advertisement

THE CUSTOMER EXPERIENCE (CE) GAMEPLAN: A Universal Design Model For Answering the 5 Most Important Questions You'll Ever Ask About Any Organization

100 %
0 %
advertisement
Information about THE CUSTOMER EXPERIENCE (CE) GAMEPLAN: A Universal Design Model For...
Business & Mgmt

Published on March 11, 2014

Author: RodKing

Source: slideshare.net

Description

Starting business design by using a Value Chain, Business Model Canvas, Lean Canvas, or other business model visualization is a wasteful process in terms of time, money, and other resources that are consumed. The Customer Experience (CE) Gameplan indicates why. In addition, the CE Gameplan can be used to explain why some business models succeed while others fail, decline, or die.

A template of the Customer Experience (CE) Gameplan is available here:

http://goo.gl/cI1DBa
advertisement

  #4ROD.  Dr.  Rod  King.  rodkuhnhking@gmail.com  &  h8p://businessmodels.ning.com  &  h8p://twi8er.com/RodKuhnKing   CUSTOMER  EXPERIENCE  (CE)  GAMEPLAN:  “The  5  Most  Important  QuesSons”          What  is  our  mission?   Who  is  our  customer?     What  is  our  business  model   (performance)?   What  is  our  customer  experience?     What  is  our  approach,  plan,  or  strategy  for  conSnuous  innovaSon?  

  #4ROD.  Dr.  Rod  King.  rodkuhnhking@gmail.com  &  h8p://businessmodels.ning.com  &  h8p://twi8er.com/RodKuhnKing   CUSTOMER  EXPERIENCE  (CE)  GAMEPLAN:  Universal  Design  Model          MISSION/VISION/PURPOSE/LEAP  OF  FAITH:      ………………………………………………….…………………………………………………….     To  Obtain   Customer   “Hires”     (Chooses)   Business  Model   (Product/Service/Tool:   Func7onality/   “Job”)   EXPERIENCE   (Delight/Pain)   Create  Value:   Enterprise  Engine   Deliver  Value:   Growth  Engine   Capture/Share  Value:   Value  Engine   B    u    s    i    n    e    s    s          M    o    d    e    l   q  Key  Partners  (KP)   q  Key  Resources  (KR)   q  Key  Ac?vi?es  (KA)   q  Value  Proposi?on  (VP)   q  Channels  (CH)/Customer   Rela?onships  (CR)   q  Customer  Segments  (CS)   q  Cost  Structure  (C$)   q  Revenue  Streams  (R$)   q  Profit  (Margin/Value)   Learn  Build   Measure   o  Physical   o  Intellectual   o  Emo7onal   o  Spiritual  

  #4ROD.  Dr.  Rod  King.  rodkuhnhking@gmail.com  &  h8p://businessmodels.ning.com  &  h8p://twi8er.com/RodKuhnKing   CUSTOMER  EXPERIENCE  (CE)  GAMEPLAN:  Universal  Design  Model          MISSION/VISION/PURPOSE/LEAP  OF  FAITH:      …………………………………………….…………………………………………………….     To  Obtain   Customer   “Hires”     (Chooses)   Business  Model   (Product/Service/Tool:   Func7onality/   “Job”)   EXPERIENCE   (Delight/Pain)   Create  Value:   Enterprise  Engine   Deliver  Value:   Growth  Engine   Capture/Share  Value:   Value  Engine   B    u    s    i    n    e    s    s          M    o    d    e    l   q  Key  Partners  (KP)   q  Key  Resources  (KR)   q  Key  Ac?vi?es  (KA)   q  Value  Proposi?on  (VP)   q  Channels  (CH)/Customer   Rela?onships  (CR)   q  Customer  Segments  (CS)   q  Cost  Structure  (C$)   q  Revenue  Streams  (R$)   q  Profit  (Margin/Value)   o  Physical   o  Intellectual   o  Emo7onal   o  Spiritual   What  is  our  mission?   Who  is  our  customer?     What  is  our  business  model   (performance)?   What  is  our  customer  experience?     What  is  our  approach,  plan,  or  strategy  for  conSnuous  innovaSon?  

Add a comment

Related presentations

Canvas Prints at Affordable Prices make you smile.Visit http://www.shopcanvasprint...

30 Días en Bici en Gijón organiza un recorrido por los comercios históricos de la ...

Con el fin de conocer mejor el rol que juega internet en el proceso de compra en E...

With three established projects across the country and seven more in the pipeline,...

Retailing is not a rocket science, neither it's walk-in-the-park. In this presenta...

What is research??

What is research??

April 2, 2014

Explanatory definitions of research in depth...

Related pages

Retail Customer Experience | Retail Customer Experience

As access becomes more important than ... Perfection is an ever-moving target. Just ask any business ... Retail Customer Experience talks with ...
Read more

CustomerThink

Designing the Organization for Change; 5 Branding & Marketing ... The 4 Most Important Customer Experience ... that encompasses a maturity model, ...
Read more

Covering Customer Experience, Social Business ...

Mar 3 CMSWire Webinar Top 5 Criteria. The world of digital experience is changing. ... digital customer experience management and the emergence of ... You ...
Read more

Customer Engagement Optimization | KANA

KANA provides CRM Solution which helps the world's best known brands master the customer service experience & knowledge management. ... Questions? Just ask.
Read more

Privacy - Apple

Security and privacy are fundamental to the design of all ... When we do ask to ... But at Apple, we believe a great customer experience shouldn’t come ...
Read more

SurveyMonkey: Free online survey software & questionnaire tool

SurveyMonkey provides free online questionnaire and survey software. ... Get answers to all your questions. ... Customer Satisfaction
Read more

What is marketing? definition and meaning

... The management process through which goods and services move from concept to the customer. ... marketing? Ask for ... in our Questions ...
Read more

Create a Questionnaire with Survey Questions

If you have any questions as you click ... Customer Experience. Surveys. Tour; Features; ... instant feedback from one of your most powerful marketing ...
Read more

Customer Service Interview Question and Answer Essential Guide

Be ready with fluent interview answers to these type of questions in your next customer ... questions and ask ... any customer service interview question ...
Read more

CRM, customer relationship management solutions, software ...

Customers are the lifeblood of any organization ... modern Customer Relationship Management ... might as well say to the customer, "You are not important ...
Read more