The Integral Designer: Developing You

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Information about The Integral Designer: Developing You
Leadership & Management

Published on July 23, 2014

Author: whitneyhess

Source: slideshare.net

Description

It’s a given that much of our success as practitioners depends on our ability to foster meaningful relationships with our colleagues and customers. But what about our relationship with ourselves? When we ignore our emotions, act against our values, and become indifferent to our surroundings, we lose who we really are and run a much greater risk of not achieving our clients’ goals (and our own). In this talk, we'll explore how presence, adaptability, empathy, and influence can be our most effective design tools. And we'll address how to cultivate these qualities through intellectual, emotional, and physical practices we can integrate into our everyday routines.

ﬔe Integral Designer: Developing You Whitney Hess whitney@whitneyhess.com whitneyhess.com @whitneyhess

from superhero to zero

What does it take to be integral?

Self-Awareness Social Awareness Self-Management Relationship Mgmt Social + Emotional Intelligence

Self-Awareness Social Awareness Self-Management Relationship Mgmt Social + Emotional Intelligence

Self-Awareness • Emotional Self-Awareness • Accurate Self-Assessment • Self-Confidence Social Awareness • Empathy • Organizational Awareness • Service Orientation Self-Management • Emotional Self-Regulation • Transparency • Adaptability • Achievement Orientation • Initiative • Optimism Relationship Mgmt • Developing Others • Inspirational Leadership • Change Catalyst • Influence • Conflict Management • Teamwork & Collaboration Social + Emotional Intelligence

What am I missing?

My SEI Profile (early 2013)

My SEI Profile (early 2013)

Mind Heart Body

Mind Heart Body Most workplaces

Mind Heart Body ﬔink Feel Sense

Mind Heart Body ﬔink Feel Sense Cognitive Emotional Somatic

Integration

http://www.pnas.org/content/111/2/646

Neuroplasticity!

Self-Awareness Self-Management Relationship Mgmt Social Awareness

Self-Awareness Self-Management Relationship Mgmt Social Awareness Presence Empathy InfluenceAdaptability

Self-Awareness Presence

ﬔose struggling with presence: ☐Get distracted easily ☐Have overactive mental chatter ☐Find themselves easily irritated ☐Treat people abrasively without realizing it ☐Feel imbalance in their work life, health and family ☐Feel unexplained aches and pains

ﬔe Oblivious Applicant (a story)

Benefits of presence: ✓Greater awareness and understanding of your own feelings and emotions ✓Easier to focus on the task at hand ✓Heightened experiences and stronger memories ✓Peacefulness and inner stillness ✓Connection to your personal truth

Developing your presence 1. Write morning pages 2. Observe your thoughts 3. Pause and breathe

Self-Management Adaptability

ﬔose struggling with adaptability: ☐Find it hard to juggle demands ☐Get frustrated by change — even when positive ☐Find changing priorities stressful ☐Slow to see things from another perspective

When Development is Done (a story)

Adaptability = Flexibility Attitude Versatility Aptitude from Dr. Michael O'Connor and Dr. Tony Alessandra’s ﬔe Platinum Rule • Confidence • Tolerance • Empathy • Positiveness • Respect • Resilience • Vision • Attentiveness • Competence • Self-correction +

Benefits of adaptability: ✓Know how to negotiate agreements so that everyone wins ✓Accept surprises whenever they arise ✓Able to generate alternative solutions

Developing your adaptability 1. Brainstorm alternatives 2. Observe your reactions to change 3. ﬔrow away old work

Social Awareness Empathy

ﬔose struggling with empathy: ☐Assume they know how the other person feels ☐Believe everyone thinks like they do ☐Wait for their turn to talk, planning their response ☐Have a hard time “reading” people ☐Are oen surprised by what someone has said or done

BlahBlahBlah (a story)

#1 Job Skill in 2020

Five Levels of Listening: 1. Ignoring 2. Pretending 3. Selective 4. Active 5. Empathic from Stephen Covey’s ﬔe 7 Habits of Highly Effective People

Benefits of empathy: ✓More accurately read people’s moods and non-verbal cues ✓Respect and relate well to people of diverse backgrounds ✓Understand how others’ perspectives differ from your own ✓Better predict others’ reactions ✓More effectively serve their needs

Developing your empathy 1. Assess your level of listening 2. Watch for cues 3. Read more literary fiction

Relationship Mgmt Influence

ﬔose struggling with influence: ☐Take little notice of audience’s needs or interests ☐Deliver same argument or presentation regardless of audience ☐Rely on their position of authority, or are resigned to having not having any ☐Find it hard to communicate a common vision that involves others

ﬔe Incredible Hulk (a story)

Principles of Persuasion: 1. Reciprocity 2. Consistency 3. Social Proof 4. Liking 5. Authority 6. Scarcity from Dr. Robert Cialdini’s Influence: ﬔe Psychology of Persuasion

http://www.scn.ucla.edu/pdf/BuzzSA72013.pdf ﬔe Salesperson Effect

Benefits of influence: ✓Build consensus and support for ideas ✓Appeal to others’ self-interest ✓Adapt your approach by anticipating people’s responses ✓Turn others into evangelists

Developing your influence 1. Consider your available strategies 2. Observe an influencer 3. Be a helper and accept thank you

Self-Awareness Self-Management Relationship Mgmt Social Awareness Presence Empathy InfluenceAdaptability

Corporate Mindfulness • Google’s Search Inside Yourself • Awake@Intel • Meditation at Medium • Salesforce.com meditating CEO • SAP’s Mindfulness Program

What would it be like if I had more _________? What kind of invitation am I to others?

What do I need to do to be integral?

ﬔank you. Whitney Hess @whitneyhess http://whitneyhess.com whitney@whitneyhess.com

Plot Your Course — personal development coaching http://whitneyhess.com/plot Learn ﬔe Ropes — user experience career coaching http://whitneyhess.com/learn Take ﬔe Helm — UX leadership coaching http://whitneyhess.com/helm Run a Tight Ship — product strategy workshops http://whitneyhess.com/ship 20% discount on all programs when you mention Slideshare

Other Resources Books ﬔe Intuitive Body, Difficult Conversations, Daniel Goleman’s Emotional Intelligence, ﬔe Power of Now Tools Oprah & Chopra, Headspace, Li app, Insight Timer Programs Search Inside Yourself Leadership Institute, Wisdom 2.0, Mindfulness-Based Stress Reduction, HayGroup’s Emotional & Social Competency Inventory

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