Published on February 21, 2014
Matt Laurenceau Community management. The good, the Bad, and the Ugly
We see huge adoption and engagement on various communities (Linkedin, Twitter, Facebook, etc.) • Many ITSM tools do not enjoy great adoption (users go offprocess, or off-tool) • Many ITSM Projects do not benefit from engagement by users What can IT Service Management learn from Community Management?
Service Management is very close to Community Management These hot keywords apply to both:
Community Management Wikipedia Definition "management of a common resource or issue by a community through the collective action of volunteers and stakeholders"
We’re all Community Managers! We interact, learn, share collaborate on various social networks
• Many Companies created a Community for Members to learn from each other – – – – – – – – – – Apple BMC Software Cisco CA EMC HP NetApp IBM SAP And more!
(screenshot) Examples are shared online For the full navigation Experience, go on http://bit.ly/TFT14_Matt
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What can IT Service Management and Community Management learn from each other?
1. Matt Laurenceau Community management. The good, the Bad, and the Ugly. 2. We see huge adoption and engagement on various communities (Linkedin, Twitter ...
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