#TFT14 James Woodward ITIL v Reality

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Information about #TFT14 James Woodward ITIL v Reality
Business & Mgmt

Published on February 18, 2014

Author: ServiceDeskInstitute

Source: slideshare.net

Description

About 10 years ago (or so) ITIL became the new buzz word and IT managers all over the country went back to school to learn a new language, take some exams and tried to fit everything we were doing into the new IT world.

With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7

James Woodward ITIL: Process Vs Reality

Microsoft Excel 2010 Foundation ITIL v Reality ITIL v. Reality James Woodward Client Services Manager Manchester Metropolitan University the_leveller

Microsoft Excel 2010 Foundation ITIL v Reality

Microsoft Excel 2010 Foundation ITIL v Reality ITIL v Restaurants http://www.youtube.com/watch?v=vBguassbAzo

Microsoft Excel 2010 Foundation ITIL v Reality

Microsoft Excel 2010 Foundation ITIL v Reality

Microsoft Excel 2010 Foundation ITIL v Reality

Microsoft Excel 2010 Foundation ITIL v Reality

Microsoft Excel 2010 Foundation ITIL v Reality

Microsoft Excel 2010 Foundation ITIL v Reality “A set of assumptions, concepts, values and practices that constitutes a way of viewing reality”

Microsoft Excel 2010 Foundation ITIL v Reality Benefits

Microsoft Excel 2010 Foundation ITIL v Reality

Microsoft Excel 2010 Foundation ITIL v Reality

Microsoft Excel 2010 Foundation ITIL v Reality Confusion

Microsoft Excel 2010 Foundation ITIL v Reality Problem Change Service Requests Service Catalogue Incidents

Microsoft Excel 2010 Foundation ITIL v Reality Challenges

Microsoft Excel 2010 Foundation ITIL v Reality Results

Microsoft Excel 2010 Foundation ITIL v Reality New Role

Microsoft Excel 2010 Foundation ITIL v Reality What’s Missing? We invest in service management software ITIL ITIL gives us the process £ ? But what about the rest?

Microsoft Excel 2010 Foundation ITIL v Reality Processes SUCCESS People Systems

Microsoft Excel 2010 Foundation ITIL v Reality Made me think

Microsoft Excel 2010 Foundation ITIL v Reality What’s missing?

Microsoft Excel 2010 Foundation ITIL v Reality Managing cultural change

Microsoft Excel 2010 Foundation ITIL v Reality

Microsoft Excel 2010 Foundation ITIL v Reality

Microsoft Excel 2010 Foundation ITIL v Reality Training budget

Microsoft Excel 2010 Foundation ITIL v Reality

Microsoft Excel 2010 Foundation ITIL v Reality Lessons learnt

With thanks to our slides sponsor, CA Technologies Try Nimsoft for free at ca.com/NSD-trial

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