The Cloud House of Cards: Accountability v. Instant Gratification 12/4/2013

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Information about The Cloud House of Cards: Accountability v. Instant Gratification 12/4/2013
Business & Mgmt

Published on February 5, 2014

Author: FrancoiseGilbert



Business is based on trust. In the cloud, to deserve the trust of its customers and others, a company must be able to demonstrate that it protects the privacy and security of the data in its custody. It must communicate clearly and specifically the nature and extent of the measures taken to protect these data, and show how they meet the existing legal and regulatory requirements, standards, best practices and benchmarks. Customers, on the other end, need tools to evaluate and compare different offerings so that they can decide which one deserves their trust and their business.

Cloud Security Alliance San Francisco, CA February 26, 2014 Francoise Gilbert, JD, CIPP Managing Director IT Law Group © 2014 IT Law Group All Rights Reserved Trust in the Cloud Legal and Regulatory Framework

The House of Cards The cloud ecosystem is very fragile. It is a huge house of cards where layers sit on top of other layers. If one layer fails, the house of cards is likely to collapse

The cloud is based on dependencies. An organization depends on many others to operate. The glue that can help keep the Cloud House of Cards from collapsing is made of: - Transparency - Accountability - Trust

General Principles An organization  Is responsible for data under its control, including data that have been transferred to third parties for processing  Should implement policies and practices to protect data in its custody, including:  Implementing procedures to protect the privacy and security of personal information  Training staff on the organization’s policies and practices  Developing information to explain the organizations’ policies and procedures  Should use contractual or other means to provide comparable levels of protection while the data are being processed by a third party

In practice: A Recipe for Trust?  Comply with applicable laws  Abide by the promises that they made in contracts  Implement appropriate measures to protect the privacy and security of data in the company’s custody  Relevant to the type of data to be protected  Take into account the state of technology, threats to the data  Require the same from contractors, service providers  Communicate clearly with constituents (customers, employees, business partners)  Clear, detailed, understandable, disclosures  Metrics, certification, attestation

Compliance with Applicable Laws

FTC Consent Decrees  Recent FTC Actions for lax security practices  GMR Transcription Services, Inc. (Jan 31, 2014)  Provider of medical transcription service.  Foru International Corporation (Jan 7, 2014)  Manufacturer of notional supplements  GeneLink (Jan 7, 2014)  Manufacturer of nutritional supplements  Accretive Health, Inc. (Dec. 31, 2013)  Medical billing and revenue management service for hospitals  TRENDnet, Inc. (Sep. 4, 2013)  Telesurveillance service

FTC Consent Decree Requirements  Designate employee(s) to coordinate and be accountable for the information security program  Identify material internal and external risks to security, confidentiality, integrity of personal data that could result in unauthorized disclosure, misuse, loss, etc.  Assess sufficiency of the safeguards in place to control these risks, especially:  Information systems  Employee training and management  Prevention, detection, response to attacks  Design, implement reasonable safeguards to control risk  Regularly test and monitor effectiveness of the safeguards  Develop and use reasonable steps to select and retain service providers capable of maintaining security practices consistent with the order; and require them by contract to establish and implement and maintain, appropriate safeguards  Evaluate and adjust the program in light of the results of the testing and monitoring.

HIPAA - Privacy & Security Rules  Security Rule 45 CFR §164.300 et seq.  45 requirements, including  Administrative Safeguards  Physical Safeguards  Technical Safeguards  Security Breach Disclosure Rule 45 CFR §164.400 et seq. (covered entities) and 16 CFR 318 (PRH and related entities)  Notification of individuals  Notification of the Secretary (covered entities) or the FTC (PHR)  Notification of the Media  Privacy Rule 45 CFR §164.500 et seq.

HIPAA - Business Associates  45 CFR §164.308 (b)(1)  “A covered entity may permit a business associate to create, receive, maintain or transmit ePHI on the covered entity's behalf ONLY if the covered entity obtains satisfactory assurances … that the business associate will appropriately safeguard the information”  45 CFR §164.308 (b)(3)  The organization must “document the satisfactory assurances … through a written contract or other arrangement with the business associate that meet the … requirements”

European Union – Data Controllers  EU Data Protection Directive + implementation in the EU Member States national laws  Article 17 – Security of the Processing:  Subsection 1:  “[Data] controllers must implement appropriate technical and organizational measures to protect personal data against …. all unlawful forms of processing…”  “Such measures shall ensure a level of security appropriate to the risks represented by the processing and the nature of the data to be protected”  Subsection 2:  “[Data] controller must, where the processing is carried out on its behalf, choose a processor providing sufficient guarantees in respect of the technical security measures and organizational measures governing the processing to be carried out, and must ensure compliance with those measures”

European Union – Data Processors  EU Data Protection Directive  Article 17 – Security of the Processing  Subsection 3:  “The carrying out of processing by way of a processor must be governed by a contract or legal act binding the processor to the controller, and stipulating, in particular, that:  The processor shall act only on instructions from the controller  The obligations [to implement appropriate technical and organizational measures to protect personal data] … shall also be incumbent on the processor”  Subsection 4:  “For the purposes of keeping proof, the parts of the contract or legal act relating to data protection and the requirements relating to the [technical and organizational security measures] … shall be in writing or in another equivalent form”.

