Published on February 21, 2014
Matt Laurenceau Community management. The good, the Bad, and the Ugly
We see huge adoption and engagement on various communities (Linkedin, Twitter, Facebook, etc.) • Many ITSM tools do not enjoy great adoption (users go offprocess, or off-tool) • Many ITSM Projects do not benefit from engagement by users What can IT Service Management learn from Community Management?
Service Management is very close to Community Management These hot keywords apply to both:
Community Management Wikipedia Definition "management of a common resource or issue by a community through the collective action of volunteers and stakeholders"
We’re all Community Managers! We interact, learn, share collaborate on various social networks
• Many Companies created a Community for Members to learn from each other – – – – – – – – – – Apple BMC Software Cisco CA EMC HP NetApp IBM SAP And more!
(screenshot) Examples are shared online For the full navigation Experience, go on http://bit.ly/TFT14_Matt
• Interested in this topic? • Tweet me! • Interested in Prezi Technology? • Create account on http://bit.ly/AccountPrezi
What can IT Service Management and Community Management learn from each other?
1. Matt Laurenceau Community management. The good, the Bad, and the Ugly. 2. We see huge adoption and engagement on various communities (Linkedin, Twitter ...
After a decade of working in service management, Matt now is a community ambassador. ... Big Data and Data Management; Business Continuity / Disaster Recovery;
Dr. Lia Daniels at the University of Alberta delivers a presentation on the good, the bad and the ugly of pre-service teacher motivation.
... Two Years of Running a Content Management Service ... Slides for talk on "The Good, the Bad and the Ugly: ... TFT14: Community Management, the Good, ...
Download The Good, The Bad and the Ugly Uke. Transcript ...
Slide 1 SharePoint: The Good, The Bad, and The Ugly SharePoint as a Content Management Platform for the Uninitiated 12/1/20091Marcel Meth Slide 2 Agenda ...
... The Good, The Bad, and The Ugly Elements identified by student nurses as impacting ...