the situation from another perspective. Recognize biases that are at play within you, your department, and organization. Overcome inertia and do something different. Organization is Stuck Here www.delightability.com Delight Customers – Success will Follow

You Have Options to Overcome the Wall 3 Make the Wall Smaller You Want to be Here Make the wall smaller by shrinking the change. Big changes are a series of little changes so go for quick wins that motivate others. Perform incremental prototyping, run experiments, and focus on incremental innovation as opposed to big bets. Organization is Stuck Here www.delightability.com Delight Customers – Success will Follow

You Have Options to Overcome the Wall 4 Tunnel Under the Wall You Want to be Here Tunnel under the wall by adjusting attitudes and beliefs. Change your language and you begin to change your thinking and your culture – ban the words “just, but, always, and never”. Get outside your comfort zone and get down in the dirt by engaging others in authentic dialogue. Organization is Stuck Here www.delightability.com Delight Customers – Success will Follow

You Have Options to Overcome the Wall 5 Punch Through the Wall You Want to be Here Enroll others to gain enough momentum to punch through the wall. Use visual communications to make the invisible, visible . Infographics create consistency in thought and enable better decision making. Organization is Stuck Here www.delightability.com Delight Customers – Success will Follow

4 Tunnel Under the Wall We Can Help You … Projects that make the customer come alive inside your organization improve customer thinking and create an atmosphere of possibilities. We help you define, prioritize, and execute high impact projects that are good for customers and for the bottom line. 1 Ignore the Wall Actually we don’t help you with this option. 2 3 Go Around the Wall Make the Wall Smaller As outsiders to your business we have a unique perspective. To help you see your business reality with new eyes we offer advisory and audit services. We can help you map customer and stakeholder journeys to identify high impact areas to focus . Together, we prototype and realize quick wins, the accelerant of change. 5 Punch Through the Wall We can give life to your static information and untold stories. Our concept mapping and infographic design services can unlock insights, get people talking and enable better decision making. infographics high impact projects www.delightability.com Delight Customers – Success will Follow advisory services 2nd look audits journey workout experience workshop

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