Published on February 22, 2014
The Power of Enterprise Social Collaboration in Manufacturing Kathie Poindexter Manager, Product Marketing v
Agenda What is Enterprise Social Collaboration (ESC)? ESC – Why is it needed now? Importance of Embedded Social Enterprise ERP Social Networking Technologies Applying ESC to Manufacturing Closing About Epicor
What is Enterprise Social Collaboration?
What is Enterprise Social Collaboration? “Enterprise Social Collaboration (ESC) is the business use of ESC platforms to foster increased teamwork and knowledge sharing for the purpose of improving business outcomes.” “ ESC platform is a secure and compliant integrated software environment designed to transform the way data and institutional knowledge are shared, in order to enable more effective team collaboration.” Source: Aberdeen Group, December 2013 © 2014 Epicor Software Corporation
Collaboration According to Google, the use of the term “collaboration” is at an all-time historical high, with 229 million results in Google Search. © 2014 Epicor Software Corporation
ESC – Why is it needed now?
Enterprise Social Collaboration Why is it needed now? Top Business Drivers: Growing number of remote workers Need to implement a more dynamic way to connect the organization Lack of communication and teamwork negatively affected productivity Source: Aberdeen Group, December 2013 © 2014 Epicor Software Corporation
Collaborator’s Advantage © 2014 Epicor Software Corporation
Collaborator’s Advantage © 2014 Epicor Software Corporation
Top Business Collaboration Strategies © 2014 Epicor Software Corporation
Importance of Embedded Social Enterprise
Embedded ERP Social Enterprise Tools versus Ad Hoc Communications taking place outside the ERP system Capturing knowledge Structured Information © 2014 Epicor Software Corporation
© 2014 Epicor Software Corporation
Enterprise Social Collaboration version Ad Hoc © 2014 Epicor Software Corporation
ERP Social Networking Technologies
Importance of Embedded ESC Technologies Company business taking place through social media tools Impacts on productivity Security and access to company data © 2014 Epicor Software Corporation
Importance of Embedded ESC Technologies Impact of the retirement of the baby boom generation Sharing of Information Drive lean improvements © 2014 Epicor Software Corporation
Applying ESC to Manufacturing
Easier To Collaborate Enterprise Collaboration Is an embedded information network designed to support information exchange across your business Allows cross-company/crossdepartmental collaboration bringing social media concepts and contextual information together in a single tool ERP Notifications (Activity Streams) Data notifications posted to the social enterprise message stream Messages displayed automatically in your My Stream column Action allows the user to open your ERP application based on the object selected. © 2014 Epicor Software Corporation
ERP Embedded Social Enterprise Scenarios Simple Collaboration Notification Crowd Sourcing ESC used as an Enterprise Social Network Subscribe to data or business object in your ERP Build, retain and mine knowledge within the organization • Facilitates group • conversations and discovery. • Allows an organization to tap into hidden information within the organization, that is experience, knowledge • and know-how. • Engaging across multiple groups in the organization will hopefully remove the boundaries between teams and reduce the number of separate information islands in the organization. • © 2014 Epicor Software Corporation Social Enterprise can be configured to provide userconfigured notifications when something of interest changes in your ERP. • • Going beyond what is typically available with BPM workflow, with ESC you can bring in other users, work on documents or collaborate • with external parties to share knowledge, exchange • information and help to solve a problem. All the discussions and results are available incontext within your ERP. Social Enterprise can be installed early in an ERP implementation and used to exchange information and build knowledge. As the ERP implementation progresses the tribal knowledge about use within the organization is built and refined. This information is available for search and discovery. May include a level of gatekeeping and the ability to tie knowledge to help and forms to provide wiki-style dynamic help.
ESC in Manufacturing: Follow an entity/object See everything about the entity in one place In-context On-demand © 2014 Epicor Software Corporation
ESC in Manufacturing: Notifications Notifications Ease of use Limited training Quick ROI © 2014 Epicor Software Corporation
ESC in Manufacturing: Activity Streams Activity Streams Monitor Changes Conversations Groups Discussions © 2014 Epicor Software Corporation
ESC in Manufacturing: Collaboration Collaboration can focus on a specific business object; Customer Customer Order Purchase Order Complex multiphase project Engineering Change Bid and Proposal © 2014 Epicor Software Corporation
ESC in Manufacturing: Knowledge Base Leverage Social Media Concepts #hashtags and mentions (@username) Easy categorization and grouping Supports creation of knowledge bases and reusable content © 2014 Epicor Software Corporation
“No one has to use this platform to do their day job; they use this platform because they can do their day job easier by linking in and networking with their peers.” Ron Utterbeck, Corporate CIO, General Electric Co. More than one third of GE’s knowledge workers use their social collaboration platform Source: CIO Innovators, 2012
Conclusions: What are you doing? Is your business using social capabilities to connect, communication, and collaborate? Does social collaboration improve decisionmaking in your organization? How are the different generations across your organization embracing the social aspect of collaboration and communication? © 2014 Epicor Software Corporation
About Epicor © 2014 Epicor Software Corporation
Epicor at a Glance Founded 1972 Employees Revenues $960M+* Partners Countries 150 Customers * Based on FY13 revenues © 2014 Epicor Software Corporation 4,600+ 400 20,000
Industry and Vertical Focus Manufacturing Distribution Retail Services • Aerospace & Defense • 3PL/Logistics Services • Farm Supply • Financial Services • Automotive • Automotive • General Merchandising • Hospitality (Food) • Capital Equipment • CPG • Hardware • Hospitality (Property) • Electronics • Industrial • Home Improvement • Non-Profit • Fabricated Metals • Electrical & Plumbing Supply • Lumber & Building Materials • Professional Services • Food & Beverage • Heating & Air Conditioning • Nurseries & Garden Centers • Sports & Entertainment • Industrial Machining • Medical Supply • Pharmacy • Instruments & Controls • Pharmaceutical • Specialty Retailing • Medical Device • Value-added Distributors • Printing / Packaging • Pharmaceutical • Rubber & Plastics © 2014 Epicor Software Corporation
Enabling Business Manage Global Operations Available in all the world’s major markets and industries Adapt to Change Flexible, scalable SOA; Embedded business process management throughout © 2014 Epicor Software Corporation Increase Employee Productivity Access via PC, mobile devices, the Web; From Microsoft® Office Gain Key Insight In-context business intelligence provides real-time analysis where you need it
Thank You Kathie Poindexter firstname.lastname@example.org 949-585-4431 www.epicor.com
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