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#TFT14 Dan Kane - Are those real metrics, or are you just telling stories?

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Information about #TFT14 Dan Kane - Are those real metrics, or are you just telling stories?
Business & Mgmt

Published on February 19, 2014

Author: ServiceDeskInstitute

Source: slideshare.net

Description

In IT, we want our data straight and precise. But what if the question we're trying to answer isn't so black & white? What if the intended recipient has a pre-existing assumption about the required decision?

With thanks for Ca Technologies for sponsoring TFT14 slides. For a free trial of Nimsoft go to bit.ly/1df6jY7
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Dan$Kane$ Are$those$real$metrics,$or$ are$you$just$telling$stories?$

With thanks to our slides sponsor, CA Technologies Try Nimsoft for free at ca.com/NSD-trial

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