Published on February 24, 2014
Matt Laurenceau Community management. The good, the Bad, and the Ugly
We see huge adoption and engagement on various communities (Linkedin, Twitter, Facebook, etc.) • Many ITSM tools do not enjoy great adoption (users go offprocess, or off-tool) • Many ITSM Projects do not benefit from engagement by users What can IT Service Management learn from Community Management?
Service Management is very close to Community Management These hot keywords apply to both:
Community Management Wikipedia Definition "management of a common resource or issue by a community through the collective action of volunteers and stakeholders"
We’re all Community Managers! We interact, learn, share collaborate on various social networks
• Many Companies created a Community for Members to learn from each other – – – – – – – – – – Apple BMC Software Cisco CA EMC HP NetApp IBM SAP And more!
(screenshot) Examples are shared online For the full navigation Experience, go on http://bit.ly/TFT14_Matt
• Interested in this topic? • Tweet me! • Interested in Prezi Technology? • Create account on http://bit.ly/AccountPrezi
With thanks to our slides sponsor, CA Technologies Try Nimsoft for free at ca.com/NSD-trial
Canvas Prints at Affordable Prices make you smile.Visit http://www.shopcanvasprint...
30 Días en Bici en Gijón organiza un recorrido por los comercios históricos de la ...
Con el fin de conocer mejor el rol que juega internet en el proceso de compra en E...
With three established projects across the country and seven more in the pipeline,...
Retailing is not a rocket science, neither it's walk-in-the-park. In this presenta...
What can IT Service Management and Community Management learn from each other? ... TFT14: Community Management, ... Matt Laurenceau
After a decade of working in service management, Matt now is a community ambassador. There are tremendous synergies between the disciplines ...
Matt Laurenceau on 14 May 2014 Tweet. ... Transcript of Notification Strategies on BMC Communities. Notification Strategy Balancing notif vs. Spam
View Matthieu Laurenceau’s professional profile on LinkedIn. ... Community Management; SaaS; ... Matt has good knowledge in the field of ITIL & IT ...
View Matt Laurenceau’s professional profile on LinkedIn. ... View Matt’s full profile. ... Community Management at Hitachi Data Systems.
Matt Laurenceau Blocked Unblock Follow Following. ITSM, Enterprise 2.0. Community Enabler, Social Business Evangelist. ... Sure! (local Community Management)
Matt Laurenceau TFT14. TFT presentations Tomorrow's IT Service Future Today. ... Service Level Management: 13 July, Kent. Service Desk Training: Service ...
#TFT14 Winter. The third 'Tomorrow ... Matt Laurenceau: Dan Kane: Peter Johnson: ... Service Level Management: 13 July, Kent. Service Desk Training ...