TFT14: Community Management, the Good, the Bad, and the Ugly

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Information about TFT14: Community Management, the Good, the Bad, and the Ugly
Technology

Published on February 21, 2014

Author: matthieulaurenceau

Source: slideshare.net

Description

Session delivered for http://tomorrowsfuturetoday.com/ on Feb 18th, 2014.

Matt Laurenceau Community management. The good, the Bad, and the Ugly

We see huge adoption and engagement on various communities (Linkedin, Twitter, Facebook, etc.) • Many ITSM tools do not enjoy great adoption (users go offprocess, or off-tool) • Many ITSM Projects do not benefit from engagement by users What can IT Service Management learn from Community Management?

Service Management is very close to Community Management These hot keywords apply to both:

Community Management Wikipedia Definition "management of a common resource or issue by a community through the collective action of volunteers and stakeholders"

We’re all Community Managers! We interact, learn, share collaborate on various social networks

• Many Companies created a Community for Members to learn from each other – – – – – – – – – – Apple BMC Software Cisco CA EMC HP NetApp IBM SAP And more!

(screenshot) Examples are shared online For the full navigation Experience, go on http://bit.ly/TFT14_Matt

• Interested in this topic? • Tweet me! • Interested in Prezi Technology? • Create account on http://bit.ly/AccountPrezi

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