The benefits of client portal solutions for law firms

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Information about The benefits of client portal solutions for law firms
Technology

Published on March 19, 2014

Author: DPS_Software

Source: slideshare.net

Description

Law firms must look at new ways to retain and enchant their clients. Online collaborative solutions such as client portals can eliminate the traditional divide between the fee earner/lawyer and the client by fostering real-time communications and exchange of documents in a 100% secure environment. http://info.dpssoftware.co.uk/collaborative-working-platforms

Client portal solutions WILL TAKE YOU TO NEW GROUND DISCOVER THEIR BENEFITS

Working together for a superior customer experience Considering the fierce competition in the industry and the high customer acquisition costs, law firms must look at new ways to retain their customers by ‘enchanting’ them.

So how can law firms enchant their clients?

By providing a superior customer service and managing the relationship with them better.

Client portal solutions for law firms • Traditionally law firms resorted to established channels to liaise with their clients – letters, phone calls and emails.

Client portal solutions for law firms • The problem with these is that you rely on the client to come to you.

Client portal solutions for law firms • Yet clients are getting used to inclusive and proactive communication.

Client portal solutions for law firms • You need to meet these expectations.

The solution?

Web-based client portal solutions that connect you with your clients in real-time

What are they?

Client portal solutions for law firms Secure online portals that allow you to exchange case-related documents with clients and 3rd parties and track the completion of tasks and cases in real- time. A modern client portal solution for law firms.

How do they work?

Client portal solutions for law firms This is how works Our system allows to track the progress of tasks and send out automatic notifications once these are completed. Your documents stored on our servers are transferred via the internet To your PCs and mobile devices

Client portal solutions for law firms The secret sauce A client portal solution communicating with your case management software This integration would prevent you from updating data manually as any document alterations are automatically replicated across the two systems.

Client portal solutions for law firms Security Our UK-based data centre protects your information from unauthorised 3rd parties, meaning that its security will never be compromised.

What are their benefits?

Transparency Clients can track the progress of their cases online, from anywhere in the world.

Improved customer service Transparency coupled with a higher degree of responsiveness, will make clients feel happy and at ease about the quality of the service provided.

Increased efficiency Client portal solutions will make phone & email contact less necessary, saving you time in the resolution of a case.

One of the most common complaints clients raise about their legal providers is their unresponsiveness.

Client portal solutions for law firms Allowing them to see the work you do for them in real time and speeding up the process through electronic document transfers will increase their satisfaction with your services.

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Thank you For more information about client portal solutions visit www.mylegalspace.co.uk

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