Published on February 27, 2014
AppFirst Presents The Modern Data Center Metrics for Achieving Web-Scale and IT as a Service Claus Moldt David Roth Former Global CIO of SalesForce.com CEO of AppFirst View the Webinar On-Demand
A Little Background Claus Moldt CEO Global CIO and SVP of Service Delivery Led the Delivery, Availability, and Maintenance of the infrastructure #WebScale
Defining Web-Scale IT “Building an infrastructure with the ability to scale to not just a few users, but to potentially millions of users" Build a framework With limited headcount Metrics to understand capacity, identify problems and autocorrect
Best Practices from SalesForce.com and eBay “A solid set of metrics that act as key indicators for how your system is performing holds the key to manage these web-scale enterprises.” • Figure out what a new release means to you • Complete collection across every layer of the technology stack to see where in the system things are not performing • Time to identification: Immediate normalization and correlation of data #WebScale
Metrics, Metrics, Metrics “We want to make sure that we manage the system, and the system doesn’t manage us.” Metrics are the only way you can truly understand your system #WebScale
According to Gartner Gartner predicts that fewer than 25% of conventional APM products will support pairing high-frequency metric collection and application context needed to facilitate Web-scale monitoring by 2016, up from 10% today. Gartner, Building a Modern APM Architecture for the World of Web-Scale IT, Jonah Kowall, Cameron Height, December 6, 2013. #WebScale
Continuous Collection is Required Collect everything, all the time, without impacting performance. Collect enough metrics to connect events in one area of the system to another. #WebScale
Strategies for Migrating Applications to Virtual and Cloud Environments SCENARIO 1 SCENARIO 2 AN ENTIRELY NEW APPLICATION: THERE’S NO METRIC HISTORY THE APP ALREADY EXISTS ON PHYSICAL SERVERS • How many users will there be? • • What do you expect them to do? Establish continuous metric collection across your environment #WebScale
Hybrid Deployment Considerations THE BALANCING ACT • Cloud-computing cost efficiencies VS. Control of physical environments • Ensuring you still have insight into issues and understand metrics the same way you would if you were solely on-premise. #WebScale
Defining IT as a Service in the Enterprise TRADITIONAL APPROACH Control Technology, systems and devices used IT AS A SERVICE VS Enabling business agility with best practices and policies TO ACCOMPLISH THIS: • IT needs insight into the business and future growth plans • Build Amazon-like infrastructure with policies and best practices where users can deploy and go. • A detailed set of metrics is required to get an idea of costs, consumption and usage. #WebScale
Dashboards are NOT just for show Establishing a good dashboard is essential to getting the right metrics, and that is ultimately how you achieve large web-scale IT. • Not just for head of IT Ops • Iterate – if the metric isn’t applicable for those doing the legwork, break down to sub-metrics #WebScale
AppFirst Complete and Continuous Visibility Across the Entire Infrastructure Enabling Reduced Cost and Performance Efficiencies for: • • • IT as a Service Capacity Planning and Migrations Proactive Issue Identification The world’s first platform for IT data down to the millisecond. Learn more: sales@AppFirst.com Get Started for Free
Watch the On-Demand Webinar View On-Demand The Modern Data Center: Metrics for Achieving Web-Scale and IT as a Service
Learn best practices from two of the world’s leading organizations on how they’ve achieved web-scale IT. ... Data Center Management; End User Computing;
... Data Center: Metrics for Achieving Web-Scale ... Achieving Web-Scale and IT as a Service. ... achieving business agility through web-scale ...
... achieve web-scale, and transform IT to a service ... Metrics for the Modern Data Center, ... Building a Modern APM Architecture for the World of ...
On Tuesday, AppFirst CEO David Roth and Claus Moldt, CEO of m>Path and former Global CIO of SalesForce.com, held a Q&A, “The Modern Data Center: Metrics ...
IT Metrics Categorization; IT Metrics Unit ... Production Transparency and Customer Impact Metrics; Data Center ... IT Metrics Categorization Service ...
... together too many metrics; a barrage of warring data can ... to 15 Customer Service Metrics To ... of Customer Service as a profit center, ...
15 Customer Service Metrics ... too many metrics; a barrage of warring data can actually detract from organizing, acting upon and achieving any ...
The IT Metrics and Productivity Institute home page ... The IT Metrics & Productivity Institute. ... PDU and CDU Center.