The Role of Retail Clinics in Today’s Healthcare System

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Information about The Role of Retail Clinics in Today’s Healthcare System
Healthcare

Published on October 23, 2014

Author: TAOklahoma

Source: slideshare.net

Description

Melissa Mancone
Program Manager, Innovative Services
MinuteClinic
Oklahoma Telemedicine Conference 2014: Telehealth Transition
October 16, 2014

1. The Role of Retail Clinics in Today’s Healthcare System Melissa Mancone Program Manager, Innovative Services MinuteClinic ©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution.

2. BB--SSiiddee AA--SSiiddee ©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution.

3. MinuteClinic Pilot .. SSeennddiinngg SSiittee .. 28 sites in Southern California—allowing patients from a busy MinuteClinic to be seen by available NPs elsewhere in the market. ©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution. RReecceeiivviinngg SSiittee

4. High Definition Video/High Fidelity Audio ©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution. 4

5. Quality Efforts 100% Chart review for all TeleHealth cases 100% call back for TeleHealth visits Patient interaction reviews by NPs auditing the patient-side “Time Out” at each post-visit time to debrief Patient surveys Provider surveys  ©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution. 5

6. Pilot Services Offered ©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution. 6

7. Video: ©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution. 7

8. Telehealth visit compared to a traditional visit: N = 929 8 ©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution.

9. 2013 2014-15 Caremark Clients ©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution. Expanding Services and Increasing Access 9 Among Existing MinuteClinics Physician Consults Home / Mobile 2015-16 2014-15

10. QUESTIONS ©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution. 10

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