European Union – Crossborder Data Transfer Restrictions  EU Data Protection Directive + EU Member States national laws  Article 25  Crossborder data transfer out of the EU/EEA prohibited unless the third country in question ensures an adequate level of protection  Article 26(2)  Crossborder data transfer permitted if the controller adduces adequate safeguards with respect to the protection of the privacy of individuals, such safeguards may result from appropriate contractual clauses  Implemented in:  Standard Contractual Clauses  Safe Harbor Program

US/EU Safe Harbor Principles  Notice / Choice / Access Principles  Security Principle  Take reasonable precautions to protect personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction  Onward Transfer Principle:  Where an organization wishes to transfer information to a third party that is acting as an agent, it may do so if it:  Ascertains that the third party subscribes to the [EU Safe Harbor] Principles, or is subject to the [1995 EU Data Protection] Directive; or  Enters into a written agreement with such third party requiring at least the same level of privacy protection as is required by the relevant Principles.

Canada  PIPEDA Principles for the Protection of Personal Data (see: http://laws-  Principles 7 – Safeguards  Personal information shall be protected by security safeguards appropriate to the sensitivity of the information.  Principle 1 – Accountability  An organization is responsible for personal information in its possession or control, including information that has been transferred to a third party for processing. The organization must use contractual or other means to provide a comparable level of protection when the information is being processed by a third party”

Contractual Process Contract Terms

Are you Contracting with a Third Party?  3-step process:  Conduct appropriate due diligence to determine whether the third party uses – and will continue to use – appropriate security and other measures  Enter into a written contract that requires the third party to use these appropriate security measures  Monitor compliance with these obligations throughout the life of the contract (or longer as needed), so long as the service provider holds the company’s data  This applies to ALL layers of the house of cards  Ensure that each service provider or third party that will access your data will do the same with its own service providers

Due Diligence?  To be performed BEFORE engaging third party  How to evaluate a third party’s procedures and practices  Detailed questionnaire  Onsite investigation  Interaction with other clients  Review third parties’ certifications, attestations  Note: Different types of due diligence depending on the nature of the relationship, bargaining power, etc.  Important: Keep track of the nature, scope, extent, responses, results of the due diligence

Consequence? Inadequate due diligence may have missed - Practices that: - Do not meet industry standards - do not meet your own legal obligations - are not adapted to your business model - That the service provider lacks the financial backing and financial stability - That the service provider actually relies itself on other service providers, about whom you know nothing

Contracts  In the cloud, a majority of contracts are not negotiated  Even those that are negotiated might provide limited promises  Non negotiated contracts:  Pay-as-you-go model, where terms of contract may change at any time  One sided provisions in favor of cloud provider  Do not address security breach disclosure obligations  Take it or leave it approach  Very limited liability; only downtime, if any  Negotiated contracts – for the lucky ones  Better terms  Very difficult to negotiate  Price increase if you ask for more warranties, more liability  Difficult to acquire the “trust” of others in these conditions

If contract can be negotiated  Contractual provisions  Service level agreements  Damages  In case of outage  In case of breach of security  Amount of damages ; damage limitation  Direct  Liquidated  Indemnification  Reports  Audit

Monitoring During performance of the contract  Monitor the company’s or the third party’s performance  Directly?  Indirectly:  Periodic reports  Attestations  Certifications  What metrics?  Transparency reports

Consequences Without the proper - Due diligence - Contracts - Monitoring You are riding on a road with a very weak foundation

Policies Procedures

Policies and Procedures  Develop policies and procedures that meet the legal, contractual, and other requirements to which your company is subject, based on applicable or relevant  Regulations  Standards  Best practices  Keep track of the rationale for developing them  Monitor their application by your personnel  Discipline the infringers  Ensure that your service providers, contractors, abide by similar rules and enforce them  AND communicate these policies, procedures, practices, success, failures to others to acquire their TRUST

Security Breaches  The reputation killer  Anticipate  Develop an incident response plan  Conduct periodic “Fire drills”  Respond to the breach carefully  Important effect on reputation, trust  Make sure that you comply with all applicable laws, worldwide  Evaluate whether you should go beyond what the laws require  Importance of the communication, interaction with customers, affected parties

Keep Track  Don’t let your policies and procedures gather dust  Keep track of their application and implementation within the company  Develop matrix to measure performance  Within the company  By third parties, service providers, etc.  Look for benchmarks to evaluate your performance or that of your service providers  Certifications, e.g. STAR Certification  Communicate, communicate, communicate


Takeaways  Trust is fragile. Easy to lose  Transparency is a close ally of trust. Meaningful disclosures help bring trust  In an era where the cloud that your company uses or wishes to use is likely sitting on top of multiple layers of other third party clouds, about which you may know nothing, it is important to:  Understand your company's obligations with respect to the data stored or processed in the cloud  Conduct appropriate, in depth due diligence  Review service providers’ disclosures  Insist on comprehensive information

More Takeaways  Keep in mind that “it’s your data; it’s your responsibility”  You get what you pay for. If using cloud is such a saving from your current operation, there must be a reason…. Find out why it is so inexpensive.  Be realistic about what you are getting; evaluate whether the service  Meets the needs of your own company with respect to the specific categories of data that you will store in the cloud  Decide what is the right route to take, and what is needed to fulfill your company’s obligations as the custodian of very sensitive, valuable data  Do it, and make sure that all your service providers upstream are also doing it to protect your data  Insurance – assuming that you can purchase some - will not solve all of your problems.  Insurance companies may agree to provide coverage only if they have determined that your company has done its homework, uses proper safeguards, is responsible and accountable.

Contact Information Francoise Gilbert, JD, CIPP Managing Director IT Law Group Email: Phone: (650) 804-1235 Mail: 555 Bryant Street # 603 – Palo Alto, CA 94301 @francoisegilbrt

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