Published on March 9, 2014
THE DAY AFTER A POST-DEPLOYMENT SHAREPOINT SURVIVAL GUIDE Eric Shupps SharePoint Server MVP firstname.lastname@example.org
The SharePoint Cowboy Eric Shupps CKS:DEV Patterns & Practices www.sharepointcowboy.com www.slideshare.net/eshupps 2 facebook.com/sharepointcowboy @eshupps
Features Security Navigation Taxonomy Search Social 4 Content Branding Apps
Plan to Succeed Create Excitement Solve Core Problems Demonstrate Clear Value Win Quickly and Often Listen, Accept and Adapt 5
Different doesn’t always mean better More capabilities often results in a longer learning curve The current process may be poor but it’s familiar Just because you understand the technology doesn’t mean users will What you want may not be what the business wants (or needs) 6
Formal Contextual 7 Informal On Demand
Guidelines Ownership 8 Roles & Responsibilities Empowerment
Operational Stability Uptime Event Velocity Error Rate Incidents Performance Data Protection 9 Availability Disaster Prevention Disaster Recovery
Network Systems Hardware Operating System Database Software Server Applications Dependent Applications Services Delivery Response & Resolution Time/Rate User Satisfaction 10
Authorized Access Unauthorized Access Auditing Response Plan Breach Detection 11
Event Management Incident Management Request Fulfillment Access Management Problem Management IT Operations Control Facilities Management 12
Monitoring Review Investigation Escalation Assignment 13
It’s Never Too Late for a Good Plan Adopt or Die Assume to Fail Education is Everything Cultivate Contribution Understand Your Value What You Don’t Know Will Hurt You Expect the Worst Good Processes Deliver Good Results Stay in Control 14
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