The SurveyManager

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Information about The SurveyManager
Business-Finance

Published on July 29, 2010

Author: opinionmeter

Source: authorstream.com

Slide 1: Finally, you can manage all your research projects in one place! Introducing:The SurveyManager A Feedback Management Application Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com Slide 2: SurveyManager Opinionmeter’s SurveyManger lets you Measure real-time ‘voice of the customer’ satisfaction feedback at the point- of- experience. Automate the delivery of customized ‘voice of the customer’ reports Segment ‘voice of the customer’ data for analysis Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com Slide 3: SurveyManager Opinionmeter Serves a Broad Spectrum of Industries Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com Workforce Education Transportation Retail Healthcare Government Financial Hospitality Slide 4: SurveyManager Author Once, Distribute Anywhere! Opinionmeter’s Customer Satisfaction Market Research Tools Capture Real-Time Customer Feedback through a wide-range of modalities Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com Survey Kiosks Tablet Surveys PDA Surveys Web Surveys Mobile Phone Surveys Paper Surveys PRODUCTS Slide 5: SurveyManager Make In-Store Customer Surveys Easier with free-standing Survey Kiosks Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com BENEFITS Real-time interactive feedback directly from a customer’s point of experience Multimedia flexibility and digital signage Customized survey reports in a variety of formats Low-score satisfaction alerts receive instant attention Slide 6: SurveyManager Mobile Tablet Surveys for Companies on the Move Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com TouchPoint Mobile Tablet Surveys Offer: Ultimate mobility, battery-powered Simple-to-use touch screen Open-ended comments, on-screen keyboard Multimedia—color video and graphics Wireless and wired connectivity options Multiple languages Branching logic, skip patterns The Opinionmeter handheld TouchPoint Tablet supports a full range of mobile technologies, providing a survey system with ultimate device flexibility. The handheld Tablet can be used as a standalone system or to supplement the TouchPoint Kiosk model. Slide 7: SurveyManager Rapid Customer Satisfaction Surveys With PDA Handheld Devices Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com Advantages: Supports PDA, UMPC and tablet devices Easily modified – download new or Revised questions downloaded anytime Multiple choice, select all that apply, Open-ended question types Multilingual survey capability The Opinionmeter handheld TouchPoint supports a full range of mobile technologies, providing a survey system with ultimate device flexibility. The handheld TouchPoint can be used as a stand-alone system or to supplement the TouchPoint kiosk model. It can be passed to inpatients, airline passengers, diners, exhibitors, etc. to obtain their views without the need for them to walk to a kiosk. Slide 8: SurveyManager Get Quick Customer Feedback with Online Web Surveys Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com Easy-to-use SurveyManager Design Wizard lets you: Create complex and branched Web or device-enabled surveys Create your own survey or use the resource libraries of questions & response types Segment surveys for different demographics quickly and easily Slide 9: SurveyManager Distribute Surveys Directly to Customers Anywhere, Anytime with Mobile Phone Surveys Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com With Mobile Phone Surveys, you can: Build mobile feedback communities using customers’ own phones Invite loyal users to participate in feedback studies Capture feedback with or without a signal Personalize the survey experience Slide 10: SurveyManager Integrated Survey Scanning Transforms Paper Surveys into Web-based Reports Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com With Opinionmeter’s Paper Surveys: Create surveys in SurveyManager and print survey forms on plain paper Scan completed survey forms using integrated Remark Software Analyze results & customize reports in SurveyManager Slide 11: SurveyManager SurveyManager Provides Everything You Need To Manage Onsite And Online Customer Satisfaction Feedback Programs Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com SurveyManager’s intuitive interface handles all management tasks Monitor & manage all aspects of your customer satisfaction survey campaigns Simple and easy to use Automatically compiles the real-time data and transforms it to actionable reports Web-based: No software needed to install SurveyManager Slide 12: SurveyManager SurveyManager Report Features Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com Standard Summary Reports Where standard satisfaction responses are requested, across a number of questions, charts similar to this can be produced. Customer satisfaction scores Top box or top two box scores can be calculated based on question comparison or over time. Automated Reporting templates For more information about Automated Reporting templates, please click the link below. Slide 13: SurveyManager SurveyManager Report Features Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com Customize graphs & charts within reports The Cross tabulation option also provides a series of filters. Data can be filtered by date, time or any particular answer. These filters can be used in combination. Assessing Change Over Time – trend analysis Historical data can be used to monitor the effectiveness of change programmes. The survey data will not only identify problem areas but also investigate whether operational changes have the desired impact. Unlimited cross tabulation filtering Cross tabulations can assist in assessing different buying patterns of customers. Slide 14: SurveyManager SurveyManager Report Features Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com Comparing Locations – relative location performance Compare location performance to determine how each location is performing relative to the others. Assessing Variations During a Day A simple bar chart may show that the average levels of service are satisfactory. Filtering: Segmenting customers Filtering data allows the responses of different sectors of customer to be assessed. Ultimately this is powerful information, which highlights specific needs and concerns of sectors and sub sectors of customers. Slide 15: SurveyManager Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com Trend Analysis Variations During a Day Relative Local Performance Filtering: Segmenting Customers Unlimited Cross Tabulation Filtering Slide 16: SurveyManager Interesting Facts about Opinionmeter Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com Founded in 1970 by Bob Strickland Awarded patent for first automated survey kiosk First software was called Opinion Analyzer Migrated to PC, Web, standard hardware platforms when introduced Opinion Analyzer renamed SurveyManager in late 1990s Focus moved to software development for maximum device independence in 2005 Opinionmeter continues evolving using state-of-the-art technology

